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Order Entry Ice Breaker

Total questions: 21

Worksheet time: 6mins

Name
Class
Date
1.

Risk Management BU Rep

a)

Mervin Galingana

b)

Jerrie Badanguio

c)

Marvin Febrio

d)

Michelle Rombaoa

2.

Business Continuity Plan Rep

a)

Mervin Galingana

b)

Jerrie Badanguio

c)

Marvin Febrio

d)

Michelle Rombaoa

3.

Appleton BU Quality Rep

a)

Mervin Galingana

b)

Jerrie Badanguio

c)

Marvin Febrio

d)

Michelle Rombaoa

4.

BCP Scenario 3 Point of Reference

a)

Lara Magno

b)

Edelweiss Turaja

c)

Sarah Dela Rama

d)

None of the Above

5.

Avenues of Risks Identifications

a)

Leadership Meeting

b)

1-on-1 Meeting

c)

Communications Meeting

d)

All of the Above

6.

Order Entry KPIs (Choose 2)

a)

Accuracy ≥ 98%

b)

TAT ≥ 95%

c)

Accuracy ≥ 95%

d)

TAT ≥ 91%

7.

Appleton Operations Manager

a)

Elaine Gonzales

b)

Sarah Dela Rama

c)

Frederick Anzures

d)

Rhea Septimo

8.

Product Manager for Rigmasters (IRM, RM)

a)

Jami Thornton

b)

Christy Buttner

c)

Donald Lacombe

d)

Mustafa Bengali

9.

Main Recipient for Transformer Products

a)

Ed Moe

b)

Chris Cline

c)

Matt Guerreri

d)

Patrick Murphy

10.

Smallest Amount that may be ordered

a)

Freight Minimum

b)

Order Minimum

11.

Minimum order total amount requirement to waive the freight cost

a)

Freight Minimum

b)

Order Minimum

12.

Brand With Order Minimum

a)

ECM

b)

Sola

c)

Easyheat

d)

Nelson

13.

Turn Around Time for Pickup Orders

a)

1 Hour

b)

1.5 Hours

c)

2Hrs

d)

4hra

14.

An Incident is ________ whenever a customer responds to Closed incident.

a)

Re-Assigned

b)

Re-Opened

c)

In Progess

d)

Assigned

15.

Point of Contact when receiving non-Appleton related requests/Purchase Orders

a)

Global Customer Care (ContactUs)

b)

Domestic Customer Care

c)

International Customer Care

d)

Global Digital Business

16.

A Record of the customer's inquiry/request in Oracle Service Cloud.

a)

Email

b)

Purchase Order

c)

Co-Browsing

d)

Incident

17.

Special Pricing Agreement between Appleton and Distributor/Customer.

a)

Quote

b)

Override Price

c)

Price Hold

d)

SPA

18.

Order Classification based on its complexity and volume.

a)

Shipment Priority

b)

Transaction Screening

c)

Tier

d)

Electronic Data Interchange

19.

Sometimes referred as customers, are Appleton's authorized 3rd party that can purchase and re-sell Appleton Products

a)

Distributors

b)

Sales Representatives

c)

Direct Sales

d)

Emerson Employee

20.

A system generated file, confirming that the order has been processed. It confirms the customer details, shipping address, items and quantity, and systems price.

a)

Purchase Order

b)

Sales Invoice

c)

Quote Sheet

d)

Order Acknowledgement

21.

Standard size for Gmats

a)

30

b)

20

c)

25

d)

40