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AS BUSINESS (CIE) UNIT 2

Total questions: 54

Worksheet time: 42mins

Name
Class
Date
1.
Which function of management —involves identifying and arranging work and resources to achieve company goals.
a)
organizing
b)
leading
c)
staffing
d)
implementing
2.
Which function of management involves analyzing information, set goals, make decisions.
a)
organizing
b)
leading
c)
planning
d)
controlling
3.
Which function of management involves— duties associated with obtaining, preparing, and compensating people who work for business.
a)
controlling
b)
organizing
c)
leading
d)
staffing
4.
A statement that describes the reason a business exists and what it wants to accomplish is called a 
a)
business idea statement
b)
mission statement
c)
statement of core values
d)
business plan idea
5.

Which of the following is not a trait of great business leaders?

a)

Vision

b)

Friendliness

c)

Integrity

d)

Confidence

6.

An authoritative leadership style is effective when:

a)

there isn't a need to monitor the team closely.

b)

there is room for error.

c)

the team has little experience.

d)

the project needs input from all members.

7.

Participative or democratic management:

a)

centralises authority with the democratically elected manager.

b)

encourages employees to take responsibility for their work.

c)

requires a lot of supervision of employees as employees are responsible for their own work.

d)

reduces the time it takes to make decisions.

8.

Laissez-faire management:

a)

provides a lot of direction to employees on what their roles are.

b)

makes staff responsible for their own work.

c)

can lead to great productivity in the workplace.

d)

delegates decisions to employees and does not provide feedback.

9.

Rita is the regional manager for a clothing retailer. She attends a ribbon cutting ceremony every time a new store opens for business. Which one of Mintzberg's managerial roles is she fulfilling?

a)

Figurehead

b)

Liaison

c)

Leader

d)

Communicator

10.

According to Mintzberg, managerial roles can be broken down into interpersonal, informational, and

a)

liaison.

b)

decisional.

c)

technical.

d)

conceptual.

11.

They bargain with supplier, customers and others for better quality, lower prices, better delivery and prices etc.

a)

Negotiators

b)

Resource Allocators

c)

Entrepreneurs

d)

Spokesmen

12.
Empathizing with someone who is feeling sad is an example of...
a)
emotional self-awareness
b)
emotional self-management
c)
social awareness
d)
relationship management
13.
Having a high IQ is much more important than having a high EQ (emotional intelligence).
a)
True
b)
False
14.
Emotional self-awareness is
a)
knowing your feelings in the moment
b)
managing strong feelings
c)
empathizing accurately with other people's emotions
d)
handling emotions in relationships with skill and harmony
15.
emotional self-management
a)
empathizing accurately with other people's emotions
b)
handling emotions in relationships with skill and harmony
c)
knowing your feelings in the moment
d)
managing strong feelings
16.
Daniel Goleman's empirical studies on emotional intelligence revealed that 
a)
Emotional competence is twice as important as other factors in job effectiveness
b)
hard skills are three times more important than soft skills 
c)
Being "book smart" is all that matters
d)
the necessary competencies for effective job performance are primarily mental
17.

A person with high emotional intelligence is likely to do which of the following?

a)

Use emotional information wisely

b)

Establish positive relationships with others

c)

Further harmony and cooperation

d)

All of the answers are correct.

18.

Define "Self-Awareness."

a)

The ability to understand who you really are.

b)

The ability to stick to something.

c)

The ability to interact with others in a positive way.

d)

All of the above

19.

Which of the following is true, "Managers with low EI level would":

a)

perform poorly in social situations

b)

lack trust and confidence of others

c)

attempt projects beyond their abilities but lack self confidence that the targets would be met

d)

All the above

20.

Isaac feels like his hard work is never recognised. Which level of needs (Maslow) is not being satisfied?

a)

Self-Esteem

b)

Social

c)

Self-Actualisation

d)

Physiological

21.
Which of the following is a definition of self-actualisation need?
a)
National minimum wage 
b)
Sense of belonging
c)
Achieving one's innermost desire
d)
Feeling secured
22.
Which of the following is NOT a need as identified by Maslow?
a)
Hygiene
b)
Esteem
c)
Self-actualisation
d)
Social
23.

Parker is worried about losing his job. Which level of needs (Maslow) is not being satisfied?

a)

Self-Esteem

b)

Social

c)

Safety

d)

Self-Actualisation

24.
Yu reports to Shivangi, but he is always finding ways to ingratiate himself to remain on good terms with her. According to McClelland, Yu has a high need for: 
a)
achievement
b)
power
c)
affiliation
d)
charisma
25.

Motivating staff by giving them additional responsibility is known as ...

a)

Delegation

b)

Delayering

c)

Job Enrichment

d)

Job Rotation

26.

Whose theory was X & Y?

a)

Taylor

b)

Maslow

c)

McGregor

d)

Herzberg

27.

According to Abraham Maslow, human needs can be divided into how many types?

a)

Three types

b)

Four types

c)

Five types

d)

Six types

28.

When workers take a percentage of profits from the company they work for, what is this called?

a)

Bonus

b)

Fringe Benefits

c)

Profit-sharing

d)

Salary

29.
What is not a benefit of motivated staff?
a)
More output
b)
Better environment
c)
Lower Absenteeism
d)
Higher Staff Turnover
30.

A highly motivated workforce will not lead to higher levels of

a)

productivity

b)

quality

c)

labour turnover

d)

customer service

31.

Who advocated the theory of expectancy?

a)

Victor Vroom

b)

Frederick Herzberg

c)

David McClelland

d)

Abraham Maslow

32.

What is the preference for outcomes as seen by individual?

a)

Expectancy

b)

Valence

c)

Outcome

d)

Instrumentality

33.

McClelland's theory is based on which of the following needs?

a)

A) stability, growth, and security

b)

B) achievement, power, and affiliation

c)

C) self-actualization, stability, and safety

d)

D) hygiene, control, and security

34.

To ensure successful delegation, the chosen employee must have (Choose TWO answers):

a)

ability.

b)

willingness.

c)

habits.

d)

acceptance.

35.

Employees feel____ when given delegated work.

a)

sad

b)

angry

c)

valued

d)

discriminated

36.

An advantage of delegation is:

a)

more money.

b)

greater efficiency.

c)

decreased motivation.

d)

infighting among staff.

37.

What is delegation?

a)

Giving authority to subordinates to do a particular task

b)

Passing down full responsibility to subordinates

c)

Ordering workers to do certain jobs

d)

Keeping full control with senior managers

38.
One of the disadvantages of delegation is that
a)
workers are given more authority
b)
there is less control over the work done by staff
c)
managers have more work to do
d)
workers may gain job enrichment
39.

What is the definition of workforce planning?

a)

The fill the people we prefer in the right place at the right time

b)

To fill the right people at the right place and at the right time

c)

To ensure there is sufficient staff for every shift

d)

To fill the right people at the position resign by the previous staff

40.
All of the following are tasks of the Human Resources Department (Personnel) except:
a)
allocating jobs on the production line
b)
induction training of new staff
c)
advise managers on the best pay and salary systems for staff
d)
disciplining staff who break company rules.
41.
In recruiting and selecting new staff, which is the correct order of tasks?
a)
interviews, job advert, selection, prepare job specification
b)
job specification, job adverts, interviews, selection
c)
selection, job specification, job advert, job specification
d)
job advert, selection, interviews, prepare job specification
42.
Which of the following will not appear on a job description?
a)
title of the job
b)
main duties of the job
c)
qualifications needed
d)
department the job is in
43.
Which of the following is a claimed disadvantage of internal recruitment for a management job?
a)
It saves time and money compared to external recruitment.
b)
No new ideas or experience is brought into the business.
c)
The recruit will already know how the firm operates.
d)
Workers are motivated by an opportunity for a promotion
44.
Which of the following is one reason for a business using induction training for new workers?
a)
to see who is staying and who is leaving the business
b)
to check the standard of work of all workers
c)
to help select the workers that to be employed by the firm
d)
to explain the firm’s procedures and methods of working
45.
One of the most likely disadvantages of training workers is that:
a)
workers will become too efficient at their work
b)
the level of supervision of workers will have to increase
c)
workers will become less prepared to accept new machines
d)
more highly trained workers might get jobs with other firms
46.
Which of the following is a possible drawback of on-the-job training?
a)
There will be additional expenses from travel costs.
b)
Workers will not gain experience of people outside the firm
c)
The worker won't be able to do any work during the training.
d)
The business will not have to employ its own training staff.
47.

What is stipulated in the employment contract?

a)

All agreements between employer and employee

b)

working hours, leave days, payments

c)

How often the employer is allowed to speak to the employee

48.

Why should a Job Title and Job Description be on the contract of employment?

a)

To clear the expectation of the employee

b)

To clear the expectation of the employer

c)

To clear the expectation client

d)

To clear the expectation of both employer and employee

49.
Equality means...
a)
Everyone has equal opportunities and chances
b)
People all get the same pay. 
c)
Every one has the right to party
d)
Disabled peoples rights. 
50.
Discrimination means...
a)
Treating a person or group differently from others.
b)
Not playing by the rules.
c)
Letting someone Cheat on a test. 
d)
Acting nastily towards someone because they hurt you. 
51.

Which one of these areas should you NOT ask about during interview?

a)

Work Experience

b)

Qualifications

c)

Religious Orientation

d)

Perceived Skills and Abilities

52.
Values, beliefs, ideas and characteristics passed from one generation to the next:
a)
culture
b)
assimilation
c)
customs
d)
ethnicity
53.

Choose the reasons why equality is required

a)

to attract the best candidates

b)

to avoid charges of discrimination

c)

to use in marketing

d)

to reflect the values of the business

54.

what is meant by work life balance

a)

working all the time to balance your life

b)

working as efficiently as possible to allow more free time

c)

working and playing equally

d)

ensuring the employee has enough time to enjoy both work and family

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