The hub or nerve center of the hotel.

. Responsible for enhancing guest services by constantly developing services to meet guests’ needs. In-charge of the Front office department.

Responsible for the cleanliness, appearance, and condition of the entire hotel.

Refers to a process by which people become guests in a lodging establishment.

Refers to a process by which guests terminate their status as guests of a lodging establishment.

. The goal of this activity in a hotel or motel is to serve the special needs of guests and employees for information about guest’s and services.

Refers to an arrangement by which lodging operators hold accommodations for guests who will be arriving at some later time.

A reservation made with sufficient time for a confirmation slip to be returned to the client by mail or fax.

Refers to a reservation where the client pays for the first night prior to his arrival.

Type of reservation not paid in advance and the room is held until a specified time (usually 6:00pm) on the date of arrival.

. It is also known as PBX or Private Branch Exchange.

Hotel’s unofficial greeters.

. Handles guest’s luggage and escorts guests to their rooms.

A uniformed employee of the hotel who has her or his own separate desk in the lobby or on special floors. Keep abreast of all events in the hotel .

Responsible for maintaining a smooth and efficient flow of operations of the housekeeping department.

Attend to the maintenance and upkeep of all guestrooms and service areas assigned to him / her.

Responsible for washing and drying of guest laundry and hotel linens such as bed sheets, pillow cases, towels, table cloths and table napkins.

. Handles rooming and cashiering duties. Welcomes and registers arriving guests.

Waits until the hotel quiets down at about 1:00am and then begins his task of balancing the guests’ accounts receivable.

. A room with a single bed, and is sold to only one person.

A room with two single beds, good for two persons.

A room occupied by two persons with one double bed.

A room that can accommodate three people either in one double bed and one roll away bed or two single beds and one roll away bed.

. A room with two double beds or two queen beds, occupied by two or more persons.

A room that can be occupied by four people. It may have two twin beds or two double beds.

A room with at least one double bed, and one or more single beds, designed to accommodate one small family.

A room with a king-sized bed, maybe occupied by one or two people or one small family.

A room for an economical rate, usually short of standard facilities like air con, television and other amenities.

. A room sold at moderate rate, equipped with standard facilities and amenities like air con, toiletries, TV, bed, night table etc.

. A more luxurious and spacious with amenities of superior quality, sold a much higher price than standard rooms.

A room with a studio bed, which can be converted into a bed. It may also be called an executive room.

Two or more rooms with entrance doors from the outside door between them through which guests can get through each bedroom without going out of their rooms.

. Rooms located side by side that do not necessarily have a connecting door.

A room with a parlor or living room connected to one or more full sized bedrooms, equipped with luxury amenities.

. A portable bed with or without wheels also called extra bed.

. A room with a bed and a sitting area (usually a small lounge). There maybe a small, separate bed connected to the living room or parlor. It is also called a mini suite.

. A suite usually located on top floor of the property.

A suite used for entertaining visitors; serving as function room or a parlor.

Person joining another guest in the same room.

. A highly renowned person who deserves special treatment like dignitaries, ambassadors, etc.

A well renowned guest like high-ranking officials, executives, etc., who warrants a special treatment.

. Tourists or travelers traveling alone not joining any tour group.

. Travel program with a special fare and specific requirements (e.g. A minimum number of persons traveling as a group throughout the tour).

Size of a double bed.

Size of a queen bed

Size of a king bed

. Size of a single bed

Any item that is conducive to the guest’s material comfort and convenience. Items specifically needed because guests are staying in a hotel.

Commonly used to identify luxury items that a hotel gives away to its guests at no extra charge. Normally found in suite rooms.

. Guest supplies that are expected to be used up by the guests that can not be classified as luxuries. Supplies that guests would normally be expected to use up or take away upon departure.

. Items that are essential to the guestroom that are not normally used up or taken away by the guests.

. Guest supplies that are not normally found in the guestroom but are commonly available to the guests when requested.

Refers to standard, specific or normal levels of stock.

Standard levels of linen inventory required to support operations.

Quantity of each item required to completely outfit the guestrooms of the hotel one time.

Par level of blankets

. Par level of linen

Par level of bedspreads

During room checking, the housekeeper checks the status of each room using different codes, then prepares the housekeeping room status report’