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WorksheetsPOBF Midterm Review
Total questions: 54
Worksheet time: 3hrs 42mins
A visual system of condensing material to show relationships and importance is which type of note-taking strategy?
Cornell
Charting
Outlining
Mapping
How would the historical events of WWI, WWII, and the Korean War be illustrated?
Deductive Order
Problem/solution
Chronological order
Most important to least important
When communicating effectively with a person who is one to take-charge, task-oriented, and focused on the end goal, what should you do?
Be prepared
Provide details
Get to the point
Show an interest
How is the method of organizing information with Deductive Order described
It follows a linear or sequential movement.
It supplies examples, stories, facts, or reasons first and then draws conclusions from them.
It begins with “Here’s what the problem was” and ends with “Here’s how we solved it.”
It starts with a generalization, and then supported by facts, research results, examples, and illustrations.
When planning to defend ideas objectively to others who may not understand or agree, what should you do before the presentation?
Practice
Thank critics
Get prepared
Control your body language
Which written communication is used when clients, independent contractors, industry colleagues and other individuals NOT working directly for the company are to receive a letter?
Format
Internal
Modern
External
When working on a group project, a team member is enthusiastic, listens patiently, and shows interest in others input. This team member is using which communication style?
Analyzer
Collaborator
Controller
Socializer
A business letter helps promote the business image when communicating with whom?
The Outside World
Top Management Only
Employees on internal projects
Multimedia business presentations
What is the purpose of the carbon copy field in an outgoing message
It keeps identities withheld from the reader.
It is protects the privacy of the copied email recipients.
It is used when something valuable is added to the conversation.
It informs the reader that copies have been distributed to the individuals named.
What are the characteristics when writing a professional email for the target audience?
Cited, Complete, Criticized
Complete, Concise, Clear
Classify, Compare, Contrast
Complete, Concern, Clarifying
When completing an email heading, it is NOT appropriate to leave which field empty?
Reply all
Subject Line
Carbon Copy
Blind Carbon Copy
Which is a common form of written business communication because of its rapid delivery, ease of use and ability to reach large audiences?
Memos
Emails
Reports
Business letters
Which describes a management information system?
It includes people, processes, and practices.
It is the same thing as an information management program.
It does not assist with a business’s information management program.
It may be one part of a business’s overall information management program.
Letters, emails and memos are documents formatted with which characteristic?
Single-space paragraphs.
Double-Space paragraphs.
Don’t insert blank lines between paragraphs.
Indent the first line of each paragraph 5 Spaces.
Why do many businesses follow up after production to ensure that products meet standards set by outside organizations?
To create dispatches.
To remain competitive.
To estimate future sales.
Completing a 5k run is which type of goal?
Long term
Mid term
Short term
Completion
A student develops a plan that includes all of the courses needed to graduate with a Bachelor of Science degree within the next four years. This is an example of which type of goal?
Career
Short term
Long term
Completion
If a S.M.A.R.T. goal that states, “I will save $4,000 by June 19, 2017 to purchase a car”. Which element of the S.M.A.R.T. goal is missing?
Realistic
Specific
Attainable
Measurable
Which is a step in the goal setting process?
Creating a plan of action.
Listing obstacles to overcome
Identifying goals with no deadlines.
Comparing goals that have already been achieved.
When breaking down a lifetime goal into manageable components, it is necessary to have which goals?
Mid term
Long term
Short term
All of the above.
What are the four types of innovation for products and services?
Place, product, process, or price
Price, Product, place, or promotion
Positioning, paradigm, promotion, or process
Product, process, positioning, or paradigm
Which describes a paradigm innovation?
Focuses on how something is done.
The purpose of a product has changed.
A business can either create or improve a product.
Values, assumptions, and beliefs that make up the way people see things.
Which describes the Decision Making Process?
Implementing a business idea
Choosing among alternatives
Generating unique ideas, approaches, and solutions.
Finding your way over whatever obstacle you are facing.
Which is a federal government agency that writes and enforces safety and health standards for businesses?
FCC
OSHA
NC Department of Insurance
Department of Health & Safety
Workers rights with regard to Health and Safety regulations is described by which statement?
Having a fun and risky working environment.
Prohibiting workplace participation requirements for employees.
Allowing employees to work without personal protective equipment.
Providing proper health and safety information, instruction, and training.
If a customer or an employee is involved in a minor accident on the business's premises, an employee is the business should do what?
Offer to take the person home.
Call the local medical emergency number.
Help the injured person move to a quiet area.
Report the accident to a supervisor or manager.
Which action related to Health and Safety regulations is a violation of an employer’s responsibility?
Providing health and safety training to all workers for general and specific tasks.
Providing specific health and safety orientation and training to all new and young workers.
Displaying a workplace health and safety policy (e.g., what to do in emergency situations).
Not alerting workers to any hazards in the workplace and providing information on how to minimize the risks associated with those hazards.
What is the direct cost-savings to businesses when employees are provided safe and healthy work environments?
Increased medical expenditures
More money spent for overtime benefits.
Larger expenditures for return-to-work programs
Lower workers’ compensation insurance costs
On the job injuries cost money, time, and effort. What is the most practical way to manage these losses?
Handle claims aggressively
Acquire good insurance coverage
Make sure safety is a part of labor contracts.
Implement effective safety and loss control programs.
What is the primary reason that governments develop workplace health and safety regulations?
To reduce the risk of employment discrimination.
To protect employees from injury and illness.
To ensure that employees have access to insurance.
To prevent the breach of business information systems.
Who is responsible for making sure that a business is a healthy, hazard-free place to work and one that complies with government regulations?
All employees
The employer
The government
Local law enforcement
What is a series of sequential steps taken by purchasing specialists to buy goods and services for a business?
Purchasing
Purchase Order
Purchasing Process
The nature and scope of purchasing
What is the economic process or activity of producing goods and services?
Entrepreneurship
Factors of production
Production
Scarcity
What is the purpose of the conversion process in production?
To turn inputs into products
To control the costs of production
To find markets for the firm’s products
To convert outdated products into new ones
What is one of the benefits of production to consumers?
Creates form utility
Makes use of automation
Provides a way to earn profits
Provides a way to be competitive
When a business and its employees communicate and interact with customers, they are demonstrating a positive company image using which concept?
Customer Relations
Customer Secrets
Marketing Service
Techniques
Why is planning the quantities to produce an important part of production planning?
It prevents losses to the business.
It sequences the steps in production.
It increases consumer demand for the product.
It locates the resources needed for the product.
Why is positive customer relations important for a company image?
It separates business activities.
It establishes short term success.
It creates customer distrust in a product or service.
It allows the company to seek and act on customer feedback.
When demonstrating techniques for building positive customer relations it is important to have which commitments?
High Service Standards
Individual Business needs
Customer Responsiveness
Inefficient Service Requirements
Modeling spectacular customer service is to offer which concept?
Offer quality service
Only company focused
Providing inefficient service.
Keeping the managers happy
Extending your customer base can be accomplished through which activities?
Providing poor service.
Giving referral incentives
Not advertising products or services
Offering no free products or services
Explain what the employee should do when they have phoned an important customer and the customer indicates that the employee has called at a bad time?
Explain that the call will be short
Try to continue the conversation
Ask the customer to call you back
Offer to schedule a second call.
A staff accountant is unable to locate last year’s tax return. Which information management guideline should have been followed?
Making information accurate
Making information retrievable
Prioritizing information management needs
Setting and consistently following organizational information management practices
When identifying and assessing information needs to increase workplace efficiency and effectiveness, which element must be present for the information to be accepted?
Information should be current
Information should be bias and relevant
Information should be fiction and nonfiction
Information should be factual, critical, and opinionated
Jodi is performing an information task and decides to create a sketch of how to organize information and a list of its contents. She is using what is formerly known as a(an)?
Draft
Outline
Proposal
Storyboard
Which of the following actions is a part of information management?
Creating technology to program a robot.
Creating data in PowerSchool for students’ grades.
Observing competition during a FBLA or DECA event.
Disseminating information from a business report.
Which is a characteristic of mass production?
It uses assembly lines
It is considered inefficient
It produces one-of-a-kind items
It is primarily used for small quantities
A student develops a plan that includes all of the courses needed to graduate with a Bachelor of Science degree within the next four years. This is an example of which type of goal?
Career
Short term
Long term
Completion
If a S.M.A.R.T. goal that states, “I will save $4,000 by June 19, 2017 to purchase a car”. Which element of the S.M.A.R.T. goal is missing?
Realistic
Specific
Attainable
Measurable
Which is a step in the goal setting process?
Creating a plan of action.
Listing obstacles to overcome
Identifying goals with no deadlines.
Comparing goals that have already been achieved.
When breaking down a lifetime goal into manageable components, it is necessary to have which goals?
Mid term
Long Term
Short Term
All of the above
What are the four types of innovation for products and services?
Place, product, process, or price
Price, Product, place, or promotion
Positioning, paradigm, promotion, or process
Product, process, positioning, or paradigm
Which describes a paradigm innovation?
Focuses on how something is done.
The purpose of a product has changed
A business can either create or improve a product
Values, assumptions, and beliefs that make up the way people see things
Which describes the Decision Making Process?
Implementing a business idea
Choosing among alternatives
Generating unique ideas, approaches, and solutions.
Finding your way over whatever obstacle you are facing.
