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barriers to communication

Total questions: 30

Worksheet time: 3hrs 8mins

Name
Class
Date
1.

Communication skills affect you ability to be understood and to understand others, to establish positive relationships, and to perform your job well.

a)

True

b)

False

2.

Miscommunication does not lead to serious, physical, and even legal consequences. As a healthcare worker you must be able to communicate precisely and effectively.

a)

True

b)

False

3.

Which of the following are common barriers to effective communication?

a)

Hand gesture

b)

Distractions

c)

Be a good listener

d)

Eyes and facial expressions

4.

One word can be interpreted to give different meanings

a)

General body language

b)

Eyes and facial expressions

c)

Language differences

d)

Emotions

5.

This would lead to loss of information and lead to loss of information and result in ineffective communication.

a)

Be a good listener

b)

Distractions

c)

Filtering of information

d)

Information overload

6.

This is mainly a communication barrier on the receiver's end.

a)

Emotions

b)

Poor listening skills

c)

Appearance

d)

Use of space

7.

A message send out when a person is feeling jovial differs from when the same message is conveyed when the sender is unhappy

a)

Be a good listener

b)

Have a high level of emotional awareness

c)

Poor listening skills

d)

Emotions

8.

Which of the following below are NOT barriers to effective communication?

a)

Selective perception

b)

Emotions

c)

Hand gestures

d)

Poor listening skills

9.

Hearing and thinking before responding to another person's message is:

a)

I Message

b)

Body Language

c)

Active Listening

d)

Mixed Messages

10.

When a person states his/ her opinion in a firm but positive manner, this is _________ communication.

a)

Aggressive

b)

Assertive

c)

Passive

d)

Active

11.

A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as:

a)

Arrogant

b)

Assertive

c)

Passive

d)

Aggressive

12.

Putting yourself in another person's situation is:

a)

empathy

b)

apathy

c)

sympathy

d)

understanding

13.

Language barriers keep us from understanding other people's ideas and thoughts.

a)

False

b)

True

14.

What is the correct order in communication?

a)

Feedback, Message, Receiver, Sender

b)

Sender, Receiver, Feedback, Message

c)

Sender, Message, Receiver, Feedback

15.

A Vietnamese patient can not understand what you are saying. You need them to communicate their pain. You should not:

a)

Make gestures with your hands

b)

Show them pictures

c)

Secure an interpreter

d)

Yell loudly so they can hear better

16.

An example of active listening is:

a)

Talking to a friend while the teacher is talking

b)

Maintaining eye contact with a boss

c)

Looking past your friend as they speak to you

d)

Interrupting a presentation

17.

A healthcare professional speaks in a very soft, muted tone while working with an elderly patient. What barrier is most evident?

a)

Physical

b)

Environmental

c)

Personal

d)

Cultural

18.

An anesthetist plays a radio loudly while preoperative care is discussed. What barrier is most expressed?

a)

Physical

b)

Cultural

c)

Personal

d)

Environmental

19.

What is an example of a cultural barrier?

a)

Loud music plays as nurse talks to patient

b)

A pharmacy is not wheelchair accessible

c)

Deaf child struggles to form sentences

d)

Women doesn't make eye contact due to religion

20.

Being able to identify with and understand another person's feelings:

a)

Empathy

b)

Tact

c)

Dependability

d)

Competence

21.

Which of the following are basic elements of communication? (click all that apply)

a)

Sender

b)

Receiver

c)

Message

d)

Feedback

e)

Reader

22.

When verbal and nonverbal communications agree with each other, what is more likely to happen?

a)

Nothing

b)

The receiver will become confused

c)

The message will be understood

d)

The sender will become angry

23.

When you reword the sender's message and ask for confirmation, it is referred to as:

a)

Paraphrasing

b)

Reflecting

c)

Asking questions

d)

Requesting examples

24.

When you prompt the sender to add more detail to the original message, you are:

a)

Paraphrasing

b)

Reflecting

c)

Asking questions

d)

Requesting examples

25.

When you seek clarification or more additional information, you are:

a)

Paraphrasing

b)

Reflecting

c)

Asking questions

d)

Requesting examples

26.

Which of the following are BAD examples of proper listening skills? (click all that apply)

a)

Show interest and concern

b)

Interrupt when you want to say something

c)

TOTALLY plan your response while the other speaker is talking

d)

Ask for clarification when needed

e)

Try to see the other person's point of view

27.

Which are the three common barriers to communication? (mark all that apply)

a)

Physical disabilities

b)

Psychological attitudes and prejudice

c)

Cultural diversity

d)

Complete acceptance of everything, all the time

28.

Deafness, blindness, or impaired speech are examples of:

a)

Physical disabilities

b)

Psychological attitudes

c)

Cultural diversity

d)

All of the above

29.

Which of the following are things you should do when communicating with a visually impaired individual? (mark all that apply)

a)

Use a soft tone of voice

b)

Describe events that are occuring

c)

Never, ever touch them

d)

Sneak up on them without announcing your presence

e)

Explain sounds or noises

30.

What should you do when dealing with an individual who does not speak English? (mark all that apply)

a)

Speak slowly

b)

Use nonverbal communication

c)

Speak very loudly

d)

Find an interpreter