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Chapter 7 Review

Total questions: 41

Worksheet time: 21mins

Name
Class
Date
1.

A __ outlines how company decisions are made.

a)

rule book

b)

policy

c)

procedure

d)

guide

2.

The __ of a business identifies the hierarchy of the employees within a business.

a)

roles

b)

rules

c)

standards

d)

organizational structure

3.

The authority structure of a company from the highest to the lowest levels is called the ___.

a)

hierarchy

b)

positions

c)

chain of command

d)

organization chart

4.

___ is the process of controlling and making decisions about a business.

a)

Management

b)

Finance

c)

Marketing

d)

Production

5.

___ plans are created for the long term goals of an organization.

a)

Tactical

b)

Operational

c)

Strategic

d)

Contingency

6.

The process of recruiting, hiring, training, evaluating, and compensating employees is called ___.

a)

managing

b)

organizing

c)

staffing

d)

controlling

7.

Theory ____ managers believe that employees need close supervision at all times.

a)

X

b)

Y

c)

Z

d)

None of these

8.

The practice of organizing time and work tasks to increase personal efficiency is called ___.

a)

evaluating

b)

interpersonal skills

c)

leadership

d)

time management

9.

The ability to analyze a situation, interpret information, and make reasonable decisions involves ____.

a)

broad thinking

b)

critical thinking

c)

decision making

d)

efficiencies

10.

The interacting forces within a group are ____.

a)

group dynamics

b)

teamwork

c)

negotiation skills

d)

parliamentary procedure

11.

All the authority within a business rest with top management.

a)

centralized organization

b)

first-line management

c)

negotiation

d)

operational plans

12.

Coordinates and supervises the activities and duties of employees.

a)

centralized organization

b)

first-line management

c)

negotiation

d)

operational plans

13.

When individuals involved in a conflict come together to discuss a compromise.

a)

centralized organization

b)

first-line management

c)

negotiation

d)

operational plans

14.

Designed to reach the day to day goals of a business.

a)

centralized organization

b)

first-line management

c)

negotiation

d)

operational plans

15.

Skills that enable individuals to work with others to achieve a common goal.

a)

collaboration skills

b)

plan

c)

leading

d)

strategic plans

16.

Outline of the actions needed to accomplish a goal.

a)

collaboration skills

b)

plan

c)

leading

d)

strategic plans

17.

Process of influencing others to work toward common goals.

a)

collaboration skills

b)

plan

c)

leading

d)

strategic plans

18.

Created for the long term goals of an organization.

a)

collaboration skills

b)

plan

c)

leading

d)

strategic plans

19.

Ability to analyze a situation, interpret information, and make reasonable decisions.

a)

critical thinking skills

b)

tactical plans

c)

teamwork

d)

interpersonal skills

20.

Developed for the short term goals of a company.

a)

critical thinking skills

b)

tactical plans

c)

teamwork

d)

interpersonal skills

21.

Cooperative efforts by individual team members to achieve a goal.

a)

critical thinking skills

b)

tactical plans

c)

teamwork

d)

interpersonal skills

22.

Skills that help people communicate and work well with each other.

a)

critical thinking skills

b)

tactical plans

c)

teamwork

d)

interpersonal skills

23.

Describes how tasks should be completed.

a)

procedure

b)

mediation

c)

management

24.

Negotiation that includes a neutral position.

a)

procedure

b)

mediation

c)

management

25.

Process on trolling and making decisions about a business.

a)

procedure

b)

mediation

c)

management

26.

____________________ consists of a company’s board of directors, president, and other high-ranking managers.

a)

top management

b)

time management

c)

team

d)

verbal skills

27.

The practice of organizing time and work tasks to increase personal efficiency is called ____________________.

a)

top management

b)

time management

c)

team

d)

verbal skills

28.

A(n) ____________________ is a group of two or more people working together to achieve a common goal.

a)

top management

b)

time management

c)

team

d)

verbal skills

29.

The ability to communicate effectively using spoken or written words is called ____________________.

a)

top management

b)

time management

c)

team

d)

verbal skills

30.

____________________ is the process of the coordination of activities and resources needed to reach its goals.

a)

organizing

b)

organizational

c)

personal information management

d)

policy

31.

A(n) ____________________ chart is a diagram showing how each employee position within the company interacts with others in the chain of command.

a)

organizing

b)

organizational

c)

personal information management

d)

policy

32.

A(n) ____________________ chart is a diagram showing how each employee position within the company interacts with others in the chain of command.

a)

organizing

b)

organizational

c)

SMART goal

d)

personal information management

33.

A goal that is specific, measurable, attainable, realistic, and timely is called a ____________________.

a)

organizing

b)

organizational

c)

SMART goal

d)

personal information management

34.

____________________ is a system used to acquire, organize, maintain, retrieve, and use information.

a)

organizing

b)

organizational

c)

SMART goal

d)

personal information management

35.

A(n) ____________________ outlines how company decisions are made

a)

policy

b)

conflict resolution

c)

Y

d)

Nonverbal

36.

Skills required to resolve a situation that could lead to hostile behavior are called ____________________ skills.

a)

policy

b)

conflict resolution

c)

Y

d)

Nonverbal

37.

Democratic leaders share decision-making with the group and tend to have Theory ____________________ attitudes.

a)

policy

b)

conflict resolution

c)

Y

d)

Nonverbal

38.

The ability to communicate effectively using body language, eye contact, personal space, behavior, and attitude is ____________________ skills.

a)

policy

b)

conflict resolution

c)

Y

d)

Nonverbal

39.

____________________ consists of a company’s division managers and department heads.

a)

middle management

b)

parliamentary procedure

c)

contingency

40.

____________________ is a process for holding meetings so that they are orderly and democratic.

a)

middle management

b)

parliamentary procedure

c)

contingency

41.

Backup plans that outline alternative actions are ____________________ plans.

a)

middle management

b)

parliamentary procedure

c)

contingency