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WorksheetsMETRO UPDATES - 3.26.2020
Total questions: 11
Worksheet time: 14mins
What are the current Metro Offers?
Free 2 months of service
$15 Save Offer
Unlimited Smartphone Data ON ACTIVE LINES (except $15 Save Offer)
20GB Mobile Hotspot for 60 days (except 40SLUNL and 4010GBLTE)
Unlimited Calls, Text AND DATA while on UHL 72 hours
What are Save $15 Offer Features?
$15 per line for 60 days
2GB High Speed Data and Low speed after 2GB
2GB High Speed Data and hardcapped once consumed. Customer can add data top-up
Customer will automatically change to a $30 plan once 60 days from date of adding the plan is completed
We have DATA on Suspended Lines.
True
False
We have DATA on UHL - 72 hours
True
False
We will no longer say Bill or Billing in our calls. What are the new acceptable terms?
Payment Cycle
Payment History
Account History
Billing History
We waive activation fees on the following:
Reactivation Fee
New device activations
All BYOD activations, including Tablets
Mobile Hotspot Activations
What are the correct features of our current Mobile Hotspot Offer:
50% on MetroSmart Hotspot
Activation Fees Waived
20GB of data for only $36 / Month
Available on Employee Perks accounts
What are the newest updates on handling Insurance Calls?
Don’t add insurance to customer accounts. Do refer customers to store to add it
Don’t downgrade insurance to lower cost insurance services.
Don’t talk about features included in insurance (i.e. cost, features, etc) to EXISTING LINES WITH INSURANCE
Do activate replacement devices.
Do suspend their service.
I heard you were giving 1-2 month’s credit… (Choose best response)
"We don’t offer service credits for free service. There is no provider that is doing that today..”
"Lets me go ahead and check and access the account first to see what I can do for you."
But you gave free service to one to my friends/family (Choose best response)
“We are not offering service credits for free service. There is no provider that is currently doing that. However the current the options I have available are…"
I'm sorry, let me go ahead and process this for one time only.
Choose the INCORRECT statement about the $15 Save offer plan.
SOC Code: ONLY2GB
For 60 days only. After 60 days, price will increase to $30
Hard data cap applies. Data stops once customer uses 2GB
Data will continue after 2GB of usage but will be on a low speed
