WorksheetsDAY 2 QUIZ
Total questions: 20
Worksheet time: 40mins
For DRTM, customer has 7 working days to file a dispute from the moment that the seller has rejected the return request.
True
False
What is the refund time frame if the payment method used for the order is credit card?
5 to 15 banking days
5 to 45 banking days
1 to 3 working days
5 to 30 working days
For DRTM item amount is P650, what will happen if the seller did not respond to the customer's return request within 2 working days?
Auto refund
Auto return
Auto dispute
For DRTM, what are the 3 possible actions that the seller may take if the customer filed an ORF?
Return
Refund
Scam the customer
Reject
For Delivered By Seller (DBS), what will happen if the seller did not pick up the returned item from the customer within 7 days?
Auto dispute case created, Dispute Team will handle the case
Auto return case created, Returns Team will handle the case
Auto refund case created, Refunds Team will handle the case
For DRTM, what is the SLA or time frame that Return partners will send the return item to seller's address?
15 to 20 days
14 to 20 days
10 to 15 days
7 days
For DRTM, how many days should seller respond to customer's return request?
7 working days
2 working days
2 calendar days
7 calendar days
Digital Goods are products that can be fulfilled via SMS or email without physical item.
True
False
How many days of return policy/coverage for Local Marketplace or DRTM item?
7 days
14 days
5 days
3 days
How many days of return policy/coverage for Lazmall Items.
10 days
7 days
30 days
15 days
For easy returns, customer should accomplish in what kind of form before returning the item to the nearest return partner.
Online Return Form (ORF)
Manual Request Form
Manual Return Form
Return Request Form
For DRTM, how many days that the seller will evaluate or quality check the return item?
3 working days
2 working days
5 working days
3-5 calendar days
What are the valid return/refund reasons? Select all that apply.
Expired item
Received wrong item
Counterfeit item
Damaged faulty item
For DRTM, if the status of return item is customer to return, what should the customer need to select before they can drop off the item?
Shipment method within 3 days
Shipping option within 7 days
Shipment method within 5 days
Shipping option within 2 days
What are the valid courier complaints? Select all that apply.
Courier attitude
Courier asked for payment higher than the original payment amount
Courier did not provide change for the payment
Failed payment
Full name:
What are the possible reasons why the order was delayed delivery? Select all that apply.
On-time seller fulfillment
High volume of orders
Road closures
Inclement weather
What kind of return reasons if your order is tagged as delivered but the item is missing in the package you received then you can request for a refund.
Missing item
Damaged item
Wrong item
Anomaly
What are the non-returnable items? Select all that apply.
Perfumes
Underwear
Pleasure items
T-shirts
What are the possible reasons why the order was cancelled due to failed delivery? Select all that apply.
Order issues
Logistic issues
Customer issues
Seller problem
