WorksheetsPoBF Review (Chapters 1, 2, 4, & 7)
Total questions: 55
Worksheet time: 28mins
One reason why human resources management is important to the success of a business is because this process is responsible for:
creating jobs for the company
eliminating turnover
staffing the business
reducing compensation
Melissa spends time mapping out necessary steps she and her team must take in order to increase their sales numbers. Which managerial function is she performing?
controlling
organizing
planning
staffing
John says his job duties include planning what will be done, organizing and directing workers, and solving problems related to productivity. What is his job?
manager
broker
cashier
bookkeeper
Communicating in ways that motivate and inspire employees to a higher level of productivitiy falls under what function of management?
controlling
directing/leading
organizing
planning
Batchelor company sells stock. What form of business does the company operate as?
partnership
cooperative
corporation
proprietorship
A sole proprietorship:
has access to unlimited funds
receives all the profit
transfers all the risk
delegates all functions
This business give exclusive training and support during start up and a competitive edge in the market.
corporation
franchise
partnership
sole proprietorship
What marketing function determines where products will be sold?
channel management
servicing
promotion
selling
Identify the marketing function: While shopping at the mall, Susan is asked her opinion of different brands of shampoo.
promotion
behavioral segmentation
marketing-information management
specialty advertising
How does the marketing function of selling benefit society?
creates relationships with customers
helps to increase employment
determines to whom to sell
affects demand for a good or service
What marketing function determines how much gross profit a business will make on a good or service?
channel management
pricing
promotion
risk management
Which of the following marketing functions enables businesses to have their products in the right place at the right time?
risk management
promotion
selling
channel management
What marketing activity is taking place when a car dealership promotes their newest vehicle on the radio?
communicating with customers
finding out about customers
offering the products a customer wants
planning and carrying out the marketing process
There are many activities in marketing that are interrelated and similar in purpose. These activities are referred to as marketing:
responsibitilties
functions
tactics
strategies
Making both buyers and sellers feel they are getting good value is part of the _________ function of marketing.
promotion
pricing
fianacing
purchasing
In what marketing activity do businesses engage to meet the wants and needs of consumers?
Product/Service Management
Cost-benefit analysis
National advertising
Pricing
Melissa, a marketing manager for an amusement park, has a goal of increasing sales for the month of October. Melissa needs to first spend time mapping out the necessary steps she and her team of sales representatives must take so that they can increase their sales numbers. Which managerial function is she performing?
controlling
planning
organizing
staffing
According to the marketing concept, which option demonstrates customer orientation?
finding out what a buyer wants
researching a firm's competitors
convincing a buyer to buy
advertising the features of a product
Which is a characteristic of human resources management?
evaluating supervisors
developing leaders
working with people
scheduling the work
How frequently should the operations function, which consists mainly of activities, be performed?
yearly
daily
weekly
monthly
A foreman spends time connecting with his workers on an interpersonal level. This involves communicating in ways that motivate and inspire employees toward a higher level of productivity. This task would fall under which function of management?
Directing/Leading
Controlling
Planning
Organizing
What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
Casual
Formal
Routine
Technical
Individuals who are able to defend their ideas objectively usually are able to provide others with:
personal opinions.
emotional information.
logical evidence.
unrelated statistics.
To be able to explain and defend their ideas objectively to others, individuals usually need to have effective __________ skills.
computer
technical
verbal
reading
In order to be understood on the telephone, a business's employees should always:
speak from notes.
use technical terminology.
enunciate clearly.
speak rapidly.
All calls coming into a business should end as pleasantly as possible in order to:
provide callers with accurate information.
make the best use of your time.
help you to get a good review.
leave a good last impression with callers.
Which of the following is not a tool that people use when participating in discussions?
Pointing out missing information
Sharing a personal experience
Building on someone else's comment
Helping the group summarize what's been said
When you ask questions in an open-minded way, you avoid:
stating your own opinion.
attacking someone else's idea.
suggesting a better way to do something.
mentioning the truth.
Why is it often important to take notes during meetings or presentations?
Audience needs something to do
Speaker is difficult to understand
Information will be needed later
Writing keeps the mind focused
When organizing information to present in a business report, it is effective to:
remain objective.
interpret the data.
develop an outline.
determine the purpose.
Which of the following is a reason why it is important to organize information before preparing a business report?
To investigate the cause of the problem
To understand the purpose of the report
To identify the target audience
To arrange findings in a logical manner
An unexpected happening that may result in injury, loss, or damage.
accident
risk
Compliance
injury
Fulfilling the requirements of the law.
Compliance
Risk
OSHA
Safety
The possibility of loss (failure) or gain (success).
compliance
risk
safety
freedom
Required Breaks: Employers should give bathroom breaks for every _____hours worked and meal breaks for every _____ hours worked.
4 and 8
2 and 6
3 and 7
none of these
OSHA- Occupational Safe and Health Act of 1970 responsibilities are to
writes and enforces safety and health standards for businesses
provide training
make payments for medical care if you are injured
provide protective equipment likes hard hats
Potential objects, events, or situations that can cause injury or harm to people, property, or the environment
hazards
risks
injuries
harm
Points of operation, flywheels, gears, shafts, pulleys, key ways, belts, couplings, sprockets, chains, frames, controls, lighting for tools and equipment, brakes, exhausting, feeding, oiling, adjusting, maintenance, lockout/tagout, grounding, work space, location, purchasing standards.
mechanical hazards
kitchen hazards
harmful
Examples: Dry Paint
solid
dust
gases
vapors
Examples: Bags of cement, glass fibers, asbestos, or some herbicides.
dusts
vapors
gases
Which of these would make OSHA happy to see at a job site?
An unsafe working environment
Proper health and safety information, instruction, and training
No personal protective equipment
Which of these people are NOT covered by OSHA?
Jim who is self-employed
John who works in the private sector at Red Robin
James who works in the public sector as a state employee
Jane who works for the United States Postal Service (public sector)
OSHA stands for...
Occupied Student Handbook Association
Occupational Shared Health Administration
Occupational Safety and Headaches Act
Occupational Safety and Health Act
An example of a physical hazard is...
Bleach next to a vegetable cutting board
Polluted water coming out of the sink
An unstable ladder
Mold in the fridge
The day-to-day activities for continued business functioning.
Operations
Production
Outputs
Planning
