WorksheetsFinal Review - New Course
Total questions: 54
Worksheet time: 54mins
What is Payoneer?
Payoneer is a cross border payments solution company.
Payoneer is just an e-wallet
Payoneer is an Online Bank
Payoneer is a family
AHs who register Direct will have this MOP
Currency Balance Account
Bank Transfer
Card
Which of the following are Payoneer's MOPs?
Currency Balance Account, Card, Bank Transfer
Opt-in Card, Withdraw to Bank, Currency Balance Account
Bank Transfer, Currency Balance Account, Withdraw to Bank
Global Payment Service, Opt-in Card, Withdraw to Bank
To have Card as their MOP, an AH must register from...
Payoneer.com
Their Mass Payout Partner's Website
AHs with this MOP receive payments directly to their Bank Account
Bank Transfer
Withdraw to Bank
Pay Out of Network
Currency Balance Account
What service should an AH use to transfer money from their Card/balance to their bank account?
Withdraw to Bank
Bank Transfer
Global Payment Service
Pay Outside of Network
What service should an AH use if they need to receive payments from companies in the US/EU/UK etc...?
Global Payment Service
Partner Payments
Payment Request Service
Make a Payment
What service should an AH use if they need to pay another Payoneer AH?
Make a Payment
Withdraw to Bank
Pay Out of Network
Payment Request Service
What service should an AH use to send a payment link via email to their client?
Payment Request Service
Withdraw to Bank
Global Payment Service
Make a Payment
What service should an AH use to transfer money from their Card/Balance to their supplier's bank account?
Pay Out of Network
Withdraw to Bank
Make a Payment (In-network)
Payment Request Service
what service can an AH with a Currency Balance Account use to access their money at ATMs/POS?
Global Payment Service
Make a Payment
Opt-in Card
Pay Outside of Network
What service can an AH use to tranfer money from one Card/Balance to another Card/Balance on their accoun?
Manage Currencies
Make a Payment
Pay out of Network
Withdraw to Bank
What tab/button in BO do documents provided by an AH go?
Requirements Manager
Auto Logs
Payments Tab
Transactions Tab
What tab/button in BO can you use to check for unresolved incidents?
Open Incidents
Manual Logs
Auto Logs
Payments Tab
What tab/button in BO can you use to check for Bank Transfer eligibility?
Mass Payout Button
PRQ Eligibility Button
Fees Tab
Auto Logs
What tab/button in BO should you use to check information about POS/ATM charges?
Transactions (New)
Manual Logs
Payments
What should a good log contain?
A summary of what, why, and how that includes all relevant details
Your opinion of the call/chat
A vague summary of the call/chat
The exact dialogue exchanged between you and the AH.
Which of the following is the correct SOC?
Greet, Acknowledge, Verify, Reflect, Investigation, Sell Solution, Close
Greet, Close, Verify, Reflect, Investigation, Acknowledge, Sell Solution
Greet, Verify, Acknowledge, Reflect, Investigation, Sell Solution, Close
Greet, Reflect, Verify, Acknowledge, Investigation, Sell Solution, Close
Which of the following is phrased with the best soft skills?
Thank you for your question, I would be happy help you order a card.
Oh? You want a card? I can do that.
I can order you a card.
Me order you card now.
What tab can you find logs generated by actions taken in BO or on the AH's online account?
Auto Logs
Manual Logs
Payments Tab
Transactions (New)
What tab can you find previous logs left by other associates and departments?
Manual Logs
Auto Logs
Payments Tab
Requirements Manager
What tab can you find system emails sent to an AH?
Emails Tab
Manual Logs
Auto Logs
Payments
If an AH loses their card in a taxi, you should...
Advise the AH they have 7 days to look for the card.
Block the card, assist the AH with ordering a replacement
Advise the AH to order a new card through their My Account
Advise the AH that they will need to re-apply.
AHs are able to activate their card through...
My Account & IVR
IVR Only
My Account Only
At supported ATM
An AH does not recognize a charge on their card. This is a...
Fraud Dispute
Non-Fraud Dispute
Service Not Rendered
Provisional Credit
An AH attempted to withdraw money from an ATM, but the machine did not dispense any money.
Fraud Dispute
Non-Fraud Dispute
Card Seized by ATM
Compromised Card
When an AH receives a payment to their card they may need to choose between which two loading methods?
Standard and Immediate
Standard and Expedited
Regular and Expedited
Regular and Immediate
How does an AH with BT change their bank details
Through their Partner's Site or by sending a Voided Check or Bank Statement
Through their Payoneer My Account
What internal teams handle issues related to delayed Bank Transfers?
G3 and GBT
G3 and PAD
CAD and GBT
PAD and Risk
Some Bank Transfer Payments have a minimum threshold.
True
False
Currency Balance Account: D2P accounts come with these currencies by default.
USD, EUR, GBP
USD, INR, GBP
USD, ILS, EUR
USD, HKD, GBP
Currency Balance Accounts: The fee for having a Currency Balance Account is...
$0 there is no fee
$29.95 per year
$12.95 activation fee
1% of all payments received
Currency Balances: AHs with a Currency Balance Account can add Partner Payees to their account.
True
False
Currency Balance Account: AHs with a Currency Balance Account cannot have a card.
True
False
Which guide should you use when an AH cannot login to their account?
Unable to Access My Account
Hacked Accounts
Card Compromised
Online Account
AHs should use their email address as their username when logging in to their Payoneer account
True
False
Typically, can you communicate with anyones besides the AH?
No, you should communicate with the AH (AH allows another person to talk).
Yes, as long as the person has the AHs information you can talk to them.
When AH claims that someone else logged in to their Payoneer account, this is known as...
Hacked Account
Card Compromised
Phishing
Unauthorized MAP
Typically, the fee for receiving payments through the USPS is ...
1%
2%
3%
Up to 3.5%
What should an AH do to begin receiving payments from Paypal?
Add GPS details to Paypal Account. Make sure any card is linked to Paypal.
Send PayPal a Payment Request
Add the Paypal Payee through the Paypal website
Add GBP
To access the Global Payment Service from their MyAccount, an AH must go to...
Pay > Global Payment Service
Activity > Global Payment Service
Receive > Global Payment Service
Settings > GPS Payments
To access withdraw to Bank from their MyAccount, an AH should go to...
Withdraw > To bank account
Receive > Withdraw to Bank
Settings > Bank Accounts
Pay > to bank account
Which Guide should you use if an AH has not received their withdrawal?
Delayed W2B/BT
Late W2B
W2B Fees
Missing GPS Payments
An AH can change their W2B details by...
Adding a new Bank Account by going to Settings > Bank Accounts
Providing a Voided Check or Bank Statement
Re-applying through their partner
Providing their new bank details via email
In order for Non-Core AHs to use the PRQ service they will need to ...
Receive 5k in GPS and Partner PaymentsThis is a correct answer
Apply for the service by submitting a MAF
Receive 5k in GPS, MAPs and Partner Payments
Apply for the Service by submitting a Questionnaire
Which options could a Payer who is a company from the US see in a Payment Request?
GPS, Credit Card, E-Check
GPS, Credit Card
GPS, E-check
Credit Card, E-check
AHs can send a Payment Request by going to...
Receive > Request a Payment
Pay > Payment Requests Received
Receive > Billing Service
Receive > Send a Payment
Which Pay-in Methods are only available via Payment Request?
GPS and MAP
Credit Card and E-Check
Credit Card and GPS
GPS and E-check
Typically, when can an AH start sending payments using MAP?
AHs can begin sending MAPs right after registration.
AHs need to be active in receiving other payments before they can send MAPs
AHs need to opt-in to the Make a Payment service by submitting a MAF
AHs will automatically be enabled for MAP when they receive $30
AHs can access Make a Payment by going to...
Pay > Make a Payment
Receive > Make a Payment
Activity > Make a Payment
Pay > Send a MAP
CAD is responsible for...
Reviewing and approving Payments
Reviewing and Approving documents such as IDs and PORs
Security and keeping the platform safe.
All things related to Bank Transfers/W2B
PAD is responsible for...
Reviewing and approving Payments
Reviewing and Approving documents such as IDs and PORs
Security and keeping the platform safe.
All things related to Bank Transfers/W2B
GBT is responsible for...
Reviewing and approving Payments
Reviewing and Approving documents such as IDs and PORs
Security and keeping the platform safe.
All things related to Bank Transfers/W2B
Risk is responsible for...
Reviewing and approving Payments
Reviewing and Approving documents such as IDs and PORs
Security and keeping the platform safe.
All things related to Bank Transfers/W2B
