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PMP Ch8 Quality Management Q&A

Total questions: 50

Worksheet time: 4hrs 10mins

Name
Class
Date
1.

* Plan Quality Management

* Perform Quality Assurance

* Control Quality

a)

process of Quality Management

b)

key outputs of the Plan Quality Management process

c)

key outputs of the Perform Quality Assurance process

d)

key outputs of the Control Quality process

2.

* Quality management plan

* Quality metrics

* Quality checklists

* Process improvement plan

* Updates to project documents

a)

key outputs of the Plan Quality Management process

b)

key outputs of the Perform Quality Assurance process

c)

key outputs of the Control Quality process

d)

definition of Quality

3.

* Change requests

* Updates to standards, processes, and quality systems (organizational process assets)

* Updates to project management plan and project documents

a)

key outputs of the Perform Quality Assurance process

b)

key outputs of the Control Quality process

c)

definition of Quality

d)

How Quality differ from Grade

4.

* Quality control measurements

* Validated changes

* Work performance information

* Updates to project management plan and project documents

* Lessons learned (part of updates to organizational process assets)

* Verified deliverables

a)

key outputs of the Control Quality process

b)

definition of Quality

c)

How Quality differ from Grade

d)

What Gold Plating means

5.
The degree to which the project fulfills requirements
a)
definition of Quality
b)
How Quality differ from Grade
c)
What Gold Plating means
d)
Marginal Analysis
6.
Whereas quality is the degree to which requirements are fulfilled, grade refers to a general category or classification for a deliverable or resource that indicates common function, but varying technical specifications
a)
How Quality differ from Grade
b)
What Gold Plating means
c)
Marginal Analysis
d)
Process Improvement Plan
7.
Adding extra items and services to customer deliverables that do not necessarily contribute added value or quality
a)
What Gold Plating means
b)
Marginal Analysis
c)
Process Improvement Plan
d)
Quality Metrics
8.
An analysis to determine when optimal quality is reached-to determine the point where incremental benefits or revenue from improving quality equals the incremental cost to secure it
a)
Marginal Analysis
b)
Process Improvement Plan
c)
Quality Metrics
d)
What Continuous Improvement means
9.
A plan for analyzing the processes used on the project to improve them, looking for ways to decrease defects, save time and money, and increase customer satisfaction
a)
Process Improvement Plan
b)
Quality Metrics
c)
What Continuous Improvement means
d)
How much inventory is maintained in a Just In Time (JIT) environment
10.
Specific measures of quality to be used on the project in the Perform Quality Assurance and Control Quality processes
a)
Quality Metrics
b)
What Continuous Improvement means
c)
How much inventory is maintained in a Just In Time (JIT) environment
d)
How a Just In Time (JIT) environment affect attention to Quality
11.
The ongoing enhancement of a product or service through small, continuous improvements in quality
a)
What Continuous Improvement means
b)
How much inventory is maintained in a Just In Time (JIT) environment
c)
How a Just In Time (JIT) environment affect attention to Quality
d)
What ISO 9000 stands for
12.
little inventory is maintained
a)
How much inventory is maintained in a Just In Time (JIT) environment
b)
How a Just In Time (JIT) environment affect attention to Quality
c)
What ISO 9000 stands for
d)
definition of Total Quality Management, or TOM
13.
It forces attention to quality
a)
How a Just In Time (JIT) environment affect attention to Quality
b)
What ISO 9000 stands for
c)
definition of Total Quality Management, or TOM
d)
Why "Prevention over Inspection" is important
14.
International Organization for Standardization (ISO) quality standards that help organizations ensure that they have quality procedures and are following them
a)
What ISO 9000 stands for
b)
definition of Total Quality Management, or TOM
c)
Why "Prevention over Inspection" is important
d)
What Mutual Exclusivity means
15.
A comprehensive management philosophy that encourages companies to 1ind ways to continuously improve the quality of business practices, products, and services at every level of the organization
a)
definition of Total Quality Management, or TOM
b)
Why "Prevention over Inspection" is important
c)
What Mutual Exclusivity means
d)
Statistical Independence
16.
Because the cost of avoiding or preventing mistakes is much less than the cost of correcting them
a)
Why "Prevention over Inspection" is important
b)
What Mutual Exclusivity means
c)
Statistical Independence
d)
a Normal Distribution Curve
17.
Two events are said to be mutually exclusive if they cannot both occur in a single trial (for example, you can' t get both a 5 and a 6 on a single roll of a die)
a)
What Mutual Exclusivity means
b)
Statistical Independence
c)
a Normal Distribution Curve
d)
What Sigma signifies in a process and what's another name for Sigma
18.
The probability of event "B" occurring does not depend on event "A" occurring (for example, the outcome of a second roll of a die is not dependent on the outcome of the first roll)
a)
Statistical Independence
b)
a Normal Distribution Curve
c)
What Sigma signifies in a process and what's another name for Sigma
d)
What 3 Sigma and 6 Sigma refer to
19.

* A symmetric bell-shaped frequency distribution curve used to measure variation

*This is the most common probability distribution

a)

a Normal Distribution Curve

b)

What Sigma signifies in a process and what's another name for Sigma

c)

What 3 Sigma and 6 Sigma refer to

d)

definition of Population

20.

* How much variance from the mean has been established as permissible in a process

* Standard deviation

a)

What Sigma signifies in a process and what's another name for Sigma

b)

What 3 Sigma and 6 Sigma refer to

c)

definition of Population

d)

definition of Sample

21.

These are commonly used as quality standards

3 sigma: +/- 3 standard deviations from the mean

6 sigma: +/- 6 standard deviations from the mean


6 sigma is a higher quality standard than 3 sigma

a)

What 3 Sigma and 6 Sigma refer to

b)

definition of Population

c)

definition of Sample

d)

Who has responsibility for Quality on a project

22.
The total number of individual members, items, or elements comprising a uniquely defined group (e.g., all women)
a)
definition of Population
b)
definition of Sample
c)
Who has responsibility for Quality on a project
d)
impacts of Poor Quality
23.
A statistically valid subset of population members (e.g., women randomly chosen to represent the population)
a)
definition of Sample
b)
Who has responsibility for Quality on a project
c)
impacts of Poor Quality
d)
examples of Costs of Conformance
24.
Although team members must inspect their own work, the project manager has the ultimate responsibility for quality
a)
Who has responsibility for Quality on a project
b)
impacts of Poor Quality
c)
examples of Costs of Conformance
d)
examples of Costs of nonconformance:
25.

* Increased costs

* Decreased profits

* Low morale

* Low customer satisfaction

* Increased risk

* Rework

* Schedule delays

a)

impacts of Poor Quality

b)

examples of Costs of Conformance

c)

examples of Costs of nonconformance:

d)

Costs Nonconformance are associated with

26.

* Quality training

* Studies * Surveys

* Efforts to ensure everyone knows the processes to use to complete their work

a)

examples of Costs of Conformance

b)

examples of Costs of nonconformance:

c)

Costs Nonconformance are associated with

d)

Seven Basic Quality Tools (7QC)

27.

* Rework

* Scrap

* Inventory costs

* Warranty costs

* Lost business

a)

examples of Costs of nonconformance:

b)

Costs Nonconformance are associated with

c)

Seven Basic Quality Tools (7QC)

d)

Quality Checklist

28.
Costs of nonconformance are associated with poor quality
a)
Costs Nonconformance are associated with
b)
Seven Basic Quality Tools (7QC)
c)
Quality Checklist
d)
How a Checksheet differs from a Quality Checklist
29.

* Cause and effect diagram

* Flowchart

* Checksheet

* Pareto diagram

* Histogram

* Control chart

* Scatter diagram

a)

Seven Basic Quality Tools (7QC)

b)

Quality Checklist

c)

How a Checksheet differs from a Quality Checklist

d)

Cause and Effect Diagram

30.
A list of items to inspect, a list of steps to perform, or a picture of an item to be inspected, with space to note any defects found
a)
Quality Checklist
b)
How a Checksheet differs from a Quality Checklist
c)
Cause and Effect Diagram
d)
What a Flowchart shows
31.

* Although a checksheet is a type of checklist, its primary purpose is to gather data

* The quality checklist is intended to help verify a required action has taken place or item has been included

a)

How a Checksheet differs from a Quality Checklist

b)

Cause and Effect Diagram

c)

What a Flowchart shows

d)

Pareto Chart

32.
* A graphical tool that helps determine the possible root causes of a problem * It is also called a fishbone or Ishikawa diagram
a)
Cause and Effect Diagram
b)
What a Flowchart shows
c)
Pareto Chart
d)
What a Scatter Diagram shows
33.
How a process or system flows from beginning to end, how the elements interrelate, alternative paths the process can take, and how the process translates inputs into outputs
a)
What a Flowchart shows
b)
Pareto Chart
c)
What a Scatter Diagram shows
d)
Control Chart
34.
A histogram that arranges the results from most frequent to least frequent to help identify which root causes are resulting in the most problems
a)
Pareto Chart
b)
What a Scatter Diagram shows
c)
Control Chart
d)
Control Limits
35.
The relationship between two variables
a)
What a Scatter Diagram shows
b)
Control Chart
c)
Control Limits
d)
Specification Limits on a Control Chart
36.
A specialized trend chart that documents whether a measured process is in or out of statistical control
a)
Control Chart
b)
Control Limits
c)
Specification Limits on a Control Chart
d)
Definition of a process as Statistically Out of Control
37.
The acceptable range of variation on a control chart
a)
Control Limits
b)
Specification Limits on a Control Chart
c)
Definition of a process as Statistically Out of Control
d)
What Out of Control means
38.
The customer's definition of acceptable product/service characteristics and tolerances
a)
Specification Limits on a Control Chart
b)
Definition of a process as Statistically Out of Control
c)
What Out of Control means
d)
Rule of Seven
39.
A data point falls outside the upper or lower control limit, or there are nonrandom data points
a)
Definition of a process as Statistically Out of Control
b)
What Out of Control means
c)
Rule of Seven
d)
What Rule of Seven signifies
40.
There is a lack of consistency and predictability in the process
a)
What Out of Control means
b)
Rule of Seven
c)
What Rule of Seven signifies
d)
an Assignable Cause/Special Cause Variation
41.
Seven consecutive data points appearing on a control chart on one side of the mean
a)
Rule of Seven
b)
What Rule of Seven signifies
c)
an Assignable Cause/Special Cause Variation
d)
Definition of Benchmarking
42.
The process is out of statistical control
a)
What Rule of Seven signifies
b)
an Assignable Cause/Special Cause Variation
c)
Definition of Benchmarking
d)
Design of Experiments
43.
A data point (or set of data points) on a control chart indicates that the measured process is out of statistical control and that the cause(s) of the event must be investigated
a)
an Assignable Cause/Special Cause Variation
b)
Definition of Benchmarking
c)
Design of Experiments
d)
Statistical Sampling
44.
Comparing your project to other projects to get ideas for improvement and to provide a benchmark for measuring quality performance
a)
Definition of Benchmarking
b)
Design of Experiments
c)
Statistical Sampling
d)
Definition of Cost-Benefit Analysis
45.
A statistical method that allows you to experimentally change all of the important variables in a process to determine what combination will optimize overall quality
a)
Design of Experiments
b)
Statistical Sampling
c)
Definition of Cost-Benefit Analysis
d)
tools and techniques used in the Perform Quality Assurance process
46.
Inspecting by testing only part of a population (a statistically valid sample)
a)
Statistical Sampling
b)
Definition of Cost-Benefit Analysis
c)
tools and techniques used in the Perform Quality Assurance process
d)
Quality Audits
47.
Comparing the costs of an effort to the benefits of that effort
a)
Definition of Cost-Benefit Analysis
b)
tools and techniques used in the Perform Quality Assurance process
c)
Quality Audits
d)
process of Quality Management
48.

* Plan Quality Management and Control Quality tools and techniques

* Process analysis

* Quality audits

* Affinity diagrams

* Tree diagrams

* Process decision program charts

* Interrelationship digraphs

* Matrix diagrams

* Prioritization matrices

* Activity network diagrams

a)

tools and techniques used in the Perform Quality Assurance process

b)

Quality Audits

c)

process of Quality Management

d)

key outputs of the Plan Quality Management process

49.

* Structured review of quality policies, practices, and procedures to ensure they are efficient and effective.

* These audits often result in lessons learned for the organization

a)

Quality Audits

b)

process of Quality Management

c)

key outputs of the Plan Quality Management process

d)

key outputs of the Perform Quality Assurance process

50.
Which should be greater, the Costs of Conformance or Nonconformance
a)
The costs of conformance should be less than the costs of nonconformance
b)
The costs of conformance should be greater than the costs of nonconformance

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