Font size
WorksheetsLUX- DAY 4
Total questions: 10
Worksheet time: 6mins
Case in Sales Force contain
Payment Information
Case Basic Information
Inquiry Details
Customer Details
The ______ area send email , add a post , log a call , send a task to others. Update case details , send to other departments , GDPR
Inquiry
Action
Change Customer
Knowledge
Do we have different email template per Brand?
Yes
No
Do we have a specific e-mail template for EIP customer?
Yes
No
What is the status of the case when the first email comes in ?
Work in Progress
New
Pending Brand
None of the above
We dont need to send survey if ...
The case is duplicate
We proactively email the customer
Rejected PA
Rejected Return
Classification has _ levels.
1
2
3
4
BOB stands for
Buy on behalf
Best of Business
Best of the best
None of the above
Can we extend a reservation ?
Yes
No
Do we offer reservation for MRP sneakers?
Yes
No
