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Quiz - Module 3: Communication

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

How do you deliver regular positive and constructive feedback?

a)

During the role call

b)

Give many examples

c)

One-on-one meetings

d)

Commend your employee in front of their peers.

2.

What should you do to strengthen two-way communication?

a)

Become a good coach to your employees

b)

Show good relation of one division to another

c)

Ensure the organization performs its vital missions and goals

d)

Enables the organisation addressing short term operational challenges.

3.

It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.

a)

Intrapersonal communication

b)

Public communication

c)

Interpersonal communucation

d)

Small group communication

4.

______ is a sign of a lack of rapport

a)

Attention

b)

Commonality

c)

Resistance

5.

These are the common mistakes of negotiation EXCEPT:

a)

Listening

b)

Failing to prepare

c)

Caring too much

d)

Trying to win

6.

Which of the following is a type of negotiation?

a)

Collaborative negotiation

b)

Effective negotiation

c)

Good faith negotiation

d)

Advisory negotiation

7.
Effective listening involves:
a)
only hearing the message
b)
hearing and interpreting the message
c)
hearing and interpreting the message and focusing on body language
d)
interpreting the message and focusing on body language
8.
Making eye contact is a form of body language.
a)
TRUE
b)
FALSE
9.
What is the body language meaning?
a)
Boredom
b)
Readiness and aggression
c)
Open and relaxed
d)
Angry, frustrated and apprehensive
10.

A good, clear speaker…

a)

Understands what he/she wants to say

b)

Considers the audience and the setting

c)

Checks to assure understanding, and listens to responses

d)

All of the above