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WorksheetsPart 1
Total questions: 25
Worksheet time: 13mins
Geri asked a salesperson about some features of the Samsung Android cellular telephone. Since the salesperson was not aware of the features, what should he do?
Tell the customer to contact the manufacturer.
Explain he/she is new and doesn't know.
Try to serve the customer as best that he/she can.
Ask an available, experienced employee.
A business is behaving unethically if its product label contains
nutritional values
recyclable materials
mandatory requirements
misleading information
Some governments regulate promotional activities in their countries to protect consumers from
unnecessary media exposure
inconsistent selling strategies
deceptive advertising
unlimited liability
Manny has a new idea for a new cleanser that would decrease the time in cleaning floors. He thinks this product would be better than any cleanser currently on the market. Which of the four Ps should these investors consider first?
Product
Price
Promotion
Placement
What is an example of publicity?
Company news release
Direct Mail
Billboard
Company television commercial
Which of the following makes it possible for a business driver to determine their exact location and obtain accurate directions to destinations?
Video frequency technology
Global positioning system
CB radio system
Image scanning technology
What is an example of marketing information that a business could gather by surveying its customers?
Planned product improvements
The companys current market share
Location of the companys market
Financial status of competitors
Why is the quality level of a product an important product an important product/service management decision?
It identifies a products brand
It reflects the image of the business
It protects the consumers
It refers to the way the product works
Banner and pop-up ads impact the way audiences receive promotional information. These types of messages exist because of the following technological development.
HTMT
Euronet
URL
Internet
What is at the center of all marketing activities?
Math
Technological know-how
Purchasing
Communication
Which of the following is technology tool that allows a business to observe a customers Internet activities?
Spam
Hyperlink
Cookie
Host
How does technology help businesses when it enables them to obtain and analyze vast amounts of information that impact the pricing function?
By generally profit- and - loss statements
By deciding how much to spend on advertising
By calculating the cost of hiring more employees
By determining the best time to adjust prices
What type of marketing data can a business obtain by reviewing its inventory reports and customers invoices?
Product Quality
Customers credit limits
Customers product preferences
Actual market share
Using selling to satisfy customers needs or desires should ensure that the salesperson and the business will both benefit over time from
quick profits
increased returns
added utility
repeat business
What type of duties do customer- service professionals often perform?
Preparing ads
Paying invoices
Handling complaints
Receiving shipments
Josh wants to know more about the benefits of his new iPad. What about the iPad does he want to know?
What is the warranty?
What is it?
What is the price?
What is in it for me?
When products are graded by by nongovernmental agencies, the grading is
voluntary
mandatory
periodic
occasional
The reason for using certain communications channels, such as coupons, in sales promotion is to
create long- term demand
generate an immediate response
persuade customers to remain loyal
advertise a new product
What does continuously monitoring internal marketing information enable business to do?
Investigate competitors
Identify problems
Evaluate market share
Analyze economic changes
What form of promotion is generally emphasized for complex, technical products sold to industrial users?
Personal selling
Sales promotion
Publicity
Advertising
The phase of the selling process that includes writing up the order is
discovering needs
prescribe solutions
reaching closure
establishing relationships
Through sales, products are transferred to consumers who can then use them. This is an example of what role is selling?
Increasing product variety
Promotion competition
Affecting employment
Adding utility
Which is an example of an implied warranty?
A customer buys a toaster and assumes it will toast bread
A jackes tag states that the fabric is pure wool
A televisions label promises a full refund if the set doesn't work
A salesperson tells a customer, his is the best quality you can buy
What data- collection method can be used to obtain product information during the point- of- purchase process?
Volume- tracking scanner
Photographic scanner
E- Mail survey
Statistical survey
A customer purchased dining room furniture that retails for $750.00 at 33% off. The sales tax rate is 5% and delivery is $25. What is the total cost of the purchase?
$527.50
$553.88
$527.63
$552.63
