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Worksheets

Part 1

Total questions: 25

Worksheet time: 13mins

Name
Class
Date
1.

Geri asked a salesperson about some features of the Samsung Android cellular telephone. Since the salesperson was not aware of the features, what should he do?

a)

Tell the customer to contact the manufacturer.

b)

Explain he/she is new and doesn't know.

c)

Try to serve the customer as best that he/she can.

d)

Ask an available, experienced employee.

2.

A business is behaving unethically if its product label contains

a)

nutritional values

b)

recyclable materials

c)

mandatory requirements

d)

misleading information

3.

Some governments regulate promotional activities in their countries to protect consumers from

a)

unnecessary media exposure

b)

inconsistent selling strategies

c)

deceptive advertising

d)

unlimited liability

4.

Manny has a new idea for a new cleanser that would decrease the time in cleaning floors. He thinks this product would be better than any cleanser currently on the market. Which of the four Ps should these investors consider first?

a)

Product

b)

Price

c)

Promotion

d)

Placement

5.

What is an example of publicity?

a)

Company news release

b)

Direct Mail

c)

Billboard

d)

Company television commercial

6.

Which of the following makes it possible for a business driver to determine their exact location and obtain accurate directions to destinations?

a)

Video frequency technology

b)

Global positioning system

c)

CB radio system

d)

Image scanning technology

7.

What is an example of marketing information that a business could gather by surveying its customers?

a)

Planned product improvements

b)

The companys current market share

c)

Location of the companys market

d)

Financial status of competitors

8.

Why is the quality level of a product an important product an important product/service management decision?

a)

It identifies a products brand

b)

It reflects the image of the business

c)

It protects the consumers

d)

It refers to the way the product works

9.

Banner and pop-up ads impact the way audiences receive promotional information. These types of messages exist because of the following technological development.

a)

HTMT

b)

Euronet

c)

URL

d)

Internet

10.

What is at the center of all marketing activities?

a)

Math

b)

Technological know-how

c)

Purchasing

d)

Communication

11.

Which of the following is technology tool that allows a business to observe a customers Internet activities?

a)

Spam

b)

Hyperlink

c)

Cookie

d)

Host

12.

How does technology help businesses when it enables them to obtain and analyze vast amounts of information that impact the pricing function?

a)

By generally profit- and - loss statements

b)

By deciding how much to spend on advertising

c)

By calculating the cost of hiring more employees

d)

By determining the best time to adjust prices

13.

What type of marketing data can a business obtain by reviewing its inventory reports and customers invoices?

a)

Product Quality

b)

Customers credit limits

c)

Customers product preferences

d)

Actual market share

14.

Using selling to satisfy customers needs or desires should ensure that the salesperson and the business will both benefit over time from

a)

quick profits

b)

increased returns

c)

added utility

d)

repeat business

15.

What type of duties do customer- service professionals often perform?

a)

Preparing ads

b)

Paying invoices

c)

Handling complaints

d)

Receiving shipments

16.

Josh wants to know more about the benefits of his new iPad. What about the iPad does he want to know?

a)

What is the warranty?

b)

What is it?

c)

What is the price?

d)

What is in it for me?

17.

When products are graded by by nongovernmental agencies, the grading is

a)

voluntary

b)

mandatory

c)

periodic

d)

occasional

18.

The reason for using certain communications channels, such as coupons, in sales promotion is to

a)

create long- term demand

b)

generate an immediate response

c)

persuade customers to remain loyal

d)

advertise a new product

19.

What does continuously monitoring internal marketing information enable business to do?

a)

Investigate competitors

b)

Identify problems

c)

Evaluate market share

d)

Analyze economic changes

20.

What form of promotion is generally emphasized for complex, technical products sold to industrial users?

a)

Personal selling

b)

Sales promotion

c)

Publicity

d)

Advertising

21.

The phase of the selling process that includes writing up the order is

a)

discovering needs

b)

prescribe solutions

c)

reaching closure

d)

establishing relationships

22.

Through sales, products are transferred to consumers who can then use them. This is an example of what role is selling?

a)

Increasing product variety

b)

Promotion competition

c)

Affecting employment

d)

Adding utility

23.

Which is an example of an implied warranty?

a)

A customer buys a toaster and assumes it will toast bread

b)

A jackes tag states that the fabric is pure wool

c)

A televisions label promises a full refund if the set doesn't work

d)

A salesperson tells a customer, his is the best quality you can buy

24.

What data- collection method can be used to obtain product information during the point- of- purchase process?

a)

Volume- tracking scanner

b)

Photographic scanner

c)

E- Mail survey

d)

Statistical survey

25.

A customer purchased dining room furniture that retails for $750.00 at 33% off. The sales tax rate is 5% and delivery is $25. What is the total cost of the purchase?

a)

$527.50

b)

$553.88

c)

$527.63

d)

$552.63