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Principles of Business 9e Chapter 10

Total questions: 33

Worksheet time: 17mins

Name
Class
Date
1.

All businesses must complete some marketing activities even if that is not their focus.

a)

True

b)

False

2.

A target market is a group of consumers that have similar wants and needs.

a)

True

b)

False

3.

Effective marketing begins with a good product.

a)

True

b)

False

4.

Finding solutions to problems through carefully designed studies involving consumers is called marketing research.

a)

True

b)

False

5.

Product packaging is the least important part of product planning because consumers simply throw away the packaging before using the product.

a)

True

b)

False

6.

The first step in new product planning is to develop a full marketing strategy.

a)

True

b)

False

7.

Highly complex and technical products generally have higher prices than simple products.

a)

True

b)

False

8.

A markup should be thought of as a pricing mistake because it reduces the amount of money the business has to cover operating expenses and profits.

a)

True

b)

False

9.

A farmer selling at a roadside stand tomatoes she grew in her own garden is an example of a direct channel of distribution.

a)

True

b)

False

10.

Advertising is any form of communication used to inform, persuade, or remind.

a)

True

b)

False

11.

This marketing function involves setting and communicating the value of products and services.

a)

financial analysis

b)

distribution

c)

pricing

d)

selling

12.

What is the first step in the consumer decision-making process?

a)

gather information

b)

select alternatives

c)

evaluate alternatives

d)

recognize a need

13.

A small number of consumers expressing opinions about a new product or service in a group discussion is a

a)

target market

b)

focus group

c)

survey group

d)

experimental group

14.

The simplest form of a product is called the

a)

basic product

b)

brand name

c)

product feature

d)

option

15.

Services are

a)

easier than products to examine to see if they will meet your needs

b)

consumed at the same time they are produced

c)

the same no matter who provides them

d)

easier than products to store

16.

A product will probably have a relatively high price

a)

if it is hard to find

b)

if its supply is high

c)

if it has been on the market for a long time

d)

if it has many features and options

17.

Product costs + operating expenses + profit =

a)

gross margin

b)

selling price

c)

markup

d)

markdown

18.

Businesses usually specialize in producing a specific type of product, while consumers want to purchase a variety of products. This illustrates differences in

a)

assortment

b)

quantity

c)

location

d)

timing

19.

Which of the following is an example of personalized promotion?

a)

advertising

b)

publicity

c)

personal selling

d)

sales promotion

20.

Non-paid promotion presented by the media rather than by a business is

a)

telemarketing

b)

advertising

c)

sales promotion

d)

publicity

21.

Marketing function responsible for determining the best ways for customers to locate, obtain, and use a company’s products and services.

a)

distribution

b)

selling

22.

Consumers who buy products and services for their own use.

a)

final consumers

b)

business consumers

23.

Marketing function that deals with designing and improving products and services.

a)

product and service management

b)

financial analysis

c)

promotion

24.

Marketing function that involves communicating information about products and services to potential customers.

a)

promotion

b)

distribution

c)

financial analysis

25.

An example would be buying a birthday card for your sister because you love her.

a)

emotional buying motive

b)

rational buying motive

26.

Marketing function that involves communicating directly with potential customers to determine and satisfy their needs.

a)

distribution

b)

selling

27.

Marketing function that involves budgeting for marketing activities and providing financial assistance to customers so they can purchase goods and services.

a)

financial analysis

b)

promotion

c)

distribution

28.

Consumers who buy products for incorporation into other products or to sell to others.

a)

business consumers

b)

final consumers

29.

An example would be buying a certain automobile because it gets the best gas mileage and has been rated a cost-effective purchase by a leading consumer magazine.

a)

rational buying motive

b)

emotional buying motive

30.

Marketing function that deals with obtaining, managing, and using market information to improve business decision making.

a)

marketing-information management

b)

promotion

c)

distribution

31.

A(n) _____ identifies how a company uses marketing to achieve its goals.

a)

promotion

b)

marketing strategy

c)

marketing-information management

32.

A marketing mix is the blending of four marketing elements: product, distribution, price, and _____.

a)

promotion

b)

buying

c)

management

33.

The exchange of information so there is common understanding by all participants is called ____.

a)

effective communication

b)

financial analysis

c)

marketing-information management