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PoBF Review (Chapters 1, 2, 4, & 7)

Total questions: 55

Worksheet time: 28mins

Name
Class
Date
1.

One reason why human resources management is important to the success of a business is because this process is responsible for:

a)

creating jobs for the company

b)

eliminating turnover

c)

staffing the business

d)

reducing compensation

2.

Melissa spends time mapping out necessary steps she and her team must take in order to increase their sales numbers. Which managerial function is she performing?

a)

controlling

b)

organizing

c)

planning

d)

staffing

3.

John says his job duties include planning what will be done, organizing and directing workers, and solving problems related to productivity. What is his job?

a)

manager

b)

broker

c)

cashier

d)

bookkeeper

4.

Communicating in ways that motivate and inspire employees to a higher level of productivitiy falls under what function of management?

a)

controlling

b)

directing/leading

c)

organizing

d)

planning

5.

Batchelor company sells stock. What form of business does the company operate as?

a)

partnership

b)

cooperative

c)

corporation

d)

proprietorship

6.

A sole proprietorship:

a)

has access to unlimited funds

b)

receives all the profit

c)

transfers all the risk

d)

delegates all functions

7.

This business give exclusive training and support during start up and a competitive edge in the market.

a)

corporation

b)

franchise

c)

partnership

d)

sole proprietorship

8.

What marketing function determines where products will be sold?

a)

channel management

b)

servicing

c)

promotion

d)

selling

9.

Identify the marketing function: While shopping at the mall, Susan is asked her opinion of different brands of shampoo.

a)

promotion

b)

behavioral segmentation

c)

marketing-information management

d)

specialty advertising

10.

How does the marketing function of selling benefit society?

a)

creates relationships with customers

b)

helps to increase employment

c)

determines to whom to sell

d)

affects demand for a good or service

11.

What marketing function determines how much gross profit a business will make on a good or service?

a)

channel management

b)

pricing

c)

promotion

d)

risk management

12.

Which of the following marketing functions enables businesses to have their products in the right place at the right time?

a)

risk management

b)

promotion

c)

selling

d)

channel management

13.

What marketing activity is taking place when a car dealership promotes their newest vehicle on the radio?

a)

communicating with customers

b)

finding out about customers

c)

offering the products a customer wants

d)

planning and carrying out the marketing process

14.

There are many activities in marketing that are interrelated and similar in purpose. These activities are referred to as marketing:

a)

responsibitilties

b)

functions

c)

tactics

d)

strategies

15.

Making both buyers and sellers feel they are getting good value is part of the _________ function of marketing.

a)

promotion

b)

pricing

c)

fianacing

d)

purchasing

16.

In what marketing activity do businesses engage to meet the wants and needs of consumers?

a)

Product/Service Management

b)

Cost-benefit analysis

c)

National advertising

d)

Pricing

17.

Melissa, a marketing manager for an amusement park, has a goal of increasing sales for the month of October. Melissa needs to first spend time mapping out the necessary steps she and her team of sales representatives must take so that they can increase their sales numbers. Which managerial function is she performing?

a)

controlling

b)

planning

c)

organizing

d)

staffing

18.

According to the marketing concept, which option demonstrates customer orientation?

a)

finding out what a buyer wants

b)

researching a firm's competitors

c)

convincing a buyer to buy

d)

advertising the features of a product

19.

Which is a characteristic of human resources management?

a)

evaluating supervisors

b)

developing leaders

c)

working with people

d)

scheduling the work

20.

How frequently should the operations function, which consists mainly of activities, be performed?

a)

yearly

b)

daily

c)

weekly

d)

monthly

21.

A foreman spends time connecting with his workers on an interpersonal level. This involves communicating in ways that motivate and inspire employees toward a higher level of productivity. This task would fall under which function of management?

a)

Directing/Leading

b)

Controlling

c)

Planning

d)

Organizing

22.

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

a)

Casual

b)

Formal

c)

Routine

d)

Technical

23.

Individuals who are able to defend their ideas objectively usually are able to provide others with:

a)

personal opinions.

b)

emotional information.

c)

logical evidence.

d)

unrelated statistics.

24.

To be able to explain and defend their ideas objectively to others, individuals usually need to have effective __________ skills.

a)

computer

b)

technical

c)

verbal

d)

reading

25.

In order to be understood on the telephone, a business's employees should always:

a)

speak from notes.

b)

use technical terminology.

c)

enunciate clearly.

d)

speak rapidly.

26.

All calls coming into a business should end as pleasantly as possible in order to:

a)

provide callers with accurate information.

b)

make the best use of your time.

c)

help you to get a good review.

d)

leave a good last impression with callers.

27.

Which of the following is not a tool that people use when participating in discussions?

a)

Pointing out missing information

b)

Sharing a personal experience

c)

Building on someone else's comment

d)

Helping the group summarize what's been said

28.

When you ask questions in an open-minded way, you avoid:

a)

stating your own opinion.

b)

attacking someone else's idea.

c)

suggesting a better way to do something.

d)

mentioning the truth.

29.

Why is it often important to take notes during meetings or presentations?

a)

Audience needs something to do

b)

Speaker is difficult to understand

c)

Information will be needed later

d)

Writing keeps the mind focused

30.

When organizing information to present in a business report, it is effective to:

a)

remain objective.

b)

interpret the data.

c)

develop an outline.

d)

determine the purpose.

31.

Which of the following is a reason why it is important to organize information before preparing a business report?

a)

To investigate the cause of the problem

b)

To understand the purpose of the report

c)

To identify the target audience

d)

To arrange findings in a logical manner

32.
Businesses evaluate the quality and source of the information they obtain to make sure the information is:
a)
random.
b)
scientific.
c)
technical.
d)
useful.
33.
Which is the most efficient tool for gathering the external information that businesses need?
a)
library
b)
Internet
c)
software
d)
textbooks
34.
Businesses assess their information needs to determine the type of information that will help them deal with:
a)
ethical issues.
b)
job applicants.
c)
personal relationships.
d)
specific problems.
35.
Why is it important for businesses to store information for future use?
a)
to make it accessible
b)
to interpret data
c)
to establish quality control
d)
to protect it from overuse
36.
Emma used her textbook to complete a study guide for her midterm exam in Spanish class. What type of source is the textbook?

a)
formal
b)
historical
c)
primary
d)
secondary
37.
One way for businesses to obtain needed information efficiently is to:
a)
contact a competitor.
b)
schedule an interview.
c)
read a book.
d)
access a database.
38.
What do most businesses use to store information for future use?
a)
CD-ROMs
b)
computer systems
c)
display screens
d)
scanners
39.
The reason businesses obtain information usually is to apply it in order to:
a)
determine a need.
b)
develop a database.
c)
accomplish a task.
d)
evaluate a source.
40.
Which is a true statement about a management information system (MIS)?
a)
It may be one part of a business's overall information management program.
b)
It is the same thing as an information management program.
c)
It does not assist with a business's information management program.
d)
It includes people, processes, and practices.
41.
One of the purposes of information management is to provide businesses with the strategic information they need to:
a)
create sales presentations.
b)
develop a short-term advertising campaign.
c)
make long-term decisions.
d)
write an annual report.
42.

An unexpected happening that may result in injury, loss, or damage.

a)

accident

b)

risk

c)

Compliance

d)

injury

43.

Fulfilling the requirements of the law.

a)

Compliance

b)

Risk

c)

OSHA

d)

Safety

44.

The possibility of loss (failure) or gain (success).

a)

compliance

b)

risk

c)

safety

d)

freedom

45.

Required Breaks: Employers should give bathroom breaks for every _____hours worked and meal breaks for every _____ hours worked.

a)

4 and 8

b)

2 and 6

c)

3 and 7

d)

none of these

46.

OSHA- Occupational Safe and Health Act of 1970 responsibilities are to

a)

writes and enforces safety and health standards for businesses

b)

provide training

c)

make payments for medical care if you are injured

d)

provide protective equipment likes hard hats

47.

Potential objects, events, or situations that can cause injury or harm to people, property, or the environment

a)

hazards

b)

risks

c)

injuries

d)

harm

48.

Points of operation, flywheels, gears, shafts, pulleys, key ways, belts, couplings, sprockets, chains, frames, controls, lighting for tools and equipment, brakes, exhausting, feeding, oiling, adjusting, maintenance, lockout/tagout, grounding, work space, location, purchasing standards.

a)

mechanical hazards

b)

kitchen hazards

c)

harmful

49.

Examples: Dry Paint

a)

solid

b)

dust

c)

gases

d)

vapors

50.

Examples: Bags of cement, glass fibers, asbestos, or some herbicides.

a)

dusts

b)

vapors

c)

gases

51.

Which of these would make OSHA happy to see at a job site?

a)

An unsafe working environment

b)

Proper health and safety information, instruction, and training

c)

No personal protective equipment

52.

Which of these people are NOT covered by OSHA?

a)

Jim who is self-employed

b)

John who works in the private sector at Red Robin

c)

James who works in the public sector as a state employee

d)

Jane who works for the United States Postal Service (public sector)

53.

OSHA stands for...

a)

Occupied Student Handbook Association

b)

Occupational Shared Health Administration

c)

Occupational Safety and Headaches Act

d)

Occupational Safety and Health Act

54.

An example of a physical hazard is...

a)

Bleach next to a vegetable cutting board

b)

Polluted water coming out of the sink

c)

An unstable ladder

d)

Mold in the fridge

55.

The day-to-day activities for continued business functioning.

a)

Operations

b)

Production

c)

Outputs

d)

Planning