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WorksheetsForms of business communication
Total questions: 61
Worksheet time: 31mins
Which of the following is not a key feature of Non-Verbal Communication?
It takes place at every level and in all age groups.
It depends heavily on the power of observation.
It has restrictions in terms of reach.
All of the above
People are more likely to make eye contact when
Listening
Speaking
Analyzing
Bored
Body posture is the __ of speaker's body while body gestures are _ .
Space occupied, limb positions
Position , limb movements
Position , expressions
The meaning attached to non-verbal messages is determined by
Religion
Language
Race
Culture
In non-verbal communication, people standing next to each other indicates
Relaxation
Cooperation
Hostility
Impatience
In non-verbal communication, shrugging indicates
Indifference
Impatience
Irreverence
Irrelevance
What determines how you are perceived by others?
Facial expressions
Body posture
Personal appearance
Personal space
In a social gathering, stillness might indicate
Self-possession
Aloofness
Hostility
Both B & C
A hunched body posture indicates _ while a lounging body posture indicates _.
Self respect, pessimism
Relaxation, optimism
Negativity, relaxation
Nervousness, hopefulness
Which of the following is not a body gesture?
Lounging
Shrugging
Pointing fingers
Tapping your feet
The unseen boundary of personal space becomes obvious when
You are meditating
You are minding your own business
Someone is insulting you
Someone tries to enter your bubble
The need for personal space changes depending on
Culture
Condition
The closeness of the relationship
All of the above
When is non-verbal communication preferred over Verbal communication?
When words and gestures do not match
When you are in the middle of a war
When verbal communication is misleading
None of the above
which of the following best describes an adjustment letter?
A summarized record of the proceedings of a meeting
A letter sent in response to a claim or complaint and includes the final outcome
Used to communicate messages related to day to day activities
Sent by a customer to an organization to order goods or services
A recommendation letter is also called
Report
Follow-up letter
Circular letter
Reference letter
Which of the following is not a feature of written communication?
Rigid
Less personal
Response comes after some lapse of time
Active transfer of information
Which of the following is a reason for using written communication?
Establishing a desired atmosphere
To maintain an audit trail
To communicate with a busy person at their convenience
Both B & C
The reader is the most important person in any written communication.
True
False
The most powerful non-verbal cue is
Facial expressions
Eye contact
Touch
Personal appearance
We learn better from
Words
Pictures
Charts
Words and pictures both
Verbal communication is
Written and oral communication
Written communication
Oral communication
Communication via Mechanical devices
Which of the following is not a feature of oral communication?
It is dependent on the receptivity and observation skills of the listener.
It carries more authority and is proof of a transaction.
It involves influencing others by use of spoken words.
None of the above
Person A applied for a management position at Marriott.
He was called for an interview. which form of communication will be used during the interview?
Verbal
Oral
Face to face
None of these
Which of the following is not a disadvantage of oral communication?
Long speeches during meetings waste time and are unproductive.
It requires attentive and receptive listeners else the message will be unheard and misunderstood.
It is very much appreciated as a legal record.
Both A & B
When do employees start regarding grapevine messages as more credible?
When employees trust the top management
When employees begin to mistrust each other
When the top management communicates timely information
When they sense uncertainty or threat in their business environment
Which of the following is a process in which at least two parties try to reach a desired outcome?
Stereotyping
Perception
Communication
Negotiation
All of the following are stages in the negotiation process except
Closure and agreement
Definition of ground rules
Clarification and justification
None of these
All of the following are features of a meeting except
It could either be formal or informal
Meetings are often face to face
All participants have their own objectives for attending the meeting
Meetings are purposeful discussions on a certain matter
Which of the following best describes problem solving meetings?
The purpose is to understand and assimilate the provided information
The purpose is to find a suggested solution and forward it for approval
The purpose is to find a solution and decide a course of action
Recommendations are made in informational meetings.
True
False
Which of the following is not a feature of hearing?
Biomechanical process
Conscious focus
Perception of a sound
All of these
Effective listening includes understanding
Spoken words
Body language
The use of language and voice
All of these
Adults spend an average of _ Percent of their time engaged in some sort of communication.
70
90
60
80
Out of the total time adults spend communicating, _% is spent Listening, _% is spent Speaking, _% Reading and _%Writing.
45, 30,16,9 respectively
30, 45, 16, 9 respectively
45, 30, 9, 26 respectively
35, 40, 9, 16 respectively
Which of the following is the most effective listening style?
Results-oriented
Information-oriented
People-oriented
A balanced combination of all three
Which of the following is not true about people-oriented listeners?
They are good at providing feedback
They have lots of patience
They focus on supporting the speaker
They like to build a full picture
Which type of listeners is best described by the statement ," They are focused on achieving their goals as quickly and efficiently as possible"?
Results-oriented
People-oriented
Information-oriented
_________ is a stage in negotiation in which each party offers its explanations for the fairness of its position.
Clarification and justification
Bargaining and problem solving
Definition of ground rules
What is needed to be an active listener?
Serious concentration and determination
Deliberate listening
Frequently reminding yourself to Truly hear, understand and interpret
All of the above
Encouraging others to talk at the start of a conversation is a principle of active listening
True
False
Which of the following is a type of non-verbal communication?
Facial expressions
Kinesics
Posture
All of the above
Which of the following describes
the 'key-word approach'?
Identifying links between the communicated information
Using the speaker's words to develop the conversation
Removing preconceptions
Both A & C
Listening with the objective to understand the soeaker's emotions, needs and wants IS
Active listening
Information oriented listening
Result oriented listening
Emphatic listening
Feedback can be interpreted as
Criticism
Compliments
Confrontation
All of the above
Which of the following is least likely promote negative listening?
Anger
Passivity
Denial
Affirmation
Which of the following contribute to a reduced attention span?
Increasing choice
Variety
Instant gratification
All of the above
Conflict is a positive force and is extremely necessary for effective performance. Which view of conflict is given by this statement?
Traditional
Human relations
Interventionist
Interactionist
Functional conflict is destructive and dysfunctional conflict is constructive.
True
False
If a person runs away from conflict instead of addressing it, it demonstrates
Compromise
Avoidance
Competition
Collaboration
Someone who treats conflict as an opportunity to arrive at a mutually beneficial solution is being
Accommodating
Compromising
Collaborating
Accommodation and avoidance are also called ____ and ____ respectively.
Withdrawing, smoothing
Smoothing, withdrawing
Withholding, Smoothing,
A win-win situation is arrived at by
Compromising
Collaborating
Avoiding
Competing
Accommodating
A self-sacrificing approach is seen in
Compromise
Accommodation
Collaboration
Competition
When both the parties let go
of something to achieve a mutually beneficial course of action, it is called
Compromise
Collaboration
Competition
Accommodation
Traits of good listener are
Identifies area of interest
Judges content and delivery errors
Both A & B
None of the above
When the parties are too angry to speak to each other, a ______ maybe all that is required.
Arbitrator
Conciliator
Mediator
Negotiator
In arbitration, the parties_____ their own solutions while in meditation, the parties_____ their own solution.
Do not create, create
Create, do not create
______ is the least intrusive of third party processes.
Meditation
Conciliation
Arbitration
Negotiation
Which of the following is used to indicate trends over time?
which of the following is used to present proportion in numerical terms?
Which of the following is least likely to be an advantage of using visual communication?
It is time consuming
It grabs attention
It rises above language barriers
People feel more involved and connected
