A Molex connector supplies +3.3V, +5V, and -12V voltages.

A missing standoff could create what potential problem?

What should you do if the system continually reboots and you can't read the error message produced on a blue screen?

If you see an error message that reads "Processor thermal trip error", what is the likely problem?

What is an auto-switching AC adapter?

You decide to add three new hard drives to your computer so that you can increase the amount of storage on it. When you install the hard drives, you find enough SATA connections on the motherboard, but it is short one SATA power connector. What is the easiest way to add a SATA power connector to the system?

Sara works in the IT department for a large retail store. She has been testing a theory about why an error message keeps popping up on a coworker’s computer when he tries to start Windows. She has hit a wall and doesn’t know where to look next. Sara feels very frustrated with the problem. What should Sara do to help work out the solution?

While you are working on your computer, it shuts down unexpectedly, and you detect a burning smell. When you remove the case cover, you notice a distended capacitor. What can you do to fix this problem?

If you suspect your system is overheating, how can you determine the CPU temperature?

Which of the following protects your computer from brownouts or sags?

Your computer system loses power while you are working on a project for a very important client. When the computer restarts, you hear continuous beeps coming from your computer, and the monitor is showing no signal. What do the beeps mean?

Kiera is building a new computer and wants to make sure she has an adequate power supply for all the new equipment she is purchasing. She will be installing three HDDs, with each using 25 watts. The processor she is using will need 125 watts. The motherboard will use 80 watts. RAM will require 3 watts for each of the four DDR3 DIMM modules. Her video card will need 400 watts to run at the maximum level. She wants to keep the cost as low as possible for the power supply. Which power supply would you recommend?

What component of a motherboard is not considered to be a field replaceable unit?

When testing your theory, you discover that you are wrong. What is your next step in the troubleshooting process?

What is the voltage that a P1 connector on a power supply provides?

What is an indication that an inadequate power supply is the source of an intermittent problem?

What does a single beep or no beep imply during the startup of a computer?

When Amy turns on her computer, she notices a burning smell. Smoke comes out of the case, and Amy immediately turns off her computer. What might be causing Amy’s computer to emit smoke and a burning smell?

When you turn on your computer for the day, you notice lights and fans but no beeps and no video. The Num Lock light does not come on. What might be the problem with your computer? (Select three.)

Which of the following is NOT a solution to an overheating problem?

A component made of metal that is designed to draw heat away from a processor into the fins

The video on your laptop needs to be updated. You have researched online, and according to the manufacturer, you can install a new video card in your laptop. What is the most likely slot connection you will use to install a new video card in your laptop?

DDR memory is faster than GDDR memory since it is used by the CPU.

A KVM switch allows you to use one monitor, mouse, and keyboard for multiple computers.

If a user on a laptop complains that they are unable to sign into Windows even though they are certain they are entering the correct password, what should you have them do?

Patrick wants you to repair his laptop LCD screen. Patrick insists that it was not his fault, but sometime during the night, the laptop fell off his desk, and now the screen is broken. During disassembly of his laptop, you see a mini-PCIe card with a black cable and a white cable connected that appear to go into the screen bezel. What is the function of the two wires?

David has a laptop that is having a problem with the video system. You believe the problem might be the backlight. During your research, you discover that the laptop does not have a backlight. What type of screen is on David’s new laptop?

Bayley wants to connect a new external hard drive to his Windows PC. He wants the fastest connection type available because he plans to edit video directly to and from the external hard drive. Which connection type should Bayley use to get the fastest connection possible?

Eric has asked you to help him build a new gaming computer so that he can play the newest games available. He also wants the computer to be VR-compatible. He has already purchased a high definition sound card, a new multi-core processor, an SSD hard drive, and 16GB of RAM. What is missing from Eric’s game design build?

What type of backlighting receives DC power directly from a motherboard and doesn't use an inverter?

Terry is having a problem with his computer screen. He said the screen looks distorted. When you go to check his monitor, you notice that the icons on the desktop appear to be tall and skinny. What is the common cause of this problem?

Which type of video port provides a digital-only signal?

Which statement regarding the Firewire standard is accurate?

Involving both software and hardware, what technology is meant to protect digital content and prevent piracy?

Terry is having a problem with his computer screen. He said the screen looks distorted. When you go to check his monitor, you notice that the icons on the desktop appear to be tall and skinny. What is the common cause of this problem?

Today when Dylan turned on his computer, he noticed that the monitor was very dim. He could still see the desktop icon and text. He turned the brightness all the way up, but that did not correct the issue. Dylan also checked to make sure the Power Options brightness was not turned down, causing the screen to go dim. He connected a different monitor, and the screen was fine. What caused the screen to be very dim?

Sarah needs to connect to an interface port on an enterprise switch. Her laptop does not have the correct port. When she mentions this to her boss, he tells her that they have several older laptops in a closet and one of them should have a RS-232 connector for the enterprise switch. What does the connector that Sarah needs look like?

an outdated wireless technology used to connect personal devices, has been replaced by Bluetooth

used to display information about hardware and diagnose problems

uses a thin LED layer or film between two grids of electrodes

Nick is working on a new graphic for one of his company’s clients and is having an issue with the color on his screen. The client wants the graphic to include a very bright red color, but Nick can’t seem to find the right color on his screen. He seems to have the color perfect on the screen, but when he tries to print the graphic, the color seems to fade. He has checked the printer, and it works fine. What will help Nick see on the screen the color that he is printing?

A setting called airplane mode lowers the output power of the Wi-Fi and Bluetooth antennas allowing these networks to function, but at a reduced range.

The iOS operating system utilizes a closed-source, or vendor specific / commercial license.

What component on a smart phone requires pairing with another device?

A SIM card is used for which of the following?

Spencer would like to purchase a wearable device that allows him to make phone calls and send text messages.

Which type of wearable device should Spencer purchase?

What does jailbreaking do?

Benjamin recently issued new mobile phones to the marketing team at his company. Each phone can transmit encrypted information for payments made at a retail checkout counter. The technology also allows the marketing team to share data quickly. What technology is set up on the marketing team’s phones?

Angela recently purchased a new Android smartphone. While purchasing the phone, Angela was told that she would need to set up a new email account for the phone.

Which commercial email provider should Angela use for her new Android phone?

Henry must choose which type of smart speaker to use in his home. He asked you to help him decide which one will best suit his needs. He wants it to be connected to his Google account. Which smart speaker would you recommend?

Your company wants to use an IoT device but wants to make sure it does not interfere with other RF devices that use the 2.4 GHz RF band. The company also wants the device to be at least 50 meters away from the base station. What type of device should the company purchase?

Jordan likes to use his smartphone in his car. He uses it as a navigation device and connects it via Bluetooth to listen to music. He has purchased accessories that allow him to see his smartphone while he is driving. On a very cold day, and after driving for several minutes, Jordan receives a warning from his smartphone that it is overheating and needs to shut down. When he touches his smartphone, it is hot. What might cause Jordan’s smartphone to overheat?

Applications on the Android OS are mostly written in what programming language?

What identifies a SIM card if the card is used?

A manager in your company wants to standardize all mobile device applications across different operating systems. Some users have Android mobile devices, some users have iOS devices, and some users have Windows Mobile devices. How can you best answer the manager in regard to his request?

A smartphone user entered an incorrect passcode on his phone several times in a row, which locked the device. Which of the following steps should the user take first?

A mobile device you are troubleshooting is experiencing a sharp decrease in performance after an hour of operation. The user powers the device off each evening, and when it is powered on, performance returns to normal. After an hour of operation, performance degrades. Which of the following is the best action to take to resolve this issue?

The back cover of a mobile device is warmer than usual, and the battery seems to lose its charge much quicker than normal. The user has scanned for malware, closed unused apps, and decreased the brightness level of the screen, but the symptoms persist. Which of the following is the most likely cause for this behavior?

What unique number is used to identify each mobile phone or tablet device worldwide?

Your mobile device has gone over its subscribed data limit the past two months. During this time, you have noticed that the device runs hotter than normal and data speeds seem slower than usual. Which of the following should you consider as a cause for these issues?

Which of the following is best practice to minimize the chance of infecting your mobile device with malware?

Your company wants to purchase a device that will allow it to give customers a 3D tour of its facility. What kind of device would you recommend for this type of 3D tour?

Jackson is setting up an IoT thermostat in his home. He has set up the IoT controller on his phone to control the device.

What else does Jackson need in order for the thermostat to be considered an IoT? (Select two)

Frank is traveling for work and has discovered that he forgot an important file. The good news is the file is in cloud storage. Unfortunately, Frank’s laptop cannot connect to the airport’s Wi-Fi. How can Frank download this important file? (Select all that apply.) Select Two

VMs running under a Type 1 hypervisor are isolated from each other.

Laser printers automatically calibrate themselves periodically.

If loose toner comes out with your printout, the fuser is not reaching the proper temperature and professional service is required.

A company needs a way to convert 10 years of shipping records currently on paper into files that can be saved to its private cloud storage. Which of the following will be the best choice to accomplish this goal with the least amount of employee effort?

During the charging process of a laser printer, the drum is conditioned by a roller that places an electrical charge of what voltage onto the surface of the drum?

What part of a printer pushes forward a sheet of paper from the paper tray?

A new printer has been added in your office and connected to a WAP for use by all users in the company. Which of the following best describes the method of connectivity for the new printer?

Which of the following is a centrally hosted and managed desktop environment with the capability of spanning multiple offices across various countries in which each user’s desktop instance is dynamically provisioned?

What term describes a dedicated device or computer that can control several printers connected to a network?

A printer that is able to print on both sides of the paper is known as what type of printer?

What is a hypervisor?

Which of the following technologies can provide an application to remote users without the need to install the application on the users’ systems?

Which of the following terms describes the software layer that is responsible for creating and running a VM on a host?

Which of the following creates an environment that behaves in a hardware-like manner to run software meant for other hardware?

A laser printer is displaying a message indicating a maintenance kit is due for replacement. Now that you have replaced it, what should be the next thing you do?

What type of printer is slower than a laser printer, and also tends to smudge on inexpensive paper?

How much drive space should be available for each virtual machine on a system?

What is the main advantage of using a thick client?

Which of the following can provide a user with a cloud-based application that is integrated with a cloud-based virtual storage service and can be accessed through a web browser?

A technician has connected a USB printer to a workstation and shared the printer on the local workstation for other users on the network to utilize. The technician successfully printed a test print from the printer’s console and the workstation that the printer is physically connected to. After leaving the customer’s site, the technician received a call from the customer stating no one other than the local user can print to the printer. Each time they attempt to print, they receive an “Access Denied” message. Which of the following is the most likely reason the other users cannot print?

What statement regarding Type 1 hypervisors is accurate?

What type of virtualization should you deploy to provide a Virtual Desktop Infrastructure?

A help desk technician needs to run virtual machines on her laptop computer for several upcoming training sessions. Which of the following must be completed before she can use virtualization on her laptop?

You are tasked with configuring a wireless SOHO router for a customer. Which of the following settings will be the most secure with the least effort and cost to the customer?

A remote worker wants to connect his computer to his corporation’s private trusted network over the Internet. Which of the following will need to be configured?

A group of wireless devices are using each other as relays to share a network connection across a large area. Which of the following network categories is being used?

A corporate user is attempting to connect to the company’s Windows domain server on the local network with her new laptop through a wired connection. Which of the following is required for the user to successfully sign in to the Windows domain?

A client contacted you to request your help in researching and supplying the hardware necessary to implement a SOHO solution at his new home-based business. Which of the following SOHO router features will simplify IP address configuration on the private network for both wired and wireless clients?

A small group of travelers is meeting inside an ancient building, and the travelers need access to the Internet using their mobile devices. However, the group is in an area where Wi-Fi Internet is not available and cellular coverage is intermittent. One of the travelers has an unlimited cellular data plan and a strong consistent signal. Which of the following methods would most likely be implemented to provide Internet service to the group?

Jacob wants to set up extra security on his wireless network; he currently uses WPA2. He wants to allow only his devices to connect to the network and reject devices that he does not own. What extra wireless security should Jacob employ in on his wireless router?

What command will display a list of active and inactive network interfaces on Unix, Linux, and Mac OS X?

What command manages user accounts on the local system in Windows?

What is the unit of information called when a network adapter adds the source and destination MAC address to the segment of data before it is transmitted on the network?

What network type covers a large campus or city?

The solution for securing private data traveling over a public network, such as the Internet, is the use of what type of network?

What protocol makes a connection, checks whether the data is received, and resends it if it is not?

What command can be used to display IP addresses assigned to all network connections on a system?