If two objects have a parent-child relationship, how can a user access the child record from the parent record?

A System Administrator wants to ensure that unique data is always input into a specific field.

Which two field properties should be configured? (Choose two.)

Which two types of record access should an administrator grant through sharing rules? (Choose two.)

Universal Containers wants sales reps to see the industry, annual revenue, and account owner at a glance on their mobile device. This information should be located at the top of the account record.

What feature should the Administrator configure to meet this requirement?

An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July

23.

What happens if the opportunity is edited before July 23 and no longer meets the criteria?

What must an administrator do when creating a record type?

The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.

What data type should be used when creating the custom field?

Universal Containers needs to synchronize data between Salesforce and an external financial system.

What should an administrator do to accomplish this?

Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password".

What does the administrator need to configure to meet this requirement?

Which two statements are correct regarding an approval process? (Choose two.)

At Universal Containers, the sharing model is set to private. Sales operations, legal, and accounting users all have the Standard User profile. A person from each department will assist the Account Executive in the sales process. The Sales operations and Accounting Reps need read/write access and legal needs read-only access to the Opportunity object.

What should the Administrator do to ensure that each person has the correct access?

Which circumstance will prevent a system administrator from deleting a custom field?

Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue "" North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue "" World.

What solution will satisfy this requirement?

The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers.

Which two actions should an administrator take to help the sales team achieve this goal? (Choose two.)

Which three fields are available in Locale Settings on the User Record? (Choose three.)

What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization- wide trusted IP range?

Which statement about products and price books is true? (Choose two.)

Universal Containers wants to proactively alert each of its sales team users 30 days before their account renewal is due. To do this, a "˜required' custom account date field named "˜Renewals' has been created to hold the accounts' Renewal date. The default is one year from "˜Create Date'. A validation rule ensures the date value entered is at least 30 days into the future. An Email alert and Email template has been created and is set to be delivered to the Account Owner recipient.

What kind of workflow action is needed to complete this requirement?

Under which three conditions should a validation rule be used to prevent invalid data? (Choose three.)

Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users complain that opportunity reports return too many results, making it difficult to find their team's opportunities in the report results.

How can the System Administrator address the problem?

When case assignment rules are being set up, in which two places should cases be assigned? (Choose two.)

A System Administrator needs to build a dashboard that is accessible by the entire sales team. The running user must be set to the VP of Sales.

What is the correct data source for the dashboard components?

When creating a new user, which two items must the Administrator ensure before saving the new user record? (Choose two.)

A Lightning for Outlook layout can be assigned to which two options? (Choose two.)

The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.

Which three features should an administrator use to meet these requirements? (Choose three.)

Which two ways should Knowledge articles be used? (Choose two.)

Universal Containers wants to understand all of the configuration changes that have been made over the last six months.

What tool should an Administrator use to gather this information?

Which three can be modified on standard object fields? (Choose three.)

Universal Containers is onboarding ten new employees in two weeks.

Which two methods should a System Administrator use to create user records in Salesforce, without activating them? (Choose two.)

Universal Containers has three different support groups. Each group works cases for their region only.

How can the System Admin ensure that all the Support Representatives within each region can manage cases generated from only their region in a private org?

Which two are purposes of the AppExchange? (Choose two.)

Universal Containers wants to back-up Salesforce data on a monthly basis.

Which tools can a System Administrator use to meet this requirement?

Which two chart types should be used to display summary values from two different levels of grouping in a report? (Choose two.)

Which two levels of access should be set when sharing a document folder with users? (Choose two.)

A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "Create" profile permission for Campaigns.

How should an administrator grant the correct access to the user?

Which three settings are controlled by a user's profile? (Choose three.)

Which three options are available when customizing a report? (Choose three.)

When converting a lead, how can an administrator capture custom lead data on the converted contact?

How many filters can be added to a dashboard?

Sales management at Universal Containers needs to display the information listed below on each account record.

✑ Amount of all closed won opportunities

✑ Amount of all open opportunities

What feature should an administrator use to meet this requirement?

A System Administrator needs to import new leads from a tradeshow and assign ownership based on country. Some of the leads may already be in the system.

Which two actions should be taken to meet this requirement? (Choose two.)

Which two are capabilities of Customer Communities? (Choose two.)

Universal Containers uses a Private data access model for Cases. Support agents own cases, and occasionally product specialists need access to cases in their product line.

Which two actions will result in the needed access? (Choose two.)

Universal Containers is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives.

How can this can be accomplished?

Universal Containers organization wide defaults for Leads object are set to private.

What should a sales rep see when running a lead report with the All Leads filters?

Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities.

Which feature should a system administrator use to meet this requirement?

Which two are capabilities of the content delivery feature of Salesforce Content? (Choose two.)

What should be considered when configuring the lead conversation process? (Choose two.)

When the multiple currencies feature is enabled, what currency is used as the basis for all currency conversion rates?

What should an administrator consider when setting up Case Feed?

Which three are Chatter features? (Choose three.)

Which two can be done with a workflow field update action? (Choose two.)

Which three types of customization should be done on Activities (tasks and events)? (Choose three.)

Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.

Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)

When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors?

Which two features should an administrator use to facilitate this? (Choose two.)

A marketing user has received a file of leads to import into Salesforce.

What tool can be used to avoid duplicate lead records?

Which two settings can a System Administrator enable in the User Interface Setup? (Choose two.)

What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

Universal Containers has two sales groups. Each group has its own unique sales process.

How can an administrator ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

What does campaign influence allow a user to do?

A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.

Which two ways should the administrator help the user log into Salesforce? (Choose two.)

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.

What should an administrator do to meet this requirement?

which is used to capture Users' candid comments about their experience at work. The sales team manager and all representatives have roles in the role hierarchy with sales representatives directly under the sales team manager. HR requires that all Feedback records be private to each User. Managers should not have access to subordinates' Feedback records.

What action should an Administrator take to ensure this requirement is met?

Universal Containers sells their products to wholesale partners and retail outlets. Each process has its own set of unique sales stages.

Which three features can an Administrator customize for each opportunity stage? (Choose three.)