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WorksheetsAS BUSINESS (CIE) UNIT 4
Total questions: 48
Worksheet time: 26mins
True or False: Operations management consists of all the activities required to produce goods and services.
True
False
Operations management refers to
The effective management of the process of transforming inputs into outputs and maximising the efficiency and effectiveness of the production process to meet business objectives.
The effective management of the process of transforming new staff into experts and maximising the efficiency and effectiveness of the production process to meet business objectives.
The effective management of the process of transforming a service and maximising the efficiency and effectiveness of the production process to meet business objectives.
The effective management of the process of transforming the butterfly to the penguin maximising the efficiency and effectiveness of the production process to meet business objectives.
The role of the operations manager is to
be responsible for the production of the business’s product, whether it is a manufactured good or the provision of a service.
be responsible for the production of the business’s staff when producing a good or service.
be responsible for the production of the business’s competitive stance within a market, whether it is a manufactured good or the provision of a service.
___________ are goods that can be touched, think products. The production process and consumption are not linked, thus there is little consumer involvement in production.
Tangibles
Intangibles
The six categories of inputs include
1.Raw materials
2.Capital equipment
3.Labour
4.Information
5.Time and efficiency
6.Money
1.Raw materials
2.Capital equipment
3.Labour
4.Information
5.Time and efficiency
6.Mass production
1.Raw ingredients
2.Equipment
3.Robotics
4.Information
5.Time and efficiency
6.Money
Just in time is best used in a
Service business
Manufacturing business
Which of the following are the primary functions of all organizations?
operations, marketing, and human resources
marketing, human resources, and finance/accounting
sales, quality control, and operations
marketing, operations, and finance/accounting
R&D, finance/accounting, and purchasing
An operations manager is not likely to be involved in
the design of goods and services to satisfy customers' wants and needs
the quality of goods and services to satisfy customers' wants and needs
the identification of customers' wants and needs
work scheduling to meet the due dates promised to customers
maintenance schedules
The "Father of Scientific Management" is
Henry Ford
Frederick W. Taylor
W. Edwards Deming
Frank Gilbreth
Whitney Houston
Production processes involving a high level on labour input compared with capital equipment
Labour intensive
Sustainability
Production process
Capital intensive
The method of of turning inputs into outputs by adding value in a cost-effective way.
Operations management
Labour intensive
Production process
Capital intensive
Which of the following products is likely to be made using job production?
Heinz baked beans
Cadburys Dairy Milk
Land Rover car
Made to measure wedding dress
Which of the following is a feature of flow production?
Products are produced continually on a production line
Products are one-off meeting customer needs exactly
Products are made in small identical groups
Cost of producing one unit is high
Which of the following stock control methods would involve frequent deliveries?
Flow production
Just in case
Job production
Just in time
Which of the following is a benefit to a business of minimising waste in its supply chain?
Lower unit costs
Higher labour turnover
Higher revenue
Purchasing economies of scale can be achieved
One way a business can implement CSR into their inputs is by
To use inputs that do not seriously impact on the environment and waste methods that are not illegal and come from ethical suppliers.
Ensuing that their facilities and technology do not disadvantage the health and welfare of staff.
Ops managers need to ensure the goods produced are of reliable quality and that they are safe for the consumers.
What is buffer stock?
Stock which is sent just in time.
Stock which gets placed onto the shop floor before it expires.
Stock which does not get sold.
Extra stock which is kept incase of demand.
One goal of JIT is to minimize inventory.
True
False
The business can only hold so much stock, after this point it becomes uneconomical to hold more stock ….
Maximum stock level
Minimum stock level
Re-order level
Lead time
TWO advantages of Just In Time are
No need for costly storage space
Wages are lower
Less risk of stock being damaged or unusable
Cheaper
TWO disadvantages of Just In Time are
You are dependant on your supplier to deliver on time
More frequent ordering may add to delivery costs
Easier
It is quicker and better
What are Economies of Scale?
When the organisation grows larger they increase their market share
If the company bulk buys products they receive discounts and the cost of production is reduced
Increasing sales revenue leads to increasing profits
The effect of the economy on sales
What can location decisions have a big impact on?
Costs
Revenues
Costs and Revenues
Which is an example of infrastructure?
Staff
Markets
Roads
What is a new shop in a city centre NOT likely to benefit from?
Low rents
An established infrastructure
Availability of a specialist support services
What is the maximum stock level?
8
8000
4000
8 months
At what number of weeks is the second order placed and how much is that order for?
2 weeks, 2000 units
3 weeks, 6500 units
3 weeks, 6000 units
4 weeks, 4000 units
What is the amount of emergency stock kept by this business?
8000 units
1500 units
4500 units
6000 units
What is the correct acronym for diseconomies of scale?
MOCCOO
COOMCO
COCOMO
MOOOCC
