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Topic 2

Total questions: 11

Worksheet time: 6mins

Name
Class
Date
1.

External constraints come from

a)

organisation's environment

b)

organisation's culture

2.

External environment are as follows EXCEPT

a)

Economic

b)

Demographic

c)

Parents

d)

Global

3.

Which of the following factors is an economic component of an organization's external environment?

a)

The employees of the organization have, on average, 2.3 children

b)

The average customer of a firm has a high school education.

c)

The firm's customers' disposable income falls in the range of RM3,000-RM8,000

d)

Most of the firm's customers live in the Southern Part of Malaysia

4.

Thanks to iTunes and similar websites, sales of compact discs have declined severely, forcing entertainers to seek alternatives revenue streams. This represents a change in which component of the external environment?

a)

Behavioural

b)

Sociocultural

c)

Economic

d)

Psychological

5.

The followings are the types of generation we have.

a)

The Baby Boomers

b)

The Gen Y

c)

The Pre-Millennials

d)

Gen A

6.

A person desiring to understand the culture of an organization would examine ___________.

a)

its formal rules

b)

a set of operational procedures for the company

c)

the shared values and practices of the firm

d)

the nature of products/services offered by the company

7.

Which of the following is a disadvantage of having a strong organizational culture?

a)

inability to respond to changing conditions

b)

high employee turnover

c)

low loyalty towards the organization

d)

decreased organizational performance

8.

Any constituencies in the organization's environment that are affected by an organization's decisions and actions is called (a)   .

9.

Benefits of good stakeholder relationships is can increased successful innovations.

a)

True

b)

False

10.

If your university was paying minimum wage when necessary and applying the minimum legal standards to its employees work environment, it would be said to have fulfilled its ________________.

a)

social responsibility

b)

social obligation

c)

social responsiveness

d)

social expectation

11.

Green management is where managers consider the impact of their organization's towards profit and environment.

a)

True

b)

False