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WorksheetsWeekly Skillo Quiz 3/10 - 3/16
Total questions: 10
Worksheet time: 5mins
What is the second step to the AT&T Experience?
Uncover the customers needs
Understand
Ask Questions
Build Value
Which of the following is not a 5 Key Behavior?
Welcome
Use The Customers Name
Undivided Attention
Praise The Customer
In the AT&T Experience What Does The "Confirm" Step Help Us Do?
Ask for the sale
Make sure they understand how their products work
Confirm the promotions they qualify for
None of the above
Part of the "I can help you with that step" is to have a positive attitude
True
False
In order to take advantage of the New Line Savings promotion, what needs to happen?
Add a new voice line on an AT&T Unlimited Plan
Choose an eligible phone and put it on an AT&T installment Plan
Bill Credits for the devices will be on the bill after 1-3 months
All of the above
After the discounts are applied, how much will the iPhone XR 64GB device be a month?
Free
$1
$5
$10
After the discounts are applied, how much will the LG G8X cost a month?
Free
$1
$5
$10
Which of these phones will cost $10 a month after the discounts are applied?
Samsung S20 5G
iPhone XS
Samsung A10e
Samsung S10e
Protech can assist with AT&T TV
True
False
What are some things that Protech can assist customers with in regards to AT&T TV?
Syncing Google Accounts
Help with password resets
How to use the google assistant/voice remote
How to stream on on mobile devices
All of the above and more
