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TELEMARKETING AND SALES VOCABULARY

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

I heard about the offer by

a)

word of mouth.

b)

e-coupon

c)

outbound calls

2.

Put the items on special offer in the

a)

customer profile

b)

dump bin

c)

/ pavement sign.

3.

The sale is over so we have to take out the

a)

tent cards

b)

prize draws

c)

hanging banners

4.

There is a website where you can print ......... and save money

a)

countertop display

b)

e-coupons

c)

dump bins

5.

Do you think anyone really wins anything in that ........?

a)

prize draw

b)

seasonal promotion

c)

free gift

6.

Giving a free sample is a form of ......

a)

telemarketer

b)

promotion

c)

customer profile

7.

A.......... is a person who tries to sell products on the telephone

a)

telemarketer

b)

customer

c)

telemarketing

8.

Calls to interested customers are called ......

a)

telemarketing script

b)

lead appointments

c)

follow-up calls

9.

The information about the sort of person who buys or sells the product is the ......

a)

customer profile

b)

focus group

c)

sales analysis

10.

After a marketing campaign it is effective to make .....................to customers

a)

follow-up calls

b)

outbound calls

c)

seasonal promotions