WorksheetsFraud
Total questions: 10
Worksheet time: 6mins
In 2019 what percentage of Fraudulent contracts that Midcoms processed were Apple devices?
50%
70%
87%
92%
How much £££ did Midcom’s lose to Fraud in 2019?
£100,000
£104,000
£98,000
£94,000
Which of these factors indicate Fraud? (Select all that apply)
New Bank Card
A postcode out of the area
Wanting an Apple device only
Not willing to pay upfront cost
Do you know as a company, what our yearly target is for Fraud?
0.75%
0.85%
0.95%
Do you know as a company what percentage we finished on in 2019 for processing Fraudulent Contracts?
0.86%
0.98%
0.76%
Can you take a guess at how many Fraudulent contracts were processed within Midcoms 2019?
165
182
190
203
If your not sure on somebody’s ID and Bank Card, can we ask for bank statements?
True
False
If your unsure on a customer and the checks you have already done, do you...
Ask your line manager
Process the contract anyway
Refuse them
What has now come into place to help prevent Fraud?
90 day upgrade restriction
Additional ID checks
30 day upgrade restriction
How can we stop Fraud?
We can’t, however we can try to work together to identify those who aren’t legitimate
Put all the right checks in place
Be thorough
Ask the right questions
