Worksheetsbarriers to communication
Total questions: 30
Worksheet time: 3hrs 8mins
Communication skills affect you ability to be understood and to understand others, to establish positive relationships, and to perform your job well.
True
False
Miscommunication does not lead to serious, physical, and even legal consequences. As a healthcare worker you must be able to communicate precisely and effectively.
True
False
Which of the following are common barriers to effective communication?
Hand gesture
Distractions
Be a good listener
Eyes and facial expressions
One word can be interpreted to give different meanings
General body language
Eyes and facial expressions
Language differences
Emotions
This would lead to loss of information and lead to loss of information and result in ineffective communication.
Be a good listener
Distractions
Filtering of information
Information overload
This is mainly a communication barrier on the receiver's end.
Emotions
Poor listening skills
Appearance
Use of space
A message send out when a person is feeling jovial differs from when the same message is conveyed when the sender is unhappy
Be a good listener
Have a high level of emotional awareness
Poor listening skills
Emotions
Which of the following below are NOT barriers to effective communication?
Selective perception
Emotions
Hand gestures
Poor listening skills
Hearing and thinking before responding to another person's message is:
I Message
Body Language
Active Listening
Mixed Messages
When a person states his/ her opinion in a firm but positive manner, this is _________ communication.
Aggressive
Assertive
Passive
Active
A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as:
Arrogant
Assertive
Passive
Aggressive
Putting yourself in another person's situation is:
empathy
apathy
sympathy
understanding
Language barriers keep us from understanding other people's ideas and thoughts.
False
True
What is the correct order in communication?
Feedback, Message, Receiver, Sender
Sender, Receiver, Feedback, Message
Sender, Message, Receiver, Feedback
A Vietnamese patient can not understand what you are saying. You need them to communicate their pain. You should not:
Make gestures with your hands
Show them pictures
Secure an interpreter
Yell loudly so they can hear better
An example of active listening is:
Talking to a friend while the teacher is talking
Maintaining eye contact with a boss
Looking past your friend as they speak to you
Interrupting a presentation
A healthcare professional speaks in a very soft, muted tone while working with an elderly patient. What barrier is most evident?
Physical
Environmental
Personal
Cultural
An anesthetist plays a radio loudly while preoperative care is discussed. What barrier is most expressed?
Physical
Cultural
Personal
Environmental
What is an example of a cultural barrier?
Loud music plays as nurse talks to patient
A pharmacy is not wheelchair accessible
Deaf child struggles to form sentences
Women doesn't make eye contact due to religion
Being able to identify with and understand another person's feelings:
Empathy
Tact
Dependability
Competence
Which of the following are basic elements of communication? (click all that apply)
Sender
Receiver
Message
Feedback
Reader
When verbal and nonverbal communications agree with each other, what is more likely to happen?
Nothing
The receiver will become confused
The message will be understood
The sender will become angry
When you reword the sender's message and ask for confirmation, it is referred to as:
Paraphrasing
Reflecting
Asking questions
Requesting examples
When you prompt the sender to add more detail to the original message, you are:
Paraphrasing
Reflecting
Asking questions
Requesting examples
When you seek clarification or more additional information, you are:
Paraphrasing
Reflecting
Asking questions
Requesting examples
Which of the following are BAD examples of proper listening skills? (click all that apply)
Show interest and concern
Interrupt when you want to say something
TOTALLY plan your response while the other speaker is talking
Ask for clarification when needed
Try to see the other person's point of view
Which are the three common barriers to communication? (mark all that apply)
Physical disabilities
Psychological attitudes and prejudice
Cultural diversity
Complete acceptance of everything, all the time
Deafness, blindness, or impaired speech are examples of:
Physical disabilities
Psychological attitudes
Cultural diversity
All of the above
Which of the following are things you should do when communicating with a visually impaired individual? (mark all that apply)
Use a soft tone of voice
Describe events that are occuring
Never, ever touch them
Sneak up on them without announcing your presence
Explain sounds or noises
What should you do when dealing with an individual who does not speak English? (mark all that apply)
Speak slowly
Use nonverbal communication
Speak very loudly
Find an interpreter
