WorksheetsExam 5 Admin SF
Total questions: 60
Worksheet time: 30mins
Name
Class
Date
1.
ABC Rentals has a financial year that begins in July and ends in Jun How can the administrator make sure that reports and forecasts are set up to reflect this? Choose 1 answer.
a)
Use Standard Fiscal Year and set the fiscal year to start in July
b)
It is not possible to change the fiscal year setting in Salesforce
c)
Use the Default Fiscal Year Setting in Salesforce
d)
Enable Custom Fiscal Year and set the starting month to July
2.
How would an administrator be able to see how many remaining Salesforce licenses are available? Choose 2 answers
a)
Security Controls -> Licenses
b)
Manage Users -> Licenses
c)
System Overview page
d)
Company Information page
e)
Limits -> Licenses
3.
You have enabled some new functionality for a group of users that share the same profile and you would like to communicate the changes. You are thinking of using the ‘Mass Email Users’ function. What do you need to consider? Choose 1 answer.
a)
A. An email template is optional. The message can be entered manually.
b)
B. The users will need to be selected manually.
c)
C. Mass Email Users cannot email to only certain users that hold a certain profile.
d)
D. A list view will need to be available which includes users that are allocated the profile, and an email template will need to be created.
4.
As an Administrator you are often troubleshooting user access issues. You would find it easier if you could log in as the users having the problem. What is the most efficient way of achieving this? Choose 1 answer.
a)
A. Ensure the 'Administrator Can Log In As Any User' setting in the Login Access Policies page is enabled
b)
B. Ask each user to Grant Login Access
c)
C. Contact Salesforce support and request 'Login As' access for all users
d)
D. Ask each user to send you their password
5.
Where can an Administrator find information on a user’s login attempts? Choose 3 answer.
a)
A. User Detail section on a user record
b)
B. Login Security Page
c)
C. Login Attempts Page
d)
D. Login History Page
e)
E. Login History related list on a user record
6.
Every month, new users report having first-time access issues due to expired account verification links. What can a Salesforce Administrator do to reduce access issues related to this? Choose 1 answer.
a)
A. Enable automatic account verification after 7 days
b)
B. Extend the number of days before the account verification link expires
c)
C. Disable account verification through email
d)
D. Ensure that the manager is copied in the account verification email sent to the user
7.
An organization has a Security Health Check score of 55%. The Salesforce Administrator of the organization needs to identify and fix potential vulnerabilities in security settings which are at high risk in order to remediate them. If the default Salesforce Baseline Standard is used for the health check, which of the following are high risk security settings? Choose 2 answers.
a)
A. Days until certificate expiration
b)
B. Minimum password length
c)
C. Maximum invalid login attempts
d)
D. Number of expired certificates
8.
An Account Executive is regularly working with a number of colleagues on opportunities. One of the colleagues should be able to view but not update the opportunities. What is the best way to give the other people he is working with view and update access to the opportunities and track their role on the opportunity? Choose 1 answers.
a)
A. Create an Opportunity Team and set access for each user
b)
B. Use manual sharing to add the users to each opportunity
c)
C. Add the user to the role hierarchy below the account executive
d)
D. Create a sharing rule
9.
What is true regarding using subfolders to organize reports and dashboards in Lightning Experience? Choose 2 answers.
a)
A. Sharing can be set at the subfolder level
b)
B. Subfolders can be created in the Public folder
c)
C. A hierarchy of subfolders can be created to represent a logical structure
d)
D. Folder sharing is at the root level
e)
E. Subfolders can be deleted but not renamed
10.
How can an administrator ensure the security of the data sent to and returned from their Salesforce community site? Choose 1 answers.
a)
A. Require secure connections for the community site to redirect traffic from HTTP to HTTPS
b)
B. Manually monitor all site traffic going to the community site
c)
C. Use a third-party security technology to secure the community site and notify you when there is suspicious activity
d)
D. Salesforce automatically ensures security for all community sites
11.
A Salesforce administrator is tasked with securing the org by the company leadership. What feature should the administrator start with that can be used to identify and fix security vulnerabilities in the org? Choose 1 answers.
a)
A. Health Overview
b)
B. Health Fix
c)
C. System Monitor
d)
D. Health Check
12.
A Company would not like their employees to access Salesforce from home. How can this be achieved? Choose 1 answers.
a)
A. Define Permission Sets
b)
B. Define Trusted Login IP ranges
c)
C. Enable 'Trusted Login Only' setting
d)
D. Define Login IP Ranges for all profiles
13.
Harold is being moved from a service support role to a sales role in the same company. What changes would a Salesforce Administrator do to ensure Harold’s user account would have the necessary permissions and would be able to view the information required for his new role in his new department? Choose 2 answers.
a)
A. Use an old sales user record and replace the details with Harold's information
b)
B. Change the profile in the User settings
c)
C. Create a new user record for Harold
d)
D. Change the role in the User settings
14.
Bob and Patrick are sales users and share the same custom sales profile. The sales profile allows create and edit of contacts but not delete. The sales manager would like Patrick to be able to create and edit contact records, however Bob should also be able to delete contacts. How can the administrator configure this most efficiently?
a)
A. Create a new custom profile for Bob
b)
B. Create a permission set and assign it to the users accordingly
c)
C. Set up the role hierarchy to meet this requirement
d)
D. Two sales users cannot have different permissions on the Contact object
15.
After customizing a record page in the Lightning App Builder, customer service representatives are not able to view the new layout. What could be the issue? Choose 1 answers.
a)
A. The record page was not activated
b)
B. The record page was not assigned to any profiles
c)
C. The record page is invalid
d)
D. The record page was saved as draft
16.
Users have complained that the columns in the ‘Recent’ view of a new custom object called ‘Item’ do not match the columns in the ‘All Items’ list view that was created by the administrator. What can the administrator do to resolve this issue? Choose 1 answers.
a)
A. Modify the page layout of the object
b)
B. Modify the recent view layout of the org
c)
C. Modify the search layout of the object
d)
D. Modify the list view layout of the object
17.
The administrator has created two custom objects, Job and Job Applications. The objects have a master-detail relationship. HR users would like to be able to see how many applications there have been when they look at the Job record. Other users should not have visibility to this. How can this requirement be met? Choose 1 answers.
a)
A. Create a sum type roll-up summary field on the Job Application object and create a separate page layout for HR profile users
b)
B. Create a cross object formula field on the Job object and use a permission set to limit visibility to the field to certain users
c)
C. Create a count type roll-up summary field on the Job object and use field level security to make it visible to only users with the HR profile
d)
D. Create a trigger on the Job application object to update a field on the Job object and limit visibility to the field using field level security
18.
Emily, the Salesforce Administrator for United Technologies, no longer needs several fields on the Job Application custom object when the application process changed. What is true regarding deleting fields? Choose 2 answers.
a)
A. After a field is deleted, it can be undeleted within 15 days before it is deleted permanently
b)
B. If a field is undeleted, the data is not restored
c)
C. It is possible to delete standard and custom fields
d)
D. Hard-deletion of deleted custom fields can be accelerated to free up custom field allocation
19.
The Service manager gives a requirement to the administrator to track the user and date/time when the status of a case record is changed. How can the administrator accomplish this? Choose 1 answers.
a)
A. Create a workflow field update that is triggered when the case status field is updated
b)
B. Enable Field History Tracking on the case status field and add the history related list to the case page layout
c)
C. Enable Field Value Tracking on the case status field and enable user tracking
d)
D. Enable Field Value Recording on the case object
20.
How do record types relate to business processes? Choose 1 answers.
a)
A. A business process can be used instead of a record type
b)
B. A business process can be associated with multiple record types
c)
C. A business process is related to only one record type
d)
D. Multiple business processes can be related to one record type
21.
Checking if a field is required is an example of what type of validation? Choose 1 answers.
a)
A. Custom Validation
b)
B. Required Validation
c)
C. System Validation
d)
D. Page Layout Validation
22.
An administrator is asked by sales reps to make sure that the opportunity close date cannot be set in the past. How can this be accomplished? Choose 1 answers.
a)
A. Create a validation rule to check the close date against the current date
b)
B. Create a workflow rule to update the close date to the current date when closing the opportunity
c)
C. Make Opportunity Close date a required field
d)
D. Create a business process to ensure the opportunity close date is not in the past
23.
As a Sales Manager, John is finding that he is adding the same people to his opportunity team and is looking for a more efficient way of managing his opportunities. What is true regarding Opportunity Teams? Choose 2 answers
a)
A. John can set up a default Opportunity Team in his personal settings
b)
B. A default Opportunity Team can be defined on the role level
c)
C. The default Opportunity Team cannot be added in the Salesforce App
d)
D. If defined, a default Opportunity Team can be added with one click
24.
What is true regarding Content Deliveries? Choose 2 answers
a)
A. A Content Delivery can be related to an Account by adding the Content Delivery related list to the Account Page Layout
b)
B. Content Deliveries are always password protected
c)
C. Chatter files cannot be included in Content Deliveries
d)
D. Content Deliveries must be enabled
25.
Which of the following are true regarding capabilities of Salesforce Content? Choose 3 answers.
a)
A. Custom fields can be added to the Content object to store metadata
b)
B. Users can subscribe to content to receive updates when a file is changed.
c)
C. Only one version of a file can be stored.
d)
D. Users must download files to view the contents
e)
E. Content is organized into libraries
26.
When a prospect completes the Web-to-Lead form, you would like an email to be sent automatically to the prospect to thank them for their interest, and also send an email to the Sales Manager to alert them about the new lead. How can this be set up? Choose 1 answers
a)
A. Create an auto-response rule with two response rule entries
b)
B. Create a workflow rule with two email alerts
c)
C. Create an auto-response rule with the To address set to the person that submitted the lead form and the CC address set to the Sales Manager.
d)
D. Create an auto-response rule and a workflow rule with an email alert.
27.
Which of the following is not a step related to setting up Web-to-Lead? Choose 1 answers
a)
A. Map lead fields
b)
B. Create an assignment rule
c)
C. Create Web-to-Lead workflow
d)
D. Create an auto response Rule
28.
Global Insurance would like to send an email to each member of a campaign. They are using Lightning Experience. What would you suggest is the most efficient way of emailing campaign members? Choose 1 answers
a)
A. Navigate to each campaign member contact record and send an email using a template
b)
B. Define a contact list view filtered on the campaign and send a mass email
c)
C. Use the Send List Email action from Campaign Member view
d)
D. Run a campaign member report and use the send email function
29.
Your organization wants to sell its products at different prices to different types of customers. How can this be set up? Choose 1 answers
a)
A. Create multiple records in the standard price book for each product
b)
B. Create a price book for each customer type
c)
C. The discount field on opportunity line item can be filled in for each customer
d)
D. A workflow can be used to update the opportunity line item price based on the customer type
30.
The Director of Sales wants a report that shows the Opportunity pipeline for the current and next fiscal quarters. This report should be grouped by Sales Rep and Opportunity Stage. Which report format would be best to use to create this custom report? Choose 1 answers
a)
A. Joined Report
b)
B. Matrix Report
c)
C. Summary Report
d)
D. Tabular Report
31.
Universal Containers relies on channels partners to resell and distribute its hardware product. The company provides these partners with Market Development Funds (MDFs) via its partner community so that they can help market and build awareness for the product. Universal.Containers also has Channel Account Managers (CAMs) that help manage relationships with the partners and administer the MDF budgets. What is a Salesforce feature that can be used to reduce the burden on CAMs in regards to how MDF budgets are managed? Choose 1 answers.
a)
A. Permission Sets for Partner Marketing Funds
b)
B. Partner Marketing Budget Templates
c)
C. Partner Marketing Budget Hierarchies
d)
D. Approval Workflows for Partner Marketing Budgets
32.
SystemSilo Inc. wants to make sure that cases which require installation are assigned to level 3 support reps. Additionally, they also requested that a notification be sent to the manager every time a platinum priority case is unresolved 3 hours after being opened. What can a Salesforce Administrator do to fulfill these requirements? Choose 2 answers.
a)
A. Set up a workflow rule that changes the ownership of unresolved platinum priority cases to managers if the case is unresolved 3 hours after being created
b)
B. Include an action to an escalation rule that changes the case priority field to platinum if an installation case is unresolved 3 hours after being created
c)
C. Set up a case assignment rule that includes automatically assigning installation cases to a level 3 support rep
d)
D. Add an action to an escalation rule that sends a notification to the manager about unresolved platinum priority cases 3 hours after case creation
33.
Acme Corporation is making the switch to Lightning Experienc The administrator is tasked with creating different pages to fulfill business requirements. What pages are available to create with the Lightning App Builder? Choose 3 answers.
a)
Home Page
b)
List Page
c)
App Page
d)
Record Page
e)
Default Landing Page
34.
An organization has recently enabled multiple currencies. What will the users’ experience be when they create a new opportunity record? Choose 1 answer.
a)
Users will be able to create opportunities in any currency
b)
Users will be able to create opportunities in any active currency
c)
Users can only create opportunities in the corporate currency
d)
Users can create opportunities in the corporate currency or the user's default currency
e)
Users will be able to create opportunities only in the user's default currency.
35.
As part of the launch of Salesforce for the organization, the VP of Corporate Communications of Orbitflux Solutions has given the administrator the company branding guide and files to incorporate into the user interfac What should the administrator do to accommodate this request? Choose 1 answer.
a)
A request must be sent to Salesforce to have custom logos and colors changed for the organization
b)
An administrator can go to Themes and Branding in the User Interface settings to create a new theme
c)
An administrator can upload a new logo but the color can only be in Salesforce Lightning Blue
d)
Themes and colors can not be changed in Lightning Experience
36.
An administrator is told that the sales rep profile should no longer have access to a tab available in an app. Which tab setting should the administrator use? Choose 1 answer.
a)
Default Off
b)
Tab Hidden
c)
Default On
d)
None of the tab settings can meet this requirement
37.
Global Shipping does business in a number of different countries but wants to report in a single currency. The administrator is considering enabling multi-currency. What additional steps must be taken after multi-currency is enabled? Choose 3 answer.
a)
Set the corporate currency
b)
Define the list of currencies and make them active
c)
Set the exchange rates for the currencies
d)
Set the validity dates for the exchange rates
38.
ABC Company is expecting to have a very large volume of contract records with attachments. What should an administrator advise regarding storage requirements? Choose 1 answer.
a)
Both data and file storage will be used when storing contract records with attachments
b)
Only data storage will be used when storing contracts with attachments
c)
Only file storage will be used when storing contracts with attachments
d)
Salesforce does not place limits on either file or data storage
39.
A project manager is leading a team project and would like to share project information and files only with the project team members. What Salesforce feature can support this requirement? Choose 1 answer.
a)
A. Create a public Chatter group and only invite the project team members
b)
B. Create a public Chatter group, add the project team members, and then change the group access level to private
c)
C. Create a private project workspace and add the project team members
d)
D. Create a private Chatter group and add the project team members to the group
40.
A user, who has uploaded and shared many files in the org, asks the administrator about the details of “freeze sharing” of a file. How should the administrator answer the user? Choose 1 answer.
a)
A. Only file owners can freeze sharing of any content or file in Salesforce
b)
B. Only administrators can share frozen files if they have Collaborator access to the file
c)
C. New shares are prevented, but existing shares remain unaffected
d)
D. It is only possible to freeze sharing from Salesforce CRM Content
41.
What is true regarding using Salesforce IDs to update data using Data Loader? Choose 1 answer.
a)
A. The Salesforce ID of the record as displayed in the user interface must be used
b)
B. Either the 15 or 18 character Salesforce ID can be used
c)
C. The 18 character Salesforce ID must be used
d)
D. The 15 character Salesforce ID must be used
42.
Which of the following is true regarding Data Loader? Choose 2 answers.
a)
A. Data Loader Command Line Interface (CLI) is only available for Windows
b)
B. Data Loader runs on both Windows and Mac operating systems
c)
C. Data Loader is only available for Mac
d)
D. Data Loader is only available for Windows
43.
An administrator created a validation rule to ensure that users do not change the Close Date of an opportunity to a day in the past. What happens when a user tries to save an opportunity that has a Close Date with a value from last month? Choose 2 answers.
a)
A. The user receives an email with the reason the validation rule failed.
b)
B. The validation failure is logged on the field history tracking related list.
c)
C. The error message defined in the validation rule displays on the record.
d)
D. The record will not save.
44.
What record attribute is required to update a record using Data Loader? Choose 1 answer.
a)
A. Record Name
b)
B. Record Type
c)
C. Record ID
d)
D. Created By Id
45.
Orbit Solutions reached their Salesforce data storage limit and is looking to free up some space in order not to buy additional storage in the meantime. The administrator would like to archive old inactive Contact records to make space to add new contacts. What is the most efficient way to achieve this? Choose 1 answer.
a)
A. Use Data Loader or create a report to export the data and then use Data Loader to delete the data
b)
B. Create a Contact Report, export the data and then manually delete the records.
c)
C. Use the Data Import Wizard to export and delete the data in one step
d)
D. Use a Third Party Tool such as Informatica Cloud
46.
You are using the Data Import Wizard to import contacts. You have chosen to match by email to prevent duplicates, but if there is data in your file that matches an existing record, you would like to update the existing record in Salesforce. What action will you choose? Choose 1 answer.
a)
A. Update existing records and insert new records
b)
B. Update existing records and do not insert any new records
c)
C. Do not insert new records and do not update existing records
d)
D. Do not update existing records and only insert new records
47.
How can you change a bar chart displayed in a dashboard to a funnel chart? Choose 1 answer.
a)
A. Go to the source report and change the chart type to Funnel
b)
B. Go to Dashboards and change the chart type in the dashboard component from bar to funnel
c)
C. Create a new report with a funnel chart
d)
D. Create a new Dashboard with a funnel chart and delete the existing dashboard
48.
What do you need to be aware of when scheduling a report to be sent via email? Choose 3 answers.
a)
A. Recipients of the report must be Salesforce users
b)
B. Data in the report may not be the same as the data the user receiving has visibility to
c)
C. Reports can be scheduled to be sent daily, weekly or monthly
d)
D. Only standard reports can be scheduled
49.
A Sales Manager requested Lisa Shaw, the Salesforce Administrator, to create a Dashboard comparing the total sales target to the individual sales target and have it displayed on every Sales Rep’s home page. He insisted that each Sales Rep should be able to see data specific to the access that each individual Sales Rep has; however the Sales Manager should see data of all Sales Representatives. While creating the Dashboard what running user setting should Lisa select? Choose 1 answer.
a)
A. Run as the report user.
b)
B. Run as the logged-in user.
c)
C. Run as an administrator user.
d)
D. Run as a specified user.
50.
What is true regarding dashboard components? Choose 2 answers.
a)
A. In Lightning Experience, the smallest possible component that can be added in a dashboard is 1 row by 1 column
b)
B. The data source of a component is always a report
c)
C. A dashboard component is a visual representation of data in a report
d)
D. There are only 4 dashboard component types: Chart, Gauge, Metric and Table
e)
E. When clicking on a report, users are always navigated to the source report
51.
You need to get a listing of all accounts in csv format. What options do you have? Choose 3 answers.
a)
A. Export account data using data loader
b)
B. Run an account report and use the printable view button
c)
C. Run an account report and use the Export Details button
d)
D. Use the data export function
52.
The Sales Manager of Blue Sky Widgets would like to get a report of opportunities grouped by Sales stage. What kind of report would meet this requirement? Choose 1 answer.
a)
A. Matrix
b)
B. Tabular
c)
C. Two Column
d)
D. Summary
53.
Sales Management would like a notification when opportunities with a high dollar value reach 60% probability and also at 80% probability. How can a system administrator accomplish this? Choose 1 answer.
a)
A. Validation Rules
b)
B. Big Deal Alerts
c)
C. Workflow Rules
d)
D. Email Alerts
54.
An administrator has written an approval process for the finance director to approve expense reports. Which of the following are final approval actions the administrator can choose? Choose 3 answers.
a)
A. Task
b)
B. Email alert
c)
C. Record Creation
d)
D. Call Apex
e)
E. Field Update
55.
The sales manager needs to be notified when large opportunities are nearing the Closed Won stage. What can an administrator create or use to fulfill this requirement? Choose 2 answers.
a)
A. Create a process in Process Builder to send a notification
b)
B. Create a workflow rule and an email alert
c)
C. Create a workflow rule, email template, and email alert
d)
D. Use the opportunity escalation rule
56.
An administrator has written an approval process for the finance director to approve expense reports. Which of the following are final approval actions the administrator can choose? Choose 3 answers.
a)
A. Email alert
b)
B. Task
c)
C. Field Update
d)
D. Record Creation
e)
E. Call Apex
57.
A Sales manager would like to have an email alert sent to all the sales team members every time an opportunity with an amount greater than $75,000 is updated by a sales representative. The administrator is creating a workflow rule to meet the requirement. What should be the evaluation criteria of the workflow rule? Choose 1 answer.
a)
A. Every time a record is edited
b)
B. When a record is created
c)
C. When a record is created, and every time it's edited
d)
D. When a record is created, and any time it’s edited to subsequently meet criteria
58.
What would you do to enable sales reps to change price book on an opportunity on the go? Choose 1 answer.
a)
A. Create a mobile ready VisualForce page for opportunity
b)
B. Expose the Price Books tab in the Salesforce App
c)
C. Create a quick action to Update Opportunity
d)
D. This is not possible in the Salesforce App
59.
The Sales Director of Cosmic Solutions would like to increase the productivity of sales representatives by synchronizing items between Salesforce and Outlook. Which data can be synchronized using Lightning Sync with Salesforce Outlook Integration? Choose 2 answers.
a)
A. Events
b)
B. Contacts
c)
C. Opportunities
d)
D. Accounts
60.
A connection from Salesforce to an existing cloud application is required. What should an administrator first do when evaluating the level of effort? Choose 1 answer.
a)
A. Create a WSDL based on the API provided by the application vendor
b)
B. Estimate the level of effort to design an application in Apex
c)
C. Create a new object for the application in Salesforce
d)
D. Search for a connector or app for the application on the AppExchange
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