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WorksheetsSell Like Salesforce Quiz 02
Total questions: 6
Worksheet time: 3mins
What are the 4 steps of Customer Centric Discovery?
Call > Email > Discover > Create
Connect > Know > Be > Deliver
Know > Be > Connect > Create
Discover > Connect > Be > Create
How is Sales Analytics different than what you find in Sales Cloud?
The Sales Analytics app is not built on Salesforce
Sales Analytics must be set up by IT
The Sales Analytics app comes loaded with carefully chosen key performance indicators
Only Sales Ops has access to the information in Sales Analytics
With the Service Cloud platform, companies can connect with customers across which channels?
Only email and SMS text
Android and iPhone applications
Email, SMS text, and Live chat
Phone, Email, SMS, Facebook Messenger, Twitter, Live Chat, Video Chat and more
Sales and Service Clouds together enable your team to:
Hand off picky sales questions to service agents
Deliver personalized experiences based on customer insights
Use customer buying histories to sell off old inventory
Tag-team questions when someone is unavailable
A company's ability to suggest the right product at the right time to a customer shows how Marketing Cloud helps businesses:
Analyze data
Know their customer
Personalize their communications
Engage across the journey
What are 3 steps in handling objections?
Discover > Defuse > Deliver
Defuse > Deliver > Discover
Confuse > Discover > Deliver
Defuse > Discover > Deliver
