WorksheetsExam 2 Admin SF
Total questions: 60
Worksheet time: 30mins
Name
Class
Date
1.
How are relationships between objects shown on a record page in the user interface? Choose 1 answer
a)
Using Lookups and Related Lists
b)
Using Custom Lists and Relationships
c)
Using Master-Detail Links between objects
d)
Using Page Layouts and Profiles
2.
What does a page layout control when a user views or edits a record? Choose 3 options
a)
Permissions to edit a record
b)
Related lists that appear
c)
Buttons that appear
d)
Fields that appear
3.
Martin, the Administror, will be on vacation for 3 days. He used the ‘Delegated Administration’ function to allow Andrew, the Sales Manager, to do certain administrative duties. Which tasks would Andrew be able to do as a result of being a delegated administrator? Choose 3 answers.
a)
A. Assign specific permission sets
b)
B. Create and edit users in specific profiles and roles
c)
C. Modify permission sets
d)
D. Reset passwords for users in specific roles
4.
A user is assigned a profile that allows create, edit and delete permission on leads. The organization-wide setting for leads has been set to private. A role hierarchy has been set up and the user has been assigned a role that has subordinate roles below it in the hierarchy. What will the user’s access be to leads owned by other users? Choose 1 answer
a)
A. The profile setting will not override the sharing setting to give access to records. The user will have access to leads owned by other users granted via the role hierarchy
b)
B. The profile setting will not override the sharing setting and the user will always only have read access to leads owned by other users
c)
C. The profile setting will override the sharing setting and the user will be able to edit leads owned by other users
d)
D. The user will not be able to read, edit or delete leads owned by other users
5.
The Sales Team of J.W. Computing is comprised of the Sales Manager, Sales Team Leads, Sales Executives and Sales Reps. All of them are assigned to the custom profile Sales Team. The Sales Manager requested that he should be able to see all the Account and Opportunity data of his team. The organization is using a private sharing model. How can the Administrator achieve this? Choose 1 answer
a)
A. By Assigning the Sales Manager a View All Data permission
b)
B. The Administrator should open a new case with Salesforce support to achieve this.
c)
C. By Assigning a Role to the Sales Manager that is higher in the Role Hierarchy than his team
d)
D. By Assigning a permission set to View All Team’s data
6.
A recently terminated sales representative is assigned as the sole recipient of a workflow email alert. What should an administrator do to prevent the user from logging in to Salesforce? Choose 1 answer.
a)
A. Freeze the user
b)
B. Deactivate the user
c)
C. Delete user's contact
d)
D. Delete the user
7.
All users have the Standard User profile assigned. The administrator would now like all users to be able to read, create, and edit contacts but only allow managers to delete contacts. What is the best way to handle this? Choose 1 answer
a)
A. Add 'Delete All' permission to the user records
b)
B. Create a new profile for managers and enable delete permission for contacts
c)
C. Modify the standard profile to remove delete permission on contacts and create a new profile for managers with delete permission
d)
D. Clone the standard profile and assign to all users. Remove delete permission on contacts in the cloned profile. Create a permission set that includes permission to delete contacts, and assign the permission set to managers
8.
What do profiles control access to? Choose 3 answers
a)
A. Whether user can see data of other users
b)
B. Which Apex classes and Visualforce pages users can access
c)
C. Which fields are read only
d)
D. Whether a user can manually share records
e)
E. Which record types are available to users
9.
Global Inc. has developed a new recruitment application in Salesforce for supporting their global recruitment team. The administrator wants to give access to this new application to the users from the HR and recruitment team who have not used Salesforce before and do not need access to any other apps in Salesforce. What is the best option? Choose 1 answer
a)
A. Clone the 'Marketing User' profile and assign it to the users.
b)
B. Use an existing profile and add a permission set for the users to access the app
c)
C. Create a new profile by cloning an existing profile and modify it to only include permissions to the app
d)
D. Modify an existing profile and make the app visible
10.
Bob and Patrick are sales users and share the same custom sales profile. The sales profile allows create and edit of contacts but not delete. The sales manager would like Patrick to be able to create and edit contact records, however Bob should also be able to delete contacts. How can the administrator configure this most efficiently? Choose 1 answer
a)
A. Create a new custom profile for Bob
b)
B. Create a permission set and assign it to the users accordingly
c)
C. Set up the role hierarchy to meet this requirement
d)
D. Two sales users cannot have different permissions on the Contact object
11.
A Salesforce Administrator wants to insert records using Data Loader, but he does not have access to his email where the security token has been sent. How can he proceed? Choose 1 answer
a)
A. Add the IP address to the trusted IP ranges
b)
B. Raise a Case to Salesforce Support
c)
C. Ensure that the IP address is not within the restricted IP range
d)
D. Uncheck 'Use Security Token' in Data Loader settings
12.
Robin is a Salesforce Administrator. He has been asked to explain what can be controlled in profiles. Which of the following can be controlled through profiles? Choose 3 answers.
a)
A. Field Level Security
b)
B. License Type
c)
C. Object Permissions
d)
D. Roles
e)
E. Page Layouts
13.
Cosmic Enterprises has launched a new product, and the Salesforce Administrator of the company needs to ensure that the after-sales support for this new product follows a specific life-cycle and can be managed efficiently. How can he ensure that cases that are opened for the new product are only visible and routed to a certain group of support engineers? Choose 1 answer
a)
A. Use a new page layout only
b)
B. Use a new support process, record type, page layout, and queue
c)
C. Use a new support process, record type, and page layout
d)
D. Use a new record type, page layout, and queue
14.
A Salesforce Administrator would like to be able to control login access to the organization’s Salesforce org. What are the different options that can be used? Choose 2 answers
a)
A. Profile based login hour restrictions
b)
B. Organization based login hour restrictions
c)
C. Organization-wide IP restrictions
d)
D. Profile based IP restrictions
15.
How are relationships between objects shown on a record page in the user interface? Choose 1 answer
a)
A. Using Lookups and Related Lists
b)
B. Using Custom Lists and Relationships
c)
C. Using Master-Detail Links between objects
d)
D. Using Page Layouts and Profiles
16.
What does a page layout control when a user views or edits a record? Choose 3 options
a)
A. Permissions to edit a record
b)
B. Related lists that appear
c)
C. Buttons that appear
d)
D. Fields that appear
17.
The Account object has a one-to-many relationship with which of the following objects? Choose 2 answers.
a)
A. Case
b)
B. Opportunity
c)
C. Campaign
d)
D. Product
18.
The administrator needs to prevent further changes to a record when the status field is updated to ‘Archived’. How could this be accomplished? Choose 1 answers.
a)
A. Use Process Builder and Flow to dynamically change the access level of the record based on the value of the 'Status' field.
b)
B. Create a validation rule using the 'PRIORVALUE' function to prevent further changes.
c)
C. Create a validation rule using the 'ISCHANGED' function to prevent further changes.
d)
D. Create a custom Visualforce page that overrides the existing page layout based on a condition in the markup.
19.
An administrator is considering deleting a custom text field on the Account object that is thought to be no longer needed. What is true regarding a deleted field? Choose 1 answers.
a)
A. It can be recovered at any time
b)
B. It can be recovered within 15 days of deletion
c)
C. It can never be recovered
d)
D. It can be recovered within 30 days of deletion
20.
What are valid reasons for modifying an Account search layout? Choose 2 answers.
a)
A. To control the fields displayed in the recent accounts list
b)
B. To control the account fields that are searched
c)
C. To control which account fields are displayed in the search results
d)
D. To remove the account name from the page layout
21.
An administrator in an org with many records has a requirement to implement lookup filters. What is true regarding lookup filters in Lightning Experience? Choose 2 answers.
a)
A. Lookup filters are always required
b)
B. Lookup filters are optional
c)
C. Lookup filters cannot reference fields on the target object
d)
D. Lookup filters can reference fields on records related to the target object
22.
An administrator for Universal Rentals set up a case assignment rule with two criteria. What happens if a case does not meet any assignment rule criteria? Choose 1 answers.
a)
A. The case is assigned to the default case owner
b)
B. The case is assigned to the default queue
c)
C. The case is assigned to the administrator
d)
D. The case is not assigned an owner
23.
Your organization works mostly with individuals, and you want to track them as such in your Community without linking them to an Account. How can this be done? Choose 1 answers
a)
A. Enable Person Accounts in your Community and leave the Account field blank when doing self-registration
b)
B. All individuals in a Community must be linked to an Account
c)
C. Create an Account labeled [Individuals] and categorize all individual records under that Account
d)
D. Individual Accounts are automatically enabled in Salesforce Communities
24.
What is a benefit of using Content Deliveries over sending a file as an attachment? Choose 2 answers
a)
A. Content Deliveries will always show the most recent version of the file
b)
B. Any document is supported for online views
c)
C. Downloading Content files can be restricted
d)
D. Formatting of the original document is always preserved
25.
Jim is an administrator for Carly Automotive, a distributor of automotive spare parts. They have just launched a new line of truck parts. The sales process for these parts will be different from the process used for existing products. Managers also need to be able to view information related to the new opportunities on reports. What should Jim do to configure the opportunity object for this new product line? Choose 1 answers
a)
A. Create a new picklist field for truck statuses
b)
B. Create a new record type on the opportunity object for truck parts
c)
C. Create a new sales process and record type for truck parts
d)
D. Add the new truck part statuses to the existing sales process
26.
The marketing team of Cosmic Learning Solutions uses Lightning Experience to manage campaigns in Salesforce. Each campaign has a lifecycle, and a custom picklist field is used by marketing users to specify the stage of a campaign. The Marketing Director would like to add guidance for the users, especially those who are new to the company, by providing stage-specific tips, best practices, and other company information necessary to move a campaign to the next stage. How can a Sales Cloud Consultant meet this requirement? Choose 2 answers
a)
A. Create a new Path using the custom picklist field for the Campaign object.
b)
B. Create a custom Lightning component that can be added to the Campaign record page.
c)
C. Use Lightning App Builder to add a feature that allows visualizing and tracking the stages of campaigns.
d)
D. Set up Einstein Discovery to provide stage-specific tips on campaign records.
27.
The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a Campaign? Choose 1 answers
a)
A. (Amount of Won Opportunities minus Actual Cost) / Actual Cost
b)
B. Total Amount of Opportunities / Expected Revenue
c)
C. Amount of Won Opportunities / Average Cost
d)
D. Amount of Won Opportunities / Budgeted Cost
28.
Which of the following are true regarding Web-to-Lead? Choose 3 answers.
a)
A. Data entered in the web form is validated before it is sent to Salesforce
b)
B. Standard and custom fields which need to be captured online can be selected
c)
C. The default lead creator for web generated leads can be specified
d)
D. There is a limit of 100 leads that can be captured per day
29.
Your company is using the Orders functionality in Salesforce to track products purchased. One customer has requested to return products previously purchased as they are defective. How can you track this in Salesforce? Choose 1 answers
a)
A. Create a Return order with one line item for the defective product
b)
B. Add a new order product to the existing order with a negative quantity
c)
C. Create a Reduction order and add one order product with the original quantity
d)
D. Cancel the original order
30.
Which Lightning Experience Sales Cloud feature allows Sales Reps to view a visual summary of their opportunities by Sales Stage? Choose 1 answers
a)
A. Opportunity Workspace
b)
B. Opportunity Manager
c)
C. Sales Path
d)
D. Opportunity Kanban
31.
What is true regarding auto-response rules? Choose 2 answers.
a)
A. Auto-response rules can create a task
b)
B. Different email templates can be used for different criteria
c)
C. Auto-response rules apply to cases and leads
d)
D. Multiple case auto-response rules can be active at the same time
32.
What is true regarding the addition of a report chart to the Service Console? Choose 3 answers.
a)
A. The report chart must be added to the page layout of the object from which to display the chart
b)
B. The report must be added to the service console page layout
c)
C. The source report must contain a chart
d)
D. The source report of the chart must be a Summary or Matrix report
33.
Which of the following are capabilities of Salesforce Knowledge? Choose 2 answers.
a)
A. Users can search and view articles without a Knowledge User license.
b)
B. Users can create and publish articles without the Manage Articles permission.
c)
C. Users can provide feedback using the Chatter feed of a draft article.
d)
D. Users can add and remove supported languages in the knowledge base.
34.
Ethan Hunt is a Salesforce Administrator. During a meeting with the support team, he received a request to delete a number of cases. What would he have communicated regarding the impact of deleting cases? Choose 1 answers.
a)
A. Cases can never be deleted
b)
B. All related events, tasks, case comments, attachments, associated solutions, contacts, and accounts are deleted.
c)
C. All related events, tasks, case comments, and attachments are deleted.
d)
D. All related events, tasks, case comments, attachments, and associated solutions are deleted
35.
Cosmic Solutions often have multiple contacts involved in a case. How could these be shown in a case record? Choose 1 answers.
a)
A. Using Case Contact Roles
b)
B. Multiple contacts cannot be assigned to a case
c)
C. Adding multiple contact lookup fields to a case
d)
D. Using Case Contact Relationships
36.
Salesforce Knowledge is being used to record organizational procedures. Finance procedures should only be available to finance users. How can this be achieved? Choose 1 answers.
a)
A. Profile Permissions
b)
B. Knowledge Permissions
c)
C. Article Permissions
d)
D. Data Category Visibility
37.
How many points are added to an idea when it is promoted in a community? Choose 1 answers.
a)
A. 1 point
b)
B. 2 points
c)
C. 5 points
d)
D. 10 points
38.
What is true regarding Salesforce Knowledge and Case Management? Choose 3 answers.
a)
A. If Salesforce Knowledge is enabled, suggested articles are automatically added to a case when it is saved
b)
B. When a case is closed, articles can be created and added to the Knowledge base
c)
C. Articles attached to a case can be emailed to the customer
d)
D. Agents can use the 'Find Articles' button to search the Knowledge Base
39.
In Salesforce Classic, which of the following are capabilities of Salesforce Files? Choose 3 answers.
a)
A. A file can be shared in Chatter with a content library
b)
B. A file can be shared from a private library with Chatter
c)
C. Set 'Viewer' or 'Editor' access for files shared with people
d)
D. A file can be shared with a group only if it is public
e)
E. A file can be shared via a link
40.
What is true regarding editing Feed Posts and Comments? Choose 2 answers.
a)
A. The ability for users to edit their own feed posts is enabled by default
b)
B. Administrators can edit any posts
c)
C. The edit option isn't available on posts with file attachments
d)
D. Record owners can always edit any post on records they own
41.
A Salesforce Administrator wants to update the records that have a picklist field status of ‘New’ and make that field blank instead. How can this be achieved? Choose 1 answer.
a)
A. Export the records, change the 'New' to blank and upload the data using Data Loader using the setting 'Insert Null Values'
b)
B. Use the Data Import Wizard and use the setting 'Insert Blanks' for the picklist field
c)
C. Upload the Data using Data Loader and External ID's
d)
D. Export the records, change the 'New' value to blank and import the records using Data Loader
42.
Jim works for a company that has added 10 new fields to a custom object. Jim needs to modify existing records and add data for the new fields. Which set of steps should Jim follow? Choose 1 answer.
a)
A. Export the records, append the new data, insert new records
b)
B. Export the records, save a backup, append the new data, update records
c)
C. Export the data, save the records, append the new data, Insert new records
d)
D. Export the records, delete the existing records, append the new data, insert new records
43.
When data is deleted, it stays in the recycle bin until? Choose 3 answers.
a)
A. Until the recycle bin grows to a certain size
b)
B. For 15 days
c)
C. When the recycle bin is emptied using the user interface
d)
D. For 30 days
44.
During a business requirement session, a Salesforce Administrator was asked, “When are data validation rules enforced but no response given to users regarding if a record was created or not?” Choose 2 answers.
a)
A. Web-to-Lead
b)
B. Record Merge
c)
C. Web-to-Case
d)
D. Lead Conversion
45.
Fred is a system administrator who needs to insert custom object records on a weekly basis, and sometimes the record count is above 50,000. There may also be the possibility of duplicate records. What is the best way for Fred to load the records? Choose 1 answer.
a)
A. Use Duplicate Management and import the records via Data Loader
b)
B. Run a Batch Import class
c)
C. Use a third-party data import tool
d)
D. Use the Data Import Wizard
46.
When using the ‘Data Export’ page in Setup, which file type is used to export a backup of Salesforce data on a weekly or monthly basis? Choose 1 answer.
a)
A. CSV
b)
B. HTML
c)
C. DOC
d)
D. SFDC
47.
The customer service manager of Cosmic Electronics would like to be notified daily via email if the number of open cases exceeds 100. What is the best way for an administrator to meet this requirement? Choose 1 answer.
a)
A. Create a flow that sends an automatic email to the manager based on custom criteria.
b)
B. Schedule an open case report for refresh so that it runs daily and sends its result via email to the manager.
c)
C. Create a workflow rule with an automated action that sends an email alert to the manager.
d)
D. Ask the customer service manager to subscribe to an open case report for notifications.
48.
Kody, the sales manager at Orbitflux has created a joined report in Salesforce which he wants to export. In what file format would the exported report be? Choose 1 answer.
a)
A. .xlsx
b)
B. .xml
c)
C. .xls
d)
D. .csv
49.
What actions are supported for joined reports in Lightning Experience? Choose 3 answers.
a)
A. Add up to 10 blocks of report types
b)
B. Create cross-block summary formulas
c)
C. Rename and reorder blocks
d)
D. Convert unjoined reports into joined reports
e)
E. Group, filter, summarize, and update records
50.
In the Salesforce org used by Cosmic Solutions, the organization-wide default sharing setting of a custom object has been set to ‘Private’. A sales manager has access to a report folder which contains a report which displays several records of the custom object. Most of the records are owned by a sales rep. The sales manager is above the sales rep in the role hierarchy. Which of the following is true about the sales manager’s visibility to the records in the report? Choose 1 answer.
a)
A. The records owned by the sales rep will be visible regardless of sharing settings.
b)
B. The records owned by the sales rep will not be visible.
c)
C. The records owned by the sales rep will be visible if they were created no more than a week ago.
d)
D. The records owned by the sales rep will be visible if access has been granted using hierarchies.
51.
Super Computers Inc. stores purchase information in a custom object. The purchase manager wants to analyze the trend of purchases for which he needs historical data. The Salesforce Administrator decides to create a reporting snapshot. He is considering which reports can be used as the source to build a snapshot. Which report format can be used to create a reporting snapshot? Choose 2 answers.
a)
A. Joined Report
b)
B. Summary Report
c)
C. Tabular Report
d)
D. Matrix Report
52.
John Lobo, the Salesforce Administrator at J.W. Computing has been invited to a business requirement gathering workshop. The Sales Manager has requested that when users run the same report they should only be able to see data for which they have access. What should John do to enable this? Choose 1 answer.
a)
A. This is not possible with Salesforce.
b)
B. John should create the same report with a different name for every user.
c)
C. John should define sharing model as Public read/write for the object reported on.
d)
D. John should define the sharing model as Private for the object reported on.
53.
An administrator will be creating several workflow rules for custom objects. What actions are possible using workflow? Choose 2 answers.
a)
A. Update a field to a new value using a formula
b)
B. Create a new detail record related to a master record
c)
C. Create an event and assign to a certain user
d)
D. Update a field on the master record when a field on the detail record changes
54.
Universal Outfitter’s administrator has created a workflow rule for the Account object. What happens to existing Account records if a workflow rule is added after they have been created? Choose 1 answer.
a)
A. Existing records are only processed if they are updated and subsequently meet the workflow criteria
b)
B. It depends on whether the 'Run on Existing Records' option was selected on the Workflow rule
c)
C. Existing records are only processed if the rule is set to trigger only when a record is created
d)
D. Existing records are put in the workflow queue and processed if they meet the workflow criteria
55.
A Support Manager wants to create a workflow rule to help him automate some of the article management tasks for his department. Which two actions are available as Knowledge Actions that can then be associated with a workflow rule? Choose 2 answers.
a)
A. Publish
b)
B. Publish as New
c)
C. Review
d)
D. Create
56.
Which users can approve or reject e-mail approval requests via e-mail? Choose 1 answer.
a)
A. All active users
b)
B. Approvers specified in the approval process and all delegated approvers
c)
C. No users can approve or reject a request via e-mail
d)
D. Approvers specified in the approval process only
57.
Robert is a Salesforce Administrator at Global Communications. He has been asked to create a workflow rule field and is considering the evaluation criteria. Which of the following is NOT a rule evaluation criterion? Choose 1 answer.
a)
A. When a record is created & edited to subsequently meet criteria.
b)
B. When a record is edited to subsequently meet criteria, but not when it is first created
c)
C. When a record is created
d)
D. When a record is created and every time it's edited
58.
Universal Containers has enabled Enterprise Territory Management and created an Eastern U.S. territory. It has also assigned a large account and ten sales reps to that territory. A sales manager who is using a smartphone wants to identify the sales reps who will have access to the account because they have been assigned to the Eastern U.S. territory. The sales manager is using a smartphone. How should the sales manager find the information? Choose 1 answer.
a)
A. The sales manager should contact the administrator and ask for the information to be provided in a custom report.
b)
B. The sales manager should check the Territories object.
c)
C. The sales manager should check the Users in Assigned Territories related list on the account.
d)
D. The sales manager should check the Users object and search for the ten sales reps.
59.
The Sales team is excited to be able to access their data using the Salesforce App on their phone. You explain that they will be able to access most of their data and functionality but there are a few limitations. What is true regarding data and functionality available using the Salesforce mobile app? Choose 2 answers.
a)
A. You can submit records for approval
b)
B. You cannot maintain cases
c)
C. You can view but cannot convert leads
d)
D. You can create, view and edit account, contact and opportunity records
60.
What are valid reasons for considering an AppExchange App? Choose 3 answers.
a)
A. Some AppExchange apps are open source
b)
B. Some AppExchange apps are free
c)
C. AppExchange apps are isolated from other customizations, so they will not interfere with existing functionality
d)
D. AppExchange apps cover functionality not covered by Salesforce
100 %
