BARU
Ukuran huruf
Lembar kerjaCOMMUNICATION
Total soal: 10
Worksheet time: 5mins
Good communication skills are important when:
A. Making a group decision
B. Handling personal conflicts
C. Answer a and b are both right
D. Neither answer is right
Good communication skills are:
Something we are all born with
Something we must learn and practice
Always learned from television
Always learned from other kids
Clear, concise written communication is:
Not important to know how to do
Not necessary on the job or at school
Often difficult to do
Easy for everyone to do
Being a good listener:
Doesn’t take any practice
Comes naturally
Takes a lot of practice
Isn’t really important
"Communication" means
Reading, writing, and arithmetic
Speaking, writing, or acting
Exchanging thoughts, messages, or information
Teaching a school subject
Types of nonverbal communication:
Shrugging your shoulders/Smiling or frowning
Raising your voice
Answering the telephone
Interrupting another conversation
Over half of employees time at work is spent listening.
TRUE
FALSE
By observing body language, or ________, a manager can gain additional information about a speaker.
speaking
active listening
interrupting
nonverbal cues
The most common form of written business communication is the ______.
business letter
fax
memo
If you were at a job interview, what sorts of nonverbal cues would you want to avoid?
Fidgeting
Shyly looking down at the floor
Both
neither
This is a wrong answer
