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WorksheetsChapter 7 Review
Total questions: 41
Worksheet time: 21mins
A __ outlines how company decisions are made.
rule book
policy
procedure
guide
The __ of a business identifies the hierarchy of the employees within a business.
roles
rules
standards
organizational structure
The authority structure of a company from the highest to the lowest levels is called the ___.
hierarchy
positions
chain of command
organization chart
___ is the process of controlling and making decisions about a business.
Management
Finance
Marketing
Production
___ plans are created for the long term goals of an organization.
Tactical
Operational
Strategic
Contingency
The process of recruiting, hiring, training, evaluating, and compensating employees is called ___.
managing
organizing
staffing
controlling
Theory ____ managers believe that employees need close supervision at all times.
X
Y
Z
None of these
The practice of organizing time and work tasks to increase personal efficiency is called ___.
evaluating
interpersonal skills
leadership
time management
The ability to analyze a situation, interpret information, and make reasonable decisions involves ____.
broad thinking
critical thinking
decision making
efficiencies
The interacting forces within a group are ____.
group dynamics
teamwork
negotiation skills
parliamentary procedure
All the authority within a business rest with top management.
centralized organization
first-line management
negotiation
operational plans
Coordinates and supervises the activities and duties of employees.
centralized organization
first-line management
negotiation
operational plans
When individuals involved in a conflict come together to discuss a compromise.
centralized organization
first-line management
negotiation
operational plans
Designed to reach the day to day goals of a business.
centralized organization
first-line management
negotiation
operational plans
Skills that enable individuals to work with others to achieve a common goal.
collaboration skills
plan
leading
strategic plans
Outline of the actions needed to accomplish a goal.
collaboration skills
plan
leading
strategic plans
Process of influencing others to work toward common goals.
collaboration skills
plan
leading
strategic plans
Created for the long term goals of an organization.
collaboration skills
plan
leading
strategic plans
Ability to analyze a situation, interpret information, and make reasonable decisions.
critical thinking skills
tactical plans
teamwork
interpersonal skills
Developed for the short term goals of a company.
critical thinking skills
tactical plans
teamwork
interpersonal skills
Cooperative efforts by individual team members to achieve a goal.
critical thinking skills
tactical plans
teamwork
interpersonal skills
Skills that help people communicate and work well with each other.
critical thinking skills
tactical plans
teamwork
interpersonal skills
Describes how tasks should be completed.
procedure
mediation
management
Negotiation that includes a neutral position.
procedure
mediation
management
Process on trolling and making decisions about a business.
procedure
mediation
management
____________________ consists of a company’s board of directors, president, and other high-ranking managers.
top management
time management
team
verbal skills
The practice of organizing time and work tasks to increase personal efficiency is called ____________________.
top management
time management
team
verbal skills
A(n) ____________________ is a group of two or more people working together to achieve a common goal.
top management
time management
team
verbal skills
The ability to communicate effectively using spoken or written words is called ____________________.
top management
time management
team
verbal skills
____________________ is the process of the coordination of activities and resources needed to reach its goals.
organizing
organizational
personal information management
policy
A(n) ____________________ chart is a diagram showing how each employee position within the company interacts with others in the chain of command.
organizing
organizational
personal information management
policy
A(n) ____________________ chart is a diagram showing how each employee position within the company interacts with others in the chain of command.
organizing
organizational
SMART goal
personal information management
A goal that is specific, measurable, attainable, realistic, and timely is called a ____________________.
organizing
organizational
SMART goal
personal information management
____________________ is a system used to acquire, organize, maintain, retrieve, and use information.
organizing
organizational
SMART goal
personal information management
A(n) ____________________ outlines how company decisions are made
policy
conflict resolution
Y
Nonverbal
Skills required to resolve a situation that could lead to hostile behavior are called ____________________ skills.
policy
conflict resolution
Y
Nonverbal
Democratic leaders share decision-making with the group and tend to have Theory ____________________ attitudes.
policy
conflict resolution
Y
Nonverbal
The ability to communicate effectively using body language, eye contact, personal space, behavior, and attitude is ____________________ skills.
policy
conflict resolution
Y
Nonverbal
____________________ consists of a company’s division managers and department heads.
middle management
parliamentary procedure
contingency
____________________ is a process for holding meetings so that they are orderly and democratic.
middle management
parliamentary procedure
contingency
Backup plans that outline alternative actions are ____________________ plans.
middle management
parliamentary procedure
contingency
