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WorksheetsSITXMGT005 02 Est and Conduct Business relationships
Total questions: 20
Worksheet time: 10mins
It is necessary to "work with Govt bodies and ______? (Slide 2)
Individuals
Committees
Unions
Owners
Building relationships will help to build what? (slide 2)
Contacts
Rapport
friendships
Trust
What sort of standards might an organisation include? (Slide 3)
Legal
OHS
Access
Ethical
An organisation may NOT include this as a requirement (Slide 3)
Goals
Objectives
Plans
Body language
What has to be earned and tested? (Slide 4)
Ethics
Ability
Trust
Confidence
Why is trust so important? (Slide 4)
Because it is
to have confidence in each other
It helps believe others
None of these
List three skills in negotiating. (Slide 5)
Negotiation, preparing, beginning
Negotiation, listening, answering
Negotiation, agreeing, talking
Negotiation, discussing, beginning.
When does negotiation stop? (Slide 5)
When an offer is made
When discussion is finished
When an agreement is reached
When you get what you want.
What type of negotiation is it when you try to find a middle ground? (Slide 6)
Compromise
Collaboration
Competition
Accommodation
What name refers to the negotiation style that involves backing down and giving in to the other. (Slide 6)
Compromise
Collaboration
Competition
Accommodation
How many steps do we suggest when negotiating? (Slide 7)
4
5
6
7
What term is used to describe looking at all possible ideas? (Slide 7)
Communication
Brainstorming
Evaluating
Defining
How many types of public speaking do we suggest? (Slide 9)
5
6
7
8
What is the name of public speaking where you are not prepared? (Slide 9)
Prepared speeches
Impromptu speeches
Manuscript speeches
Briefing
What term is used to describe getting information on how you performed? (Slide 10)
Feedback
Questionnaire
Verbally talking
Written response
What type of feedback refers to how you personally evaluate yourself? (Slide 11)
Negative feedback
Personal feedback
Self-evaluation feedback
Body language
What type of feedback deals specifically with body language? (Slide 11)
Undercurrent language
Self-evaluation
Informative
Negative and Positive
The higher the level of a contract the more ________ it becomes (Slide 13)
Informal
legal
Formal
None of these
Which type of contract must have SERIOUS INTENT? (Slide 16)
Formal
Informal
Valid
Invalid
The contract that obligates you to buy from a specific supplier. (Slide 17)
Corporate account
Service contract
Agency agreement
Preferred product agreement
