What is the term for an individual who is responsible for developing and implementing plans to take advantage of the sales and marketing opportunities available through the Internet?

You have created your own blog site and have posted and received numerous entries. You have noticed that blog entries:

Samantha is a senior in high school applying to colleges. She decides to document her experiences online so future high school seniors can learn from her experience. The best method Samantha could use to document her experiences is:

Which of the following is an example of ethical Internet behavior?

Which of the following behaviors is considered to have the most personal risk associated with it when using social media?

You and other parents are attending Back To School Night at your son's school. During his presentation about this year's curriculum and goals, your son's teacher talks about the dangers of the Internet. Which of the following should he include in his recommendations to the parents?

Unified communications (UC) is a business trend that seeks to:

Which protocol is used to send Web pages from a Web server to a Web browser?

Which protocol is used to transfer web pages from a web server to a web client and is the assumed protocol when a URL is entered? (same question as above, just asked in a different way.)

Your company offers software applications for various topics. When a customer purchases a desired app from your online store, she is directed to a page where she can download the application directly. When the customer begins downloading the app, the standard protocol that is most likely transferring the application is:

Which protocol is often used to publish Web pages to a Web server? or Abby has just completed her first web site. She needs to publish the web pages to a web server. Which protocol enables Abby to publish the pages to the server?

Which protocol is the data transmission standard for the Internet, responsible for sending information from one computer to another using uniquely identifying addresses?

How is IPv6 able to offer more Internet addresses than IPv4?

IPv4 addresses use a 32-bit address format that is divided into four sets of numbers. What is the term for this address?

Which Internet resource is used to resolve IP addresses into easily recognizable text-based names?

Which Internet resource is used to resolve domain names to IP addresses?

When Web users enter the URL www.CIWcertified.com in their browser address bar, they can access the official CIW Web site at the IP address 72.44.192.233. Which technology enables users to do this, instead of having to remember and enter the IP address?

Tim is listening to music from an online music provider (such as Pandora). He creates a list of his music preferences, and the music service uses his list to suggest additional songs that Tim might like. This music service is an example of a cloud-computing application that uses collaborative filtering technology. What is the name of this type of technology?

Which social networking term describes the ability of a group to realize a greater degree of success in solving problems by solving them collaboratively compared with solving them individually?

What is a node?

Which term is used to describe a computer that is connected to a central server with which it can communicate and from which it can request information?

Which U.S. government agency first funded the development of the Internet?

Which protocol is required for computers to communicate with each other over the Internet?

What is an Internet Service Provider (ISP)?

Which type of organization provides online services such as email and Internet for a fee?

Direct connections provide continuous access to the Internet. Many bandwidth options are associated with direct connections. Which technology can transmit data over a network connection at speeds up to 1.544 Mbps?

Which type of connection is typically used for wide area networks (WANs) and high-volume applications, such as high-volume web sites?

What is the unit of data used to transmit data across the network?

You want to learn more about CIW certifications and access a PDF document at http://www.ciwcertified.com/_resources/CIW_Roadmap.pdf. Which type of URL does this represent?

Which portion of the web address below indicates the name of the server on which the page resides? http://www.palmbeachschools.org/students/certfications

Which portion of the web address below indicates the domain name? http://www.palmbeachschools.org/students/certfications

You have registered for an e-learning course and are ready to begin. However, when you access the e-learning course page as directed, you find that you cannot log in because the authentication window will not launch. The most likely cause of this problem is that:

You use a proprietary Windows-based program to create designs and layouts for your freelance greeting card business. You want to share samples of your work on your Web site for potential new customers to review. You convert the file format of your designs so that customers can view accurate renderings of them, regardless of the local operating system, settings or browser each individual uses to view your site. Which file format should you use?

A database field can best be described as:

A database record can best be described as:

A database is a:

You are performing a keyword search with your browser. Which strategy should you use for the keywords you choose?

What is the purpose of the Boolean operator AND ?

Sadie receives a verbally abusive voicemail from an angry customer who want to complain about a product, followed by several text messages from the customer asking why no one has returned his call yet. Sadie is due at a mandatory meeting with the company's executive managers. Which of the following is her best course of action?

Todd replaced his mobile phone with an upgraded unit, and now must reconfigure many of the services. The instructions say that he can enter his e-mail address and the unit will configure the e-mail client for him. Todd has tried this several times, but it does not work. He calls the vendor's help desk. The technician says that because Todd is trying to sync his e-mail account with an enterprise mail server, he will need to configure the e-mail client manually. What information does Todd need to configure the e-mail client?

What does it mean to configure an e-mail client?

Suki just signed up with an Internet Service Provider (ISP), and now she is setting up Windows Live Mail as her e-mail client. As she configures this e-mail client, Suki must specify the names of which two servers?

Josh is expecting a very important file from a co-worker in a remote office to be sent to him through e-mail, but he has not received the file. He calls the co-worker, who informs him that she sent the file yesterday and will send it again immediately. Josh still does not receive the e-mail message, so he contacts Technical Support. They find the e-mail from the co-worker in the spam folder of Josh's e-mail client. It has an attachment named salesnumbers.exe. What is the most likely reason that the e-mail message was filtered out?

Kjell received an e-mail message on which several other individuals were copied. He wants to respond to this message in a way that will include everyone who was copied on the original message. Which steps should he take with this e-mail?

Troy is project manager for a development team. After a short meeting to introduce a new project, he is preparing an e-mail message for his team that will assign some initial tasks to be completed that day. He has a list of action items for the team members to review and confirm. Which is the preferred approach to communicate important action items in an e-mail message?

You want to send an e-mail message you received to another user who did not receive the original message. Which is the best way to do this?

Cleo's boyfriend sent her an e-mail message at work with details about a highly personal matter. The message was sent to Cleo's company e-mail address. Her boyfriend requested that she respond as soon as possible. Why should Cleo call her boyfriend to discuss the matter over the phone instead of responding in an e-mail message?

Mark's co-worker sent him a joke via e-mail. Mark thought the joke was quite funny, and he forwarded it to several other co-workers that he knows will be amused as well. Later that day, the Human Resources Manager calls Mark to her office to discuss a problem reported to her regarding the forwarded e-mail. Which problem has Mark most likely encountered by forwarding the e-mail message?

Which of the following can be considered an inappropriate use of e-mail communication in the workplace?

Employers can monitor their employees' e-mail messages sent to and from the company network because:

Your company has provided you with a desktop computer to use at work. You have configured your e-mail client on this work computer to include your personal e-mail account so that you can conveniently download messages and check your personal e-mail. Which of the following is true?

Non-repudiation is the security principle of providing proof that a transaction occurred between identified parties. Which of the following can you use to enforce non-repudiation in an electronic data transfer?

Which security principle entails providing proof that a transaction occurred between identified parties without dispute?

Which type of encryption involves encrypting data and allows a user to verify whether the data was changed after encryption but does not include decrypting?

What type of software gathers information and relays it to outside parties?

Adam is at his desk working on a confidential project for a new technology company. He gets called into a meeting with his boss and must leave his desk. What will provide a measure of security for his computer while he is away from his desk?

Bob opened an e-mail attachment and it launched a virus. The virus took control of his system, and now he is unable to run his anti-virus software. What should he do next?

You receive an unexpected e-mail with an attachment from a co-worker. You call the co-worker to ask if she sent you an e-mail message with an attachment. She recalls that she sent several e-mails with attachments earlier that day. Which of the following is your co-worker's best response to your question?

You suspect that an attacker has gained control of your computer system. What action should you take next?

Frankie works on the IT team at her company. She is looking for ways to reduce costs, so she suggests that the company uses P2P to facilitate sharing of information, instead of maintaining servers with FTP access. To protect its confidential data while benefiting from P2P, the company should:

Which of the following statements best describes open-source licenses?

Cheryl has several concepts for mobile apps for smartphones. A friend suggests that she develop her apps for an open-source operating system. Why might Cheryl want to focus her app development efforts on an open-source operating system?

Tina is the technology coordinator for a small multi-national corporation with offices in San Francisco, New York, Tokyo and Paris. She needs to coordinate a live and interactive meeting that will allow executives from each of the offices to meet virtually and share presentations. Which of the following is the best way for Tina to accomplish this?

Your company wants to simplify the customer support process for its distributors by enabling them to obtain company forms and reports online. You and your Web team are in charge of implementing this capability. Which Web-based system should you implement?

Wholesale Foods' company website allows area restaurants to view information regarding new items and inventory not available to the public. Which type of network is this an example of?

Wholesale Foods' company website allows area restaurants to view information regarding new items and inventory not available to the public. Which type of network is this an example of?

Susan is taking an online college seminar series in Art History. All classes will be delivered over the Web. Although there is no opportunity to ask questions, the live lectures and artwork presentations are engaging. Which Web-based meeting format was used?

James has just finished designing a Web site to support a charity organization's fund-raising efforts. He needs to meet with the board members to get their feedback and address some questions before he implements the final design. The board members are dispersed throughout the country and want to avoid spending charity funds on traveling to this meeting. Which of the following solutions would best support the charity and provide James with an opportunity to discuss the design with the group?

Your company is making changes to a certain product. You need to discuss these changes with the company's sales managers, who are located in various international locations. Which of the following methods is the most efficient and economical solution for you to discuss the required information with all the sales managers synchronously?

How does scope creep undermine the success of a project?

A critical first step in the initiating phase of a project is to conduct a needs analysis, which:

What are the three elements of the project triangle?

Project managers must balance three elements that compose the project triangle. You are a project manager who is halfway through a project when your customer contacts you to say that he has been authorized to provide additional funds for the project. How will this most likely affect other elements of the project?

Susan is a Network Engineer. She has submitted a proposal to update various hardware and software on the company’s network. Upper management has requested Susan submit a report addressing the proposals benefits relative to its cost, its risks, and business value. This type of report demonstrates: