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WorksheetsOctober 10/15 - 10/21
Total questions: 9
Worksheet time: 5mins
When do new Protect Advantage Plans launch?
10/1
10/22
10/31
11/1
How many customers need support and "how to" help every month?
1 in 10
1 in 5
1 in 3
1 in 1
How many claims do you get with Protect Advantage 1?
1 claim
2 claims
3 claims
4 claims
How many devices and claims do you get with Protect Advantage 4?
3 devices, 6 claims
3 devices, 8 claims
4 devices, 6 claims
4 devices, 8 claims
With Protect Advantage how many times can a customer file a FREE battery replacement claim?
2 Free
3 Free
It depends on if they have 1 or 4
Unlimited Battery Replacement
How much is the Device Restocking fee when a customer returns a Device?
$35
$45
$55
$65
If a customer returns an iPhone withing the 14 day Buyers Remorse Period (BRE) you must include the iPhone checker from OPUS with the return.
True
False
In order to process a Trade in for the new Promo you must process the trade in through ....
RQ
OPUS
HYLAs website
your DM
Customers who Upgrade and Trade in a device at a $40 value will receive a max of_________ towards their device.
$700
$600
$350
$300
