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WorksheetsWindows Payments, Additional Items & Additional Services
Total questions: 9
Worksheet time: 5mins
Select all of the examples of additional items
Ordering a wave supplement because the customer's original order was for a wave track and the estimator and admin forgot to order it.
Brackets that are part of the track system that Bradbury forgot to provide when fulfilling the order.
Temporary Blinds that we are providing for the customer to ensure that they have privacy whilst we are altering / repaing their curtains or blinds.
Draw Rods that the customer has asked for after the fitting appointmen because thy cannot draw their curtains as they are too heavy.
Select all of the examples of additional services
The Customer has only paid for fitting, but during the fitting appointment, expects the fitter to remove the existing pair of curtains
The fitter arrives at the customer's property and and is expected to fit an extra blind
The customer's wall is not strong enough to hold the track. The fitter is able to get a baton to support the track to ensure that the fitting appointment is successful.
For transactions completed by the Contact Centre, what must be always be selected on the till
Customer Not Present
my John Lewis
Other Payment Methods
Once the transaction has been completed, what needs to be noted on the Appian and the Connex cases?
The date the transaction took place
The transaction details (reg & trans)
The reason for the transaction
The stock numbers of the items charged
If there is a cost involved in resolving mistakes within a customer’s order...
these costs must be charged correctly to the workroom, supplier or contractor. These costs are taken from the workroom accounts.
these costs must be charged correctly. These costs are taken from the Goodwill account.
these costs must be charged correctly. These costs are charged to the customer.
The workroom account is the account that our making and fitting services are charged to....
We pay our outworkers, suppliers, fitters, and contractors out of the same accounts.
We issue Goodwill to our customers out of the same accounts.
We pay our outworkers, suppliers, fitters, and contractors out of the same accounts. We issue allowances on behalf of our outworkers, suppliers, fitters and contractors out of the same accounts.
If we have ordered and completed the transaction on behalf of a 3rd party, e.g. where the supplier requires an EDI (Free of Charge order), what is the next step?
Complete the Debit Form
Complete the ePOS Form
Complete the Windows Aftersales Field Visit Decision Tree
Complete the Gift Card Form
When the till asks you to complete the Customer's details, what details should you always provide when taking payment or charging an additional item to the workroom account?
Title, Forename, Surname, Address 1, Address 2, Postcode, Town, District, Tel. (Home), Tel. (Mobile), Country, Connex Reference, Appian Reference
Surname, Address 1, Postcode, Town, Appian Reference
Title, Forename, Surname, Address 1, Address 2, Postcode, Connex Reference
Surname, Address 1, Postcode
When the till asks you to complete the Customer's details, what details should you always provide when charging an additional item to the Goodwill account?
Title, Forename, Surname, Address 1, Address 2, Postcode, Town, District, Tel. (Home), Tel. (Mobile), Country, Connex Reference, Appian Reference
Surname, Address 1, Postcode, Town, Connex Reference
Title, Forename, Surname, Address 1, Address 2, Postcode, Appian Reference
Surname, Address 1, Postcode
