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WorksheetsManaging Disruptive Behaviours
Total questions: 10
Worksheet time: 5mins
Which are the disruptive behaviors?
Under participating
Dominates Conversations
Not cooperative
All of the above
Which is one of the most appropriate ways to handle Side Conversation?
Change activity to individual work
Declare upfront that what was said is not consistent with the values of SAF
Establish learning guidelines from the start & refer to it
Keeps linking content to job or workplace and ask learners to share their own relevance
What are ways to handle not cooperative learners?
Change activity to individual work
Establish learning guidelines from the start & refer to it
Ask the person privately if you can help in any way
All of the above
What are the ways to handle learners who challenges Instructor?
a. Establish learning guidelines from the start & refer to it
b. Gives them time to talk for a while & have them share expertise
c. Use this as opportunity to begin a new discussion & elicit views from the rest
a & b
b & c
a & c
All and above
What are the ways to handle learners who is under participating?
a. Establish learning guidelines from the start & refer to it
b. Ask questions to show interest
c. If able to tell by body language that there is engagement, then leave learner alone for time being
a & b
b & c
a & c
All and above
What is the most appropriate way to handle if learner goes off track?
Establish learning guidelines from the start & refer to it
Change activity to individual work
Compliment learner's effort to stay engaged before addressing the issue
Ask questions to show interest
How to manage learner who always dominates conversations?
a. Summarise ‘talk’ if it is related to class
b. Park ‘issue’ on wall for later discussion
c. Suggest ‘talk’ offline if it is not related to class
d. Change activity to individual work
a & b
b & c
a, b & c
All of the above
How to manage learner who talk jokes or clown around at inappropriate times?
a. Give him/her time by engaging him/her with the content without acknowledging the disruptive behaviour
b. Ask questions to show interest
c. Change activity to individual work
d. Recognise that disruptive behaviour might be to help alleviate discomfort in the team. If so, discuss the discomfort as a whole team
a & b
All and above
b, c & d
a & d
How to manage learner who makes an inappropriate remark openly?
a. Establish learning guidelines from the start & refer to it
b. Deal with it upfront and in view of others, do not ignore it
c. Say "I am sure that's not what you meant" and see if learner retract what was said
d. Declare upfront that what was said is not consistent with the values of SAF
a,b & c
a, b & d
a, c & d
All and above
How to handle learner who does other work other than focusing on lesson?
Talk to them privately during break and discuss how his/her needs can be better met
Change activity to individual work
Acknowledge it and have a discussion about it, if majority feels the same way
Declare upfront that what was said is not consistent with the values of SAF
