Free Printable MLBB Handbook Quiz

1.

Any error related to purchasing IN-GAME, or attempt to purchase WITH or WITHOUT screenshot

a)

Purchase

b)

Others

c)

Important

d)

Name + Notes (clarify concern)

2.

Player is asking for free diamonds

a)

Purchase

b)

Others

c)

Important

d)

Name + Notes (clarify concern)

3.

Player is asking how to top up diamonds

a)

Purchase

b)

Others

c)

Important

d)

Name + Notes (clarify concern)

4.

Player is complaining that he did not receive his diamonds that he purchased. A few minutes later, he messaged the page again saying that he already received the diamonds and that we disregard his previous message.

a)

Purchase

b)

Others

c)

Important

d)

Name + Notes (clarify concern)

5.

What do we tell if the player is claiming that he did not receive their purchased item (Diamonds/SL Membership/etc.)?

a)

Refer to in-game CS

b)

Ask for the screenshot of the transaction, get UID and Server ID, then ask in QQi

c)

Advise player to wait 24 hours for their purchase to reflect in their account. If after 24 hours they still did not receive the item, refer to to in-game CS.

d)

Advise player to wait 24 hours for their purchase to reflect in their account. If after 24 hours they still did not receive the item, refer to to the CS of the vendor. If after 24 hours (a total of 48 hours) they still did not receive their purchase, refer to in-game CS.

e)

Advise player to wait 24 hours for their purchase to reflect in their account. If after 24 hours they still did not receive the item, get the UID and Server ID of the player, then ask in QQi.

6.

What do we tell if the player is claiming that he did not receive their purchased item via Codashop/UNIPIN/Razer?

a)

Ask player to contact the CS of Codashop/UNIPIN/Razer.

b)

Ask for the screenshot of the transaction, get UID and Server ID, then ask in QQi

c)

Advise player to wait 24 hours for their purchase to reflect in their account. If after 24 hours they still did not receive the item, refer to to in-game CS.

d)

Advise player to wait 24 hours for their purchase to reflect in their account. If after 24 hours they still did not receive the item, refer to to the CS of the vendor. If after 24 hours (a total of 48 hours) they still did not receive their purchase, refer to in-game CS

e)

Advise player to wait 24 hours for their purchase to reflect in their account. If after 24 hours they still did not receive the item, get the UID and Server ID of the player, then ask in QQi.

7.

Any reports/error/complaint about bugs in-game WITH or WITHOUT proof

a)

Bug Reports

b)

Others

c)

Connection

d)

Name + Notes (clarify concern)

8.

Error Loading Files and Crash Issues

a)

Bug Reports

b)

Others

c)

Connection

d)

Name + Notes (clarify concern)

9.

Player reported a bug but there has been an in-game mail that it has been fixed already.

a)

Bug Reports

b)

Others

c)

Connection

d)

Name + Notes (clarify concern)

10.

What do we ask a player reporting a bug in-game?

a)

In-game Name, Server ID, Battle ID, Video/Screenshot of the bug, Phone brand and model used, Game Version

b)

User ID, Server ID, Battle ID, Video/Screenshot of the bug, Phone brand and model used, Game Version

c)

In-game Name, Server ID, Battle ID, Video/Screenshot of the bug, Phone brand and model used, date and time it happened

d)

User ID, Server ID, Battle ID, Video/Screenshot of the bug, Phone brand and model used, date and time it happened

11.

Any reports/error about issues with sharing in 3rd party platforms

a)

Bug Reports

b)

Others

c)

Connection

d)

Share Error

e)

Name + Notes (clarify concern)

12.

Any inquiries about ML events in-game or events posted in the MLBB FB Page

a)

Name + Notes (clarify concern)

b)

Others

c)

Connection

d)

Share Error

e)

ML Events

13.

Player is complaining that he can’t get the rewards in the ML event because he can’t share his battle results in 3rd party platforms.

a)

Name + Notes (clarify concern)

b)

Others

c)

Bug Reports

d)

Share Error

e)

ML Events

14.

FB My Day replies without link (PC users)

a)

Name + Notes (clarify concern)

b)

Others

c)

Connection

d)

Share Error

e)

ML Events

15.

Star Protection Card (usage and inquiry)

a)

Name + Notes (clarify concern)

b)

Others

c)

Connection

d)

Share Error

e)

ML Events

16.

Player is complaining that he reached the Mythic rank last season but he did not get the Mythic Emote.

a)

Name + Notes (clarify concern)

b)

Others

c)

Bug Reports

d)

Share Error

e)

ML Events

17.

Player is asking for free skins

a)

Name + Notes (clarify concern)

b)

Others

c)

Purchase

d)

Share Error

e)

ML Events

18.

Player is asking for redemption codes

a)

Name + Notes (clarify concern)

b)

Others

c)

Purchase

d)

Share Error

e)

ML Events

19.

Player is asking how to bind and switch his account

a)

Name + Notes (clarify concern)

b)

Others

c)

Account Bind/Switch

d)

Connection

e)

Bug Reports

20.

Player is asking how he can change his account in ML

a)

Name + Notes (clarify concern)

b)

Others

c)

Account Bind/Switch

d)

Connection

e)

Bug Reports

21.

Player is asking how to create a new account in ML

a)

Name + Notes (clarify concern)

b)

Others

c)

Account Bind/Switch

d)

Connection

e)

Bug Reports

22.

Player is asking where he can find his Switch Character button

a)

Name + Notes (clarify concern)

b)

Others

c)

Account Bind/Switch

d)

Connection

e)

Bug Reports

23.

Player is asking how to retrieve his account

a)

Name + Notes (clarify concern)

b)

Others

c)

Account Bind/Switch

d)

Account Lost

e)

Account Hack

24.

Player forgot his FB/Gmail/Game Center/Google Play password

a)

Name + Notes (clarify concern)

b)

Others

c)

Account Bind/Switch

d)

Account Lost

e)

Account Hack

25.

Player’s social media platform (FB/Gmail/Game Center/Google Play) was hacked and asking us to disconnect it from his ML account

a)

Name + Notes (clarify concern)

b)

Others

c)

Account Bind/Switch

d)

Account Lost

e)

Account Hack

26.

Player is claiming that someone else is using his account

a)

Name + Notes (clarify concern)

b)

Others

c)

Account Bind/Switch

d)

Account Lost

e)

Account Hack

27.

What do we tell to the player who wants to retrieve their account if they accidentally disconnected their SNS account from their game account?

a)

Refer to the in-game CS

b)

Get their UID and Server ID, then ask help in QQi

c)

Refer to ML CS by sending them an email at mobilelegendsgame@gmail.com. The email must be in English and the subject of the email must be “Account Lost”. Make sure to provide complete details as well as proofs like screenshots.

d)

Advise them to utilize the “Forgot Password” feature of their SNS account

28.

What do we tell to the player who wants to retrieve their account if an unknown SNS account was connected to their game account?

a)

Refer to the in-game CS

b)

Get their UID and Server ID, then ask help in QQi

c)

Refer to ML CS by sending them an email at mobilelegendsgame@gmail.com. The email must be in English and the subject of the email must be “Account Lost”. Make sure to provide complete details as well as proofs like screenshots.

d)

Advise them to utilize the “Forgot Password” feature of their SNS account

29.

Suggestion to add a new game mode

a)

Name + Notes (clarify concern)

b)

Others

c)

Suggestion System

d)

Suggestion Hero

e)

Suggestion Event

30.

Suggestion to make a current game mode permanent

a)

Name + Notes (clarify concern)

b)

Others

c)

Suggestion System

d)

Suggestion Hero

e)

Suggestion Event

31.

Suggestion to add a new skin in the Lucky Shop

a)

Name + Notes (clarify concern)

b)

Others

c)

Suggestion System

d)

Suggestion Hero

e)

Suggestion Event

32.

Suggestions about Star Protection Card

a)

Name + Notes (clarify concern)

b)

Others

c)

Suggestion System

d)

Suggestion Hero

e)

Suggestion Event

33.

Player is asking why he was paired with an Epic player when his rank is already Mythic.

a)

Name + Notes (clarify concern)

b)

Others

c)

Suggestion System

d)

Suggestion Event

e)

Matchmaking

34.

Player is asking to improve the in-game reporting system

a)

Name + Notes (clarify concern)

b)

Others

c)

Suggestion System

d)

Suggestion Event

e)

Matchmaking

35.

Player is complaining of being reported in the game

a)

Name + Notes (clarify concern)

b)

Others

c)

Suggestion System

d)

Suggestion Event

e)

Matchmaking

36.

Illegal Diamond Refund

a)

Name + Notes (clarify concern)

b)

Purchase

c)

Account Hack

d)

Account Ban

e)

Hack Reports

37.

Player sends a screenshot of an in-game mail warning him the usage of an illegal app

a)

Name + Notes (clarify concern)

b)

Bug Reports

c)

Account Hack

d)

Account Ban

e)

Hack Reports

38.

Player reported a bug in the Advance Server

a)

Name + Notes (clarify concern)

b)

Bug Reports

c)

Advanced Server

d)

Others

39.

Player is complaining of the recurring need to download the resource files

a)

Name + Notes (clarify concern)

b)

Bug Reports

c)

Connection

d)

Others

40.

Player is complaining of the that his heroes look like orbs (due to unfinished download of resource files)

a)

Name + Notes (clarify concern)

b)

Bug Reports

c)

Connection

d)

Others

41.

Player’s social media platform (FB/Gmail/Game Center/Google Play) was hacked, that’s why he can’t access his ML account

a)

Name + Notes (clarify concern)

b)

Others

c)

Account Bind/Switch

d)

Account Lost

e)

Account Hack

42.

FPS Drop

a)

Name + Notes (clarify concern)

b)

Bug Reports

c)

Connection

d)

Others

e)

Unrelated

43.

Player sent a sticker/GIF/Emoji as a greeting message

a)

Name + Notes (clarify concern)

b)

Name Label Only

c)

Others

d)

Unrelated

44.

Player said “Hi” only in emoji form as a greeting message

a)

Name + Notes (clarify concern)

b)

Name Label Only

c)

Others

d)

Unrelated

45.

Player sent a sticker/GIF/Emoji after a previous moderator asked him if he still needs help with another issue because the player’s issue was resolved already

a)

Name + Notes (clarify concern)

b)

Name Label Only

c)

Others

d)

Unrelated

46.

How many days should a player wait after reporting in the in-game CS or emailing the ML CS?

a)

3-7 days

b)

3-9 days

c)

3-5 working days

d)

3-7 working days

e)

3-9 working days

47.

What is the recommended internet speed to avoid lagging in the game?

a)

1-2 mbps download and upload speed

b)

10 mbps download and upload speed

c)

1-2 mbps upload speed

d)

10 mbps upload speed

48.

Recommended iPhone model to avoid crash issues

a)

iPhone 6s and above

b)

iPhone 7 and above

c)

iPhone 8 and above

d)

iPhone X and above

e)

iPhone 11, 11 Pro, 11 Pro Max

49.

Recommended RAM storage capacity of the device to avoid crash and lag issues

a)

1-2 GB

b)

2 GB

c)

3-4 GB

d)

4 GB

e)

8 GB

50.

How does one become a verified squad?

a)

Top 15 Global at the end of the current season, participated in official ML events like MPL&MSC

b)

Top 20 Global at the end of the current season, participated in official ML events like MPL&MSC

c)

Top 100 Global at the end of the current season, participated in official ML events like MPL&MSC

d)

Participate in official ML events like MPL&MSC

MLBB Handbook Quiz

Total questions: 50

Worksheet time: 18mins

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