Castle - Case Study

Mr.Bala (Customer) visited Casgrand Castle project in the month of January. He did not contact anyone from Casagrand team, he directly visited as he resides close by in his individual house. Mr.Bala is looking for 4 BHK for his son who is in abroad.

Mr.Bala visited the site along with his wife and his daughter. Mr.Mohan (Sales person) warmly greeted the customer, made the family sit and offered refreshments as they looked tired. Customer gradually started the conversation when he was sipping his coffee. He informed that he knows the place very well and he has been looking at the developments here, as well as Casagrand’s contribution towards the same.

Mr.Bala had good knowledge about Casagrand’s nearby project and pricing. Customer also inquired if there are any 4 BHK availability in Woodside project. Mr.Mohan informed that 4 BHK is not available and started probing for his other requirements. Customer wanted to check the model apartment first, he took them to model house, presented the project & corporate video, explained the miniature of the project.

Customer was very impressed with the model apartment and the layout. Mr.Bala got to know that the pricing is different for Elite & Signature, when he asked for the difference with Mr.Mohan, he explained regarding specification difference. Mr.Bala asked for Elite Pricing and he also informed that he is okay with Elite specifications. He also asked what kind of measure the company had taken for scenario with Airport expansion and noise from the airport runway.

Mr.Bala informed he is ready to book the unit with 10% booking advance but he needs time of 90 days to pay the agreement slab (by default, 40 days is given). Customer is selling his property in his home town and he will be able to pay 100% through self-funding.

*Tip: Airport Expansion , Noise and Airplane View

How to handle objection in Airport Expansion & Noise and Dust from Airport Driveway?

Castle - Case Study

Mr.Bala (Customer) visited Casgrand Castle project in the month of January. He did not contact anyone from Casagrand team, he directly visited as he resides close by in his individual house. Mr.Bala is looking for 4 BHK for his son who is in abroad.

Mr.Bala visited the site along with his wife and his daughter. Mr.Mohan (Sales person) warmly greeted the customer, made the family sit and offered refreshments as they looked tired. Customer gradually started the conversation when he was sipping his coffee. He informed that he knows the place very well and he has been looking at the developments here, as well as Casagrand’s contribution towards the same.

Mr.Bala had good knowledge about Casagrand’s nearby project and pricing. Customer also inquired if there are any 4 BHK availability in Woodside project. Mr.Mohan informed that 4 BHK is not available and started probing for his other requirements. Customer wanted to check the model apartment first, he took them to model house, presented the project & corporate video, explained the miniature of the project.

Customer was very impressed with the model apartment and the layout. Mr.Bala got to know that the pricing is different for Elite & Signature, when he asked for the difference with Mr.Mohan, he explained regarding specification difference. Mr.Bala asked for Elite Pricing and he also informed that he is okay with Elite specifications. He also asked what kind of measure the company had taken for scenario with Airport expansion and noise from the airport runway.

Mr.Bala informed he is ready to book the unit with 10% booking advance but he needs time of 90 days to pay the agreement slab (by default, 40 days is given). Customer is selling his property in his home town and he will be able to pay 100% through self-funding.

*Tip: Pricing , Spec and Time

In the current scenario, customer is looking for 4 BHK+4T Signature unit for Elite unit pricing, customer is okay with Elite specifications. Is it possible? Explain on how to tackle this case.?

Castle - Case Study

Mr.Bala (Customer) visited Casgrand Castle project in the month of January. He did not contact anyone from Casagrand team, he directly visited as he resides close by in his individual house. Mr.Bala is looking for 4 BHK for his son who is in abroad.

Mr.Bala visited the site along with his wife and his daughter. Mr.Mohan (Sales person) warmly greeted the customer, made the family sit and offered refreshments as they looked tired. Customer gradually started the conversation when he was sipping his coffee. He informed that he knows the place very well and he has been looking at the developments here, as well as Casagrand’s contribution towards the same.

Mr.Bala had good knowledge about Casagrand’s nearby project and pricing. Customer also inquired if there are any 4 BHK availability in Woodside project. Mr.Mohan informed that 4 BHK is not available and started probing for his other requirements, Sales person suggested Castle. Immediately customer wanted to visit the model apartment first, he took them to model house, presented the project & corporate video, explained the miniature of the project.

Customer was very impressed with the model apartment and the layout. Mr.Bala got to know that the pricing is different for Elite & Signature, when he asked for the difference with Mr.Mohan, he explained regarding specification difference. Mr.Bala asked for Elite Pricing and he also informed that he is okay with Elite specifications. He also asked what kind of measure the company had taken for scenario with Airport expansion and noise from the airport runway.

Mr.Bala informed he is ready to book the unit with 10% booking advance but he needs time of 90 days to pay the agreement slab (by default, 40 days is given). Customer is selling his property in his home town and he will be able to pay 100% through self-funding.

*Tip: Negotiation Skills , Legal Aspects and Time

Customer is looking for payment flexibility in Agreement stage, instead of 40 days he need 90 days’ time. Is it possible? Explain on how to tackle this case?

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