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WorksheetsUnit 2 Working in business
Total questions: 36
Worksheet time: 18mins
A protocol is
a person with an interest in a business
a rule that must be followed
when passing a message from one level to the next
none of the above
Chain of command is
when a message is passes through a business
a rule or procedure that a business must follow
an organisation's hierarchy of reporting relationships.
the procedures middle managers will follow
2 Reasons for authorising payments are:
So sensitive data can be obtained by the general public
To avoid fraud
provide more work for management
to minimise errors
Which 3 of the below are methods to maintain confidentiality in a business
Dispose of information properly
Leave computers unlocked
Employees sign a non disclosure agreement
Restrict information access at certain levels
Which payment method is used to "buy now pay later"
Debit Card
Credit Card
Cheque
Electronic transfer
Which of these contains a list of items to be discussed in a meeting?
Agenda
Remittance Advice
Credit Note
Letter
This is a proof of payment..
Delivery Note
Receipt
Good Received Note
Agenda
A business has sold £200 items more than they had budgeted for. This is an example of
An Adverse variance
A favourable variance
Budgetary Control
Making a Loss
This document is sent to show payment has been made for an order
Receipt
Delivery Note
Credit Note
Remittance Advice
Which 3 of the below are an example of a fixed cost?
Rent
Stock
Insurance
Gas
Dave has fixed costs of £100. He has generated £500 of revenue and spent £40 on materials to make his product. What is his total profit?
£400
£360
£640
£460
What is meant by the term "cod"?
Call of Duty
Cash On Delivery
Closing order document
Cash or Debit
What is defined as a record of what has been discussed and agreed in meeting?
Minutes
Agenda
Notes
Any Other Business
Which two are internal sources to explain how a business prioritises tasks?
Changes in the economy
Business Objectives
Supplier demands
Number of employees in the business
Which two are external sources to explain how a business prioritises tasks?
Supplier Demands
Interest rates
Laptops available in the business
Meeting rooms available
Presenting data in a pie chart is an example of
Numerical Data
Graphical Data
Tabular Data
None of the above
When writing a letter, if the recipient's name is included you should close the letter with
"Yours sincerely"
"Yours faithfully"
"Regards"
When writing a letter, if "Dear Madam" is used at the start, the letter should finish with
Yours Sincerely
Yours faithfully
Regards
This describes the essential and desirable skills needed for a job
Job description
Person specification
Job advert
Application form
When declining a request, a person should use the following tone of voice:
Courteous and regretful
Firm
Enthusiastic and arrogant
Quiet and disheartening
These are used to provide contact details for a business and the design of them can affect a business image
Data collection sheet
Press release
Survey
Business cards
A delivery truck has overturned and is blocking an entrance to the store. Is this incident a high, low or medium priority?
High
Low
Medium
Craig has a responsibility to pay all the debts of the business if it goes bankrupt. This is an example of:
Limited Liability
Unlimited Liability
A partnership
A limited company
Describe two different ways a business can improve their profit?
Increase their fixed costs
Increase their selling price
Find a cheaper supplier
Sell their goods for a lower price
What would you complete in order to ask for 30 copies of a business costs worksheet?
A stock requisition form
A reprographics requisition form
An IT requisition form
A petty cash voucher
What 3 things would be found on an invoice?
Invoice number
Customer name
Total amount of money spent throughout the year
Customer address
To lower your break even point you would need to
Increase your selling price
Increase what you spend on rent
Increase what you spend on materials
None of the above
Which of the below is unacceptable behaviour in a business?
Being punctual
Not ringing in to explain an absence
Abiding by the dress code
Dealing with customers in a mannerly way
Giving all applicants a fair chance of employment is an example of
Data Protection Act
Equal Pay Act
Equal Opportunities Act
Health and Safety Act
Which of the following factors need to be considered when choosing the correct venue
Availability
Location
Resources
All of the above
Why might a train be a preferred method of transport to driving to a meeting? 2 reasons..
Can use a lap top on the train to prepare
No parking charges
Can choose your own travel route
Can stop for lunch en route.
The Consumer Protection Act is designed to provide
equal opportunities for all staff and customers
protect customers and their rights
ensure no data is shared with the wrong people
None of the above
Which of the following is an example of a business not being ethical?
Selling products without testing if they are harmful
Employing staff who are underage
Offering contracts to all staff
Having a Christmas party for all staff
A customer has been overcharged by £50. The business will have to provide them with a :
Goods received note
Credit note
New Invoice
Purchase Order form
What is one disadvantage of being a sole trader?
Keep all the profit
Increased workload
Sole decision maker
Lots of holidays
How do you calculate Profit?
Total revenue + Costs
Total revenue- Costs
Selling price x units sold
Revenue * Selling price
