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WorksheetsSalesforce Admin Exam 1
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
Which of the following are features included in Chatter? Choose 3 answers.
a)
A. A poll can be used within a chatter post
b)
B. Topics can be selected and added to a post
c)
C. Posts can be shared to your Chatter profile, or groups that you are a member of
d)
D. Selected record data can be added to posts automatically
2.
The main office of Cosmic Solar has several conference rooms that are used for presentations and meetings. Sales users of the company use Salesforce to schedule events. While creating an event in Lightning Experience, what can a sales manager do to reserve a particular conference room for a meeting? Choose 1 answer.
a)
A. Add the conference room resource as an attendee.
b)
B. Specify the conference room in the 'Location' field.
c)
C. Select the conference room in the 'Related To' field.
d)
D. Use a custom field to specify the conference room.
3.
Which of the following are true regarding managing tasks in Lightning Experience? Choose 2 answers.
a)
A. Tasks can be displayed in a table view
b)
B. The status of a task can be changed by dragging and dropping in the Kanban view
c)
C. In the split view, two tasks are displayed next to each other
d)
D. Tasks can not be deleted from a Task list view
4.
What is true regarding Private Events? Choose 1 answer.
a)
A. The user that created the event and any user above in the role hierarchy can view the event
b)
B. Only the user that created the event and the system administrator can view the event
c)
C. Only the user that created the event can view it
d)
D. The user that created the event and any user with the 'View All Data' permission can view the event
5.
The sales reps of Cosmic Solutions use Lightning Experience. One of the sales managers has created a sales team that consists of five sales reps. These sales reps should be able to view, schedule, and update shared events without switching to Salesforce Classic. Which feature can the sales reps utilize for this use case? Choose 1 answer.
a)
A. Shared Calendar
b)
B. Team Calendar
c)
C. Public Calendar
d)
D. Lightning Calendar
6.
What is true regarding archived activities? Choose 2 answers.
a)
A. Salesforce does not delete archived activities, but users can manually delete them
b)
B. Once archived, activities are included in data export files but are not visible in the user interface
c)
C. Salesforce automatically archives activities if they meet certain criteria
d)
D. Activity archiving is an optional setting
7.
A sales rep of Cosmic Solutions created a task to call a contact related to the ‘Edge Communications’ account. He would like to follow up on the task by meeting with the contact at a particular location. Which of the following can be created in Lightning Experience to allow the sales rep to follow up and ensure that the account and contact are copied from the original task? Choose 1 answer.
a)
A. Follow-Up Event
b)
B. Follow-Up Task
c)
C. Follow-Up Activity
d)
D. Follow-Up Record
8.
A user has asked how they can find a list of their activities as they cannot find the Activities tab in Salesforce Classic. How can the administrator assist the user? Choose 3 answers.
a)
A. Modify the user's profile and add access to the Activities tab
b)
B. Create a new custom object tab for Activities and allow the user's profile to access it
c)
C. Look for an AppExchange app that adds an Activity tab
d)
D. Advise the user to access tasks and events on the Home Page
e)
E. Ask a developer to create a new tab to display Activities
9.
The marketing team of Northern Trail Outfitters created a Chatter Group to post campaign ideas and get feedback from select employees. What Chatter group configuration would be most appropriate to restrict the ability to post to group owners and managers only? Choose 1 answer.
a)
A. Access Type must be Private
b)
B. Access Type must be Public
c)
C. Broadcast Only must be enabled
d)
D. Post Sharing must be Group Owner or Managers Only
e)
E. Post Visibility must be Private Only
10.
To support his team’s progress towards achieving their sales quotas, the sales manager at Orbit Solutions wants to see his team’s open tasks. What can he do to quickly show this in the list view? Choose 2 answers.
a)
A. Ensure that the filter for the 'Closed' field equals false
b)
B. Click the Filter button and select All tasks in the filter for the Owner field
c)
C. Click the Filter button and select My team's tasks in the filter for the Owner field
d)
D. Ensure that the filter for the 'Closed' field equals true
11.
The marketing team of Northern Trail Outfitters created a Chatter Group to post campaign ideas and get feedback from select employees. What Chatter group configuration would be most appropriate to restrict the ability to post to group owners and managers only? Choose 1 answer.
a)
A. Broadcast Only must be enabled
b)
B. Access Type must be Public
c)
C. Post Visibility must be Private Only
d)
D. Access Type must be Private
e)
E. Post Sharing must be Group Owner or Managers Only
12.
A SystemSilo director wants his managers to be able to create Chatter groups for their respective teams. Preferably, he wants the groups’ details to only be visible to the groups’ members and himself. He wants to be able to manage all of these groups as well. He does not want any user outside of a group to be able to delete anything on the content feed. What would an administrator do to accommodate this request? Choose 2 answers.
a)
A. Enable Unlisted Groups in Chatter Settings
b)
B. Ensure that the director has the 'Manage Unlisted Groups' permission
c)
C. Ensure that the director has the 'Modify All Data' permission
d)
D. Create private Chatter groups and include the director as member in each one
13.
A user wants to collaborate and discuss a record as a team with a group of other users. How can an administrator enable this most efficiently? Choose 1 answer.
a)
A. Create a group for the set of users and allow the ability to add records to Chatter groups by enabling the allow records in groups setting
b)
B. Create a group for the set of users and share the file through the files tab
c)
C. Use delegated administration to allow the user to create a new user group
d)
D. Set up a meeting time using the Salesforce scheduling function
14.
What are two capabilities of the ‘Create Calendar from Salesforce Object’ feature? Choose 2 answers.
a)
A. Once created, a calendar cannot be deleted
b)
B. Calendars can be customized by applying a list view
c)
C. Fields that determine what the calendar displays are automatically determined
d)
D. A calendar can be created from a custom or standard object
15.
Zane, an inside sales rep, would no longer like to receive updates on a very active post in his Home page feed. The administrator recommends muting the post. What is true regarding the ‘Mute Post’ feature? Choose 1 answer.
a)
A. Muted posts cannot be viewed after they have been muted
b)
B. Muting a post will remove the post from all feeds
c)
C. Posts can be automatically unmuted
d)
D. The only way to mute a post is from the post drop down menu
16.
You have identified about 200 leads that were generated incorrectly through your Web-to-Lead form. How can you remove them? Choose 2 answers.
a)
A. Use the Mass Delete Leads link
b)
B. Use the Archive Leads link on the Leads page
c)
C. Select the records from a Leads list view and use the Delete button
d)
D. Use the Delete function of Data Loader
17.
When an opportunity status is updated to ‘Closed Won’, the sales team would like to ensure that no users except the VP of Sales can delete that opportunity record from the system. What should the administrator customize to achieve this? Choose 1 answer.
a)
A. Create an approval process to lock the record once the status is updated.
b)
B. Create a workflow rule to prevent record deletion from the system.
c)
C. Use a combination of workflow rule, record type, page layout and validation rule to prevent deletion
d)
D. Create an assignment rule to assign record deletion for VP of sales.
18.
What is the most efficient way of transferring 10 records of a custom object displayed in an existing list view from one owner to another? Choose 1 answer.
a)
A. Select the records in a list view and change owner
b)
B. Use Data Loader
c)
C. Use the 'Mass Transfer' tool
d)
D. Change the owner on each record
19.
Which of the following objects are not covered by Duplicate Rules? Choose 1 answer.
a)
A. Custom Objects
b)
B. Opportunity
c)
C. Lead
d)
D. Contact
e)
E. Account
20.
The Administrator received a request from the Support Team Manager that the email field on the case form should be mandatory if the phone field information is not provided. Otherwise if the phone number is provided then it is not necessary to have the email field completed. How can the Administrator achieve this? Choose 1 answer.
a)
A. Escalation rule
b)
B. Workflow rule
c)
C. Assignment rule
d)
D. Validation rule
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