WorksheetsAssertiveness and Resolving Conflicts
Total questions: 10
Worksheet time: 5mins
The definition of assertive is...
calmly and firmly standing up for your rights without infringing on others’
acting in a hostile manner that may infringe on others’ rights
calmly accepting without objecting or resistance, not responding or reacting to something you feel strongly about
each side gives up something to gain something
The definition of aggressive is...
calmly and firmly standing up for your rights without infringing on others’
acting in a hostile manner that may infringe on others’ rights
calmly accepting without objecting or resistance, not responding or reacting to something you feel strongly about
each side gives up something to gain something
The definition of passive is...
calmly and firmly standing up for your rights without infringing on others’
acting in a hostile manner that may infringe on others’ rights
accepting without objecting or resistance, not responding or reacting to something you feel strongly about
each side gives up something to gain something
The definition of compromise is...
calmly and firmly standing up for your rights without infringing on others’
acting in a hostile manner that may infringe on others’ rights
accepting without objecting or resistance, not responding or reacting to something you feel strongly about
each side gives up something to gain something
Negotiation is when...
someone is accepting without objecting or resistance, not responding or reacting to something you feel strongly about
each side gives up something to gain something
technique for turning conflicts to be fought, into problems to be solved by working together so that both sides get what is most important to them
conflict resolution in when both sides get what they want
Win-win situation is...
when someone is accepting without objecting or resistance, not responding or reacting to something you feel strongly about
when each side gives up someone gets what they want
a technique for turning conflicts to be fought, into problems to be solved by working together so that both sides get what is most important to them
a conflict resolution in which both sides get what they want
Choose the nonverbal skill or skills that will help you to be more assertive.
Eye contact
Facial expressions
Body position/posture,
Distance (about 3 feet apart)
Choose the refusal techniques that we read about in class.
Simple no, tell it like it is
Give an excuse, the big stall
Change the subject, broken record
Don't look at the person talking, pretend you don't hear them
It's important to be assertive, but not aggressive?
True
False
It's important to be aggressive, but not assertive?
True
False
