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WorksheetsSALESFORCE ADMIN CERTIFICATE
Total questions: 60
Worksheet time: 30mins
Name
Class
Date
1.
There is a business requirement for a reminder to be automatically sent to the Lead owner if it has not been converted 10 days after the created date. How would an administrator accomplish this?<br />Choose 1 answer.
a)
A. Create a future task to remind the lead owner
b)
B. Create a validation rule to check the current date against the create date
c)
C. Create a time dependent workflow rule
d)
D. Create an email reminder
2.
During a meeting with the sales managers, the administrator is asked the different ways that they can approve or reject discounts. Approval requests can be approved/rejected in which of the following areas of the application?<br />Choose 3 answers.
a)
A. In Chatter
b)
B. Via email
c)
C. Sales Console
d)
D. Service Console
e)
E. The Salesforce App
3.
Sales Management would like a notification when opportunities with a high dollar value reach 60% probability and also at 80% probability. How can a system administrator accomplish this?<br />Choose 1 answer.
a)
A. Validation Rules
b)
B. Big Deal Alerts
c)
C. Workflow Rules
d)
D. Email Alerts
4.
An administrator has written an approval process for the finance director to approve expense reports. Which of the following are final approval actions the administrator can choose?<br />Choose 3 answers.
a)
A. Email alert
b)
B. Task
c)
C. Field Update
d)
D. Record Creation
e)
E. Call Apex
5.
Using the SalesforceA app, how can a Salesforce Administrator manage users?<br />Choose 3 answers.
a)
A. Change system permissions
b)
B. Edit user details
c)
C. Delete users
d)
D. Deactivate users
e)
E. Reset user passwords
6.
In order to keep users of the mobile app aware of important events and notifications, you are considering enabling push notifications. What is true regarding push notifications for the Salesforce mobile app?<br />Choose 3 answers.
a)
A. Users solely control whether to enable or disable push notifications
b)
B. Push notifications can be sent for approval requests
c)
C. Push notifications can be sent when a task is assigned to a user
d)
D. Push notifications can be sent for Chatter group mentions
e)
E. Sensitive information will always be removed from push notification text
7.
What are valid reasons for considering an AppExchange App?<br />Choose 3 answers.
a)
A. Some AppExchange apps are open source
b)
B. Some AppExchange apps are free
c)
C. AppExchange apps are isolated from other customizations, so they will not interfere with existing functionality
d)
D. AppExchange apps cover functionality not covered by Salesforce
8.
Bob, a Salesforce Administrator, has been approached by his sales manager who is looking to gain more insight into his customers’ interactions with the company via social media. He wants to use information to generate leads for his sales reps. He would like to implement a solution within a month before the end of the fiscal quarter. What should Bob do?<br />Choose 1 answer.
a)
A. Create a custom application using Apex and Visualforce to pull the information from social media applications
b)
B. Create a workflow to pull the information from social media applications
c)
C. Install an application from the AppExchange to pull information from social media applications
d)
D. Enable Social Customer Service and Social Accounts, Contacts and Leads
9.
A user wants to collaborate and discuss a record as a team with a group of other users. How can an administrator enable this most efficiently? Choose 1 answer.<br />
a)
A. Create a group for the set of users and allow the ability to add records to Chatter groups by enabling the allow records in groups setting
b)
B. Create a group for the set of users and share the file through the files tab
c)
C. Use delegated administration to allow the user to create a new user group
d)
D. Set up a meeting time using the Salesforce scheduling function
10.
A Salesforce administrator has created a ‘Project’ custom object and would also like to track Project Tasks. How can the administrator accomplish this? Choose 1 answer.<br />
a)
A. Check the 'Track Tasks' checkbox on the Project object
b)
B. Create a lookup on the task object to the Project custom object
c)
C. Check the 'Allow Activities' checkbox on the Project object
d)
D. Create a custom Project Tasks object
11.
A Salesforce Administrator wants to update the records that have a picklist field status of ‘New’ and make that field blank instead. How can this be achieved?<br />Choose 1 answer.<br />
a)
A. Export the records, change the 'New' to blank and upload the data using Data Loader using the setting 'Insert Null Values'
b)
B. Use the Data Import Wizard and use the setting 'Insert Blanks' for the picklist field
c)
C. Upload the Data using Data Loader and External ID's
d)
D. Export the records, change the 'New' value to blank and import the records using Data Loader
12.
G.W. Computing has a global customer base and their Salesforce Org holds over 5,000 Accounts, 15,000 Contacts and more than 20,000 Lead records. There is a persistent complaint from the VP of Sales that the information on Account, Contacts and Leads is not up to date. He requested their Salesforce Administrator to validate and update the data with latest information.<br />What should the Administrator use to resolve this issue?<br />Choose 1 answer.
a)
A. The Administrator should find the latest information of every record and update it.
b)
B. The Administrator should use Data Loader to validate the information of each record.
c)
C. The Administrator should validate the information with Data.com Clean and update every Lead, Account, Contact record with that information.
d)
D. This is a cumbersome task and Administrator cannot do anything about it.
13.
The Owner field of an Opportunity record owned by an inactive user needs to be updated. What is the best way to achieve this?<br />Choose 1 answer.<br />
a)
A. Ask an administrator to do the update any time a record with an inactive user is found
b)
B. Grant authorized users the 'Update Records with Inactive Owners' permission
c)
C. This can only be done through the API
d)
D. Contact Salesforce to enable this feature
14.
An account record owned by an inactive user needs to be updated. Who has the ability to update the record?<br />Choose 1 answer.
a)
A. All active users
b)
B. System administrators and all users with visibility to the record and create or edit permissions on the account object
c)
C. Records owned by inactive users cannot be updated; the user must be reactivated first.
d)
D. System administrators only
15.
Orbit Solutions reached their Salesforce data storage limit and is looking to free up some space in order not to buy additional storage in the meantime. The administrator would like to archive old inactive Contact records to make space to add new contacts. What is the most efficient way to achieve this?<br />Choose 1 answer.
a)
A. Use Data Loader or create a report to export the data and then use Data Loader to delete the data
b)
B. Create a Contact Report, export the data and then manually delete the records.
c)
C. Use the Data Import Wizard to export and delete the data in one step
d)
D. Use a Third Party Tool such as Informatica Cloud
16.
When using the ‘Data Export’ page in Setup, which file type is used to export a backup of Salesforce data on a weekly or monthly basis?<br />Choose 1 answer.
a)
A. CSV
b)
B. HTML
c)
C. DOC
d)
D. SFDC
17.
The Sales Manager of Blue Sky Widgets would like to get a report of opportunities grouped by Sales stage. What kind of report would meet this requirement?<br />Choose 1 answer.
a)
A. Matrix
b)
B. Tabular
c)
C. Two Column
d)
D. Summary
18.
What do you need to be aware of when scheduling a report to be sent via email?<br />Choose 3 answers.
a)
A. Recipients of the report must be Salesforce users
b)
B. Data in the report may not be the same as the data the user receiving has visibility to
c)
C. Reports can be scheduled to be sent daily, weekly or monthly
d)
D. Only standard reports can be scheduled
19.
ABC Corp has 1200 sales employees in the US. Each user needs to run a contact report for contacts owned by themselves or other users that report to them. How can the report be run?<br />Choose 1 answer.
a)
A. Create a role hierarchy, grant hierarchy access, and run the report with the My Contacts option
b)
B. Enable Grant Access Using Hierarchy for Contacts and run the report with the All Contacts option
c)
C. Create a role hierarchy and run the report with the My Team Contacts option
d)
D. Run the Report with the My Delegated Contacts option
20.
A company wants to send a report to all employees on a daily basis. What is the simplest way to achieve this?<br />Choose 1 answer.
a)
A. Create a custom report based on a Visualforce page and write a trigger to send to all employees
b)
B. Schedule the report to be sent daily to a public group that contains all users
c)
C. Schedule the report to be sent daily to all roles
d)
D. Schedule the report and add all users
21.
How many child objects can be included in a custom report type?<br />Choose 1 answer.
a)
A. 2
b)
B. 4
c)
C. 3
d)
D. 1
22.
Super Computers Ltd. implemented Salesforce for managing their sales activities. The sales representatives are supervised by sales supervisors who report to John Hoover, the regional sales manager. The Salesforce Administrator has created a report to display to John the performance of the sales representatives and the sales supervisors against the sales quota. John reported an issue that he gets an error related to ‘Insufficient Privileges’ when he clicks on a link to run the report. What could be possible reasons why?<br />Choose 3 answers.
a)
A. The user does not have access to the Forecast object which contains quota information
b)
B. The user does not have the 'Run Reports' permission
c)
C. The user does not have access to the report folder where the report is stored
d)
D. The user does not have the 'Run Other User Reports' permission
e)
E. The user does not have the 'Run All Reports' permission
23.
How can you change a bar chart displayed in a dashboard to a funnel chart?<br />Choose 1 answer.
a)
A. Go to the source report and change the chart type to Funnel
b)
B. Go to Dashboards and change the chart type in the dashboard component from bar to funnel
c)
C. Create a new report with a funnel chart
d)
D. Create a new Dashboard with a funnel chart and delete the existing dashboard
24.
CoolRay Sunglasses is spinning off a division that makes eye protection equipment for winter sports. The company will be using the same instance of Salesforce that is used by the fashion eyewear division. A Lightning application is being used to manage records related to fashion eyewear. A new Lightning application has also been created recently to streamline the sales process for the eye protection sales team, which is also temporarily working on fashion eyewear. As a result, data entry mistakes by the team are quite common. Which of the following can be used to improve the focus of the eye protection sales team? Choose 2 options
a)
Use sharing rules to restrict the eye protection sales teams' access to opportunities.
b)
Use different brand images and colors for the two applications.
c)
Use pinned list views for the two types of products sold by the company.
d)
Create a custom field on the Opportunity object that allows selecting the 'Type'.
25.
A user has asked if it is possible to edit multiple records at one tim Which features could an administrator use to enable this? Choose 3 answers.
a)
Enable hover edit
b)
Give the user the Mass Edit for Lists permission
c)
Enable quick edit
d)
Enable enhanced lists
e)
Enable inline editing
26.
Some users dislike the sidebar on the home screen and wish to be able to hide it. How can an administrator accommodate this request? Choose 1 answer.
a)
User Interface Settings
b)
Profile Setting
c)
Home Page Layout
d)
Adding a Permission Set
27.
Martin, the Administror, will be on vacation for 3 days. He used the ‘Delegated Administration’ function to allow Andrew, the Sales Manager, to do certain administrative duties. Which tasks would Andrew be able to do as a result of being a delegated administrator? Choose 3 answers.
a)
A. Assign specific permission sets
b)
B. Create and edit users in specific profiles and roles
c)
C. Modify permission sets
d)
D. Reset passwords for users in specific roles
28.
The Sales Team of J.W. Computing is comprised of the Sales Manager, Sales Team Leads, Sales Executives and Sales Reps. All of them are assigned to the custom profile Sales Team. The Sales Manager requested that he should be able to see all the Account and Opportunity data of his team. The organization is using a private sharing model. How can the Administrator achieve this? Choose 1 answer
a)
A. By Assigning the Sales Manager a View All Data permission
b)
B. The Administrator should open a new case with Salesforce support to achieve this.
c)
C. By Assigning a Role to the Sales Manager that is higher in the Role Hierarchy than his team
d)
D. By Assigning a permission set to View All Team’s data
29.
A user has left your company and you need to ensure immediately that they cannot log in to Salesforce. In what situations would you choose to freeze the user instead of deactivating them? Choose 2 answers
a)
A. If the user is the owner of Account records
b)
B. If the user is part of custom hierarchy fields
c)
C. If the user may return to the company
d)
D. If the user is a default owner of Leads or Cases
30.
All users have the Standard User profile assigned. The administrator would now like all users to be able to read, create, and edit contacts but only allow managers to delete contacts. What is the best way to handle this? Choose 1 answer
a)
A. Add 'Delete All' permission to the user records
b)
B. Create a new profile for managers and enable delete permission for contacts
c)
C. Modify the standard profile to remove delete permission on contacts and create a new profile for managers with delete permission
d)
D. Clone the standard profile and assign to all users. Remove delete permission on contacts in the cloned profile. Create a permission set that includes permission to delete contacts, and assign the permission set to managers
31.
What do profiles control access to? Choose 3 answers
a)
A. Whether user can see data of other users
b)
B. Which Apex classes and Visualforce pages users can access
c)
C. Which fields are read only
d)
D. Whether a user can manually share records
e)
E. Which record types are available to users
32.
The ‘Description’ field on the Account object should be read only for users that are assigned to specific profiles. How can this be achieved? Choose 2 answers.
a)
A. Assign the users to the read-only profile.
b)
B. Set field-level security for the users' profiles.
c)
C. Create and assign a permission set to the users' profiles.
d)
D. Modify the page layout assigned to the profiles of the users.
33.
United Technologies often needs several sales reps working on the same opportunities and requests the administrator to reflect this in the Salesforce org. What is true regarding Opportunity Teams? Choose 1 answer.
a)
A. Custom fields cannot be added to the Opportunity Team Member object
b)
B. Only administrators can define default opportunity teams
c)
C. Only the owner of the opportunity or users above the owner in the role hierarchy can manage opportunity team members.
d)
D. Opportunity Teams are enabled by default
34.
In a private sharing model, how can users at the same level of the role hierarchy have access to each other’s data? Choose 1 answers.
a)
A. A sharing group can be set up to grant access
b)
B. Permission sets can be added to allow access
c)
C. Sharing rules can be added to grant access
d)
D. Users at the same level in the role hierarchy will have access to other users data at the same level by default
35.
How are relationships between objects shown on a record page in the user interface? Choose 1 answer
a)
A. Using Lookups and Related Lists
b)
B. Using Custom Lists and Relationships
c)
C. Using Master-Detail Links between objects
d)
D. Using Page Layouts and Profiles
36.
What does a page layout control when a user views or edits a record? Choose 3 options
a)
A. Permissions to edit a record
b)
B. Related lists that appear
c)
C. Buttons that appear
d)
D. Fields that appear
37.
What are valid reasons for modifying an Account search layout? Choose 2 answers.
a)
A. To control the fields displayed in the recent accounts list
b)
B. To control the account fields that are searched
c)
C. To control which account fields are displayed in the search results
d)
D. To remove the account name from the page layout
38.
An administrator in an org with many records has a requirement to implement lookup filters. What is true regarding lookup filters in Lightning Experience? Choose 2 answers.
a)
A. Lookup filters are always required
b)
B. Lookup filters are optional
c)
C. Lookup filters cannot reference fields on the target object
d)
D. Lookup filters can reference fields on records related to the target object
39.
The ABC Corporation would like to record why cases are closed or rejected. What is the best way of handling this? Choose 1 answers.
a)
A. Create a picklist for Case Close Reason with a validation rule that a Case Close Reason is selected when a case is closed or rejected
b)
B. Create a new record type and page layout for closed cases that includes the Case Close Reason
c)
C. Create a Case Close Reason text field and make it available to be filled in when cases are closed or rejected
d)
D. Create a workflow field update that updates the Case Close Reason when the case is closed
40.
Mark Jones is the Finance Director at Global Insurance. Global Insurance is the account on his contact record. He is also a Director at FinTech Corporation. How would this be represented in Salesforce, if the contacts to multiple accounts feature is enabled?
a)
A. Mark would be a direct contact at both Global Insurance and FinTech Corporation
b)
B. Mark would be the main contact at Global Insurance
c)
C. Mark would be an affiliated contact at both organizations
d)
D. Mark would be a direct contact to Global Insurance
41.
There is a requirement to store the opening and closing hours for store locations. Which field type would be appropriate to use? Choose 1 answers.
a)
A. Time
b)
B. Hours
c)
C. Business Hours
d)
D. Date/Time
42.
Your organization works mostly with individuals, and you want to track them as such in your Community without linking them to an Account. How can this be done? Choose 1 answers
a)
A. Enable Person Accounts in your Community and leave the Account field blank when doing self-registration
b)
B. All individuals in a Community must be linked to an Account
c)
C. Create an Account labeled [Individuals] and categorize all individual records under that Account
d)
D. Individual Accounts are automatically enabled in Salesforce Communities
43.
What is a benefit of using Content Deliveries over sending a file as an attachment? Choose 2 answers
a)
A. Content Deliveries will always show the most recent version of the file
b)
B. Any document is supported for online views
c)
C. Downloading Content files can be restricted
d)
D. Formatting of the original document is always preserved
44.
Which of the following are correct regarding Campaign Management? Choose 3 answers.
a)
A. Campaign members can be added from reports
b)
B. Campaigns have four default member status values
c)
C. Campaign member statuses can only be updated using Data Loader
d)
D. Campaigns can be grouped together in a hierarchy
e)
E. Campaign members can be added from a contact or lead list view
45.
What is true regarding Campaign hierarchies? Choose 3 answers.
a)
A. All campaigns in a hierarchy must use the same currency
b)
B. Campaign hierarchies can have an unlimited number of levels
c)
C. An administrator must enable campaign hierarchy functionality
d)
D. Statistics are available for the aggregate values of campaigns in a hierarchy
46.
What is true regarding the News feature? Choose 2 answers
a)
A. News cannot be disabled
b)
B. A Data.com license is required to use News
c)
C. News provides news articles about customers, partners, competitors, and industries
d)
D. News can be displayed on accounts, contacts, leads, and the Home Page
47.
Which of the following statements are true about accessing telephony features in Salesforce using Lightning Dialer? Choose 3 answers.
a)
A. Users can call by clicking on phone number fields
b)
B. It supports recording calls using an additional plugin
c)
C. It is only available in Lightning Experience
d)
D. It supports incoming and outgoing calls
e)
E. It requires a feature license in Lightning Experience and Salesforce Classic
48.
A Sales Cloud Consultant is required to set up forecast types for an organization which needs to use Collaborative Forecasting. All users of the organization have switched to Lightning Experience already. Which forecast measurement and date type need to be used if forecast amounts should be calculated based on each opportunity product’s Total Price and Date fields? Choose 1 answers
a)
A. Revenue and Product Date
b)
B. Revenue and Schedule Date
c)
C. Quantity and Schedule Date
d)
D. Quantity and Product Date
49.
What is true regarding auto-response rules? Choose 2 answers.
a)
A. Auto-response rules can create a task
b)
B. Different email templates can be used for different criteria
c)
C. Auto-response rules apply to cases and leads
d)
D. Multiple case auto-response rules can be active at the same time
50.
What is true regarding the addition of a report chart to the Service Console? Choose 3 answers.
a)
A. The report chart must be added to the page layout of the object from which to display the chart
b)
B. The report must be added to the service console page layout
c)
C. The source report must contain a chart
d)
D. The source report of the chart must be a Summary or Matrix report
51.
Which of the following user license types could be used to allow community users to create and edit reports? Choose 2 answers.
a)
A. Partner Community
b)
B. Customer Community
c)
C. Customer Community Plus
d)
D. High Volume Customer Portal
52.
How can an administrator design a self-service Community using one of the templates in Salesforce? Choose 1 answers.
a)
A. There are no Community Templates in Salesforce
b)
B. Access templates via the Community Builder
c)
C. Access templates via Communities and customize using Apex code
d)
D. Access templates via the Salesforce API
53.
You would like to make it easy to find knowledge articles that are relevant for products sold in North America. What feature can assist in achieving this requirement? Choose 1 answers.
a)
A. Article Channels
b)
B. Article Filters
c)
C. Category Groups
d)
D. Data Categories
54.
Julie
has created a new post on the Chatter feed. After she has shared the post,
what actions can she perform on the post? Choose 2 answer.
a)
A. Edit
the post and change the text
b)
B.
Create an opportunity related to the post
c)
C. Log a
Call related to the post
d)
D.
Create New Task related to the post
55.
A data
file containing Contact records is automatically sent to a computer every
day. The administrator needs to automatically load contact records from this
file into Salesforce at 6PM daily. What is the best tool to use for this
requirement? Choose 2 answers.
a)
A. Use
an AppExchange tool such as Jitterbit Data Loader
b)
B. Data
Loader via command-line interface
c)
C. Data
Loader via user interface
d)
D. Run a
Batch Class to Insert the Records
56.
What is
required to use Data Loader?
Choose 2 answers.
a)
A. Web
Server oAuth token
b)
B. Your
security token
c)
C. The
Data Loader client application
d)
D. Your
username and password
57.
GN
International Inc. uses Salesforce for managing their sales activities and
they have created various custom objects. The Sales manager requested the
Administrator to create a new report with certain information. When
attempting to define the custom report type, the Administrator discovered
that certain fields could not be added. Which of the following field types
can NOT be added to a custom report?
Choose 2 answers.
a)
A.
Product schedule fields
b)
B.
History fields
c)
C.
Account Fields
d)
D.
Product fields
58.
An
administrator will be creating several workflow rules for custom objects.
What actions are possible using workflow?
Choose 2 answers.
a)
A.
Update a field to a new value using a formula
b)
B.
Create a new detail record related to a master record
c)
C.
Create an event and assign to a certain user
d)
D.
Update a field on the master record when a field on the detail record changes
59.
The
sales manager needs to be notified when large opportunities are nearing the
Closed Won stage. What can an administrator create or use to fulfill this
requirement?
Choose 2 answers.
a)
A. Use
the opportunity escalation rule
b)
B.
Create a workflow rule, email template, and email alert
c)
C.
Create a workflow rule and an email alert
d)
D.
Create a process in Process Builder to send a notification
60.
The
Sales team is excited to be able to access their data using the Salesforce
App on their phone. You explain that they will be able to access most of
their data and functionality but there are a few limitations. What is true
regarding data and functionality available using the Salesforce mobile
app?
Choose 2 answers.
a)
A. You
can submit records for approval
b)
B. You
cannot maintain cases
c)
C. You
can view but cannot convert leads
d)
D. You
can create, view and edit account, contact and opportunity records
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