WorksheetsMFS 2
Total questions: 10
Worksheet time: 10mins
Name
Class
Date
1.
The yearly credit & debit limit for level 2 is
a)
4000000
b)
6000000
c)
7000000
d)
8000000
2.
All OMNO users who do a transaction of PKR 50 and above from JazzCash app will qualify for (Engagement for OMNO users :1st – 31st October 2019) and get PKR 50 cashback?
a)
No such offer avaialble
b)
Yes offer available
3.
By using Jazz Cash App, customer can selects available different Bus Services, for example --> From, To, Departure Date, Preferred time slot, seating plan & book accordingly
a)
There is no such option
b)
Option will be available in the future
c)
Customer can only buy Daewoo Bus ticket
d)
Yes, customer can buy ticket from available bus services
4.
For existing OMNO customer we will process change of email address task in CPS by our backend team as per previous practice
a)
Yes
b)
No
5.
For ready cash, customer will dial *786*6*8*1# for applying for loan.
a)
No customer will dial *786*6*8*2#
b)
Yes
c)
No
6.
In case customer want reversal for Railway ticket where he missed the train/ late arrival, departure of training etc.
a)
We will forward complaint in Efront
b)
No complaint in this scenario, customer will contact Railway App/Website
c)
front end agent will transfer call to backend
7.
While booking railway ticket, customer came up with Double deduction complaint (Voucher/MA)
a)
We will forward complaint in Efront
b)
Customer will contact Railway App/Website in first place
c)
agent will transfer call to backend
8.
while sending OMO load or paying Utility bills using JazzCash USSD/App, customer is receiving message "Dear Customer, this service is currently not available. Please try again later”
a)
We will ask customer to change handset
b)
we will transfer call to backend
c)
we need to upfront guide customer that currently there is an issue in services of OMO load/UBP of said operator.
9.
Customer can perform MPIN reset VIA Jazz Cash App as well
a)
Customer need to click Forot MPIN before login to Jazz Cash App in first page
b)
No option in Jazz Cash App
c)
Option only avaialble in USSD string
10.
While using Jazz Cash account where bundle is not activated through JazzCash using USSD/APP however balance Recharged for bundle subscription and required Bundle not activated
a)
we will guide him to dial USSD string to activate required bundle if sufficient balance already transferred after system consultation
b)
we will ask customer to dial 111 helpline
c)
we will transfer call to backend team
d)
request will be sent VIA email to checkers team
100 %
