You are a clerk in a small organization. Your supervisor is the secretary, and the head of the organization is the General Manager. You feel that some improvements can be made in the filing system. Which of the following actions should you take?

Which of the following pieces of equipment would be MOST useful in an office where replicas of original documents are often hours needed?

Item 4 refers to the following list of duties.

• ascertain value of production
• Conserve time and materials
• Maintain control over the stores
• Provide figures for final accounts

The duties listed above could BEST be performed by the

Your regular lunch hour is from 1200 hours to 1300 hours, but you have an appointment between 1300 hours and 1400 hours today. You should request

Which of the following factors can contribute to repetitive stress injuries?

I. Poor posture

II. Prolonged computer use III. Occasional breaks

An officer left last night for a three-day business conference in another Caribbean territory. You have just seen on your desk a copy of a short letter which you had prepared for his folder. Which of the following is the MOST appropriate action to take?

The MOST appropriate purpose of a memorandum is to communicate

Which of the following methods can be used for written communication to staff members?

I. Circulars

II. Letters

III. Index cards on files

Which of the following procedures may be used to find a telephone number in the yellow pages for Thompson Electrical Services?

I. Look for the section headed Services.

II. Look for the section headed Electrical.

III. Look for Thompson Electrical Services.

Which of the following is NOT proper telephone etiquette in a business environment?

It is your first day at work. The office manager is discussing your duties with you, in her office. During the course of the meeting, she leaves the room to attend to another matter. While she is away, her cell phone which she had placed on the table rings. Which of the following is the MOST appropriate action for you to take?

A staff member has asked the receptionist to make a person-to-person call to Mr. Wray. Which of the following procedures should the receptionist use?

The time in England is 5 hours ahead of the time in Barbados. When it is 2:00 pm in Barbados, what time is it in England?

Which of the following machines is NOT likely to be found in a mailing room?

To which of the following departments should the mail clerk in a large company send a letter which is addressed to the General Manager and which outlines a complaint about the non-delivery of an assignment of goods?

At XYZ Company, information from staff files which are currently kept in the general office has been leaked on many occasions. Which of the following actions would MOST likely increase employee data security?

I. Use the alphabetic filing system for staff files.

II. Use the numeric filing system for staff files.

III. Ask each staff member to keep his/her file.

IV. Store all staff files in the Human Resources department.

The accounts department has requested a file from the central filing department. Which of the following actions should the file clerk take?

I. I. Make a record of the written request.

II. Complete an “out” sheet and place it in the file.

III. ask the person receiving the file to sign for it.

IV. Send the file with a request for it to be returned in an

hour’s time.

In a terminal digit filing system, a folder in position 7 on shelf 4 of bay 36 should be numbered

Which of the following files would be MOST suitable for filing petty cash vouchers?

Microfilm will be MOST useful when there is limited space for the storage of

Which of the following situations would MOST likely result in a supplier’s file being classified as inactive?

Which of the following is/are NOT needed when using microfilming?

Which of the following are desirable attributes of a receptionist?

I. Initiative

II. Courtesy

III. Influence

A busy receptionist remembers having taken a call for a company executive from a regular client but cannot find a record of the message.

Which of the following is the MOST appropriate action for the receptionist to take?

A receptionist forgot to notify an executive of an appointment with a consultant. When the consultant arrives for the appointment, the receptionist should immediately.

The receptionist has been informed that Mr. Bell will be out of the office for the day. She has noticed that he has a number of appointments scheduled for that day. What action should she take?

From which of the following can a person who is travelling overseas obtain foreign currency?

I. Commercial Bank

II. Central Bank/Treasury

III. Travel agent

IV. Embassy of the overseas country

Assume that you have been elected to be secretary of your school’s Thrift Society. One of your duties will be the preparation of meeting agendas.

Which of the following gives the CORRECT sequence of items on an agenda?

I. Matters arising

II. New business

III. Approval of the minutes

IV. Any other business

Which of the following is the MOST appropriate time, for correcting the minutes of a meeting?

Which of the following duties are performed by a secretary prior to meetings?

I. Circulate minutes of last meeting

II. Arrange seating accommodation

III.Circulate notice and agenda

IV. Obtain Chairman’s signature on minutes of last meeting

Two staff members and a consultant were invited to a management committee meeting to discuss a particular item on the agenda. Which of the following persons should receive copies of the minutes of this meeting?

I. Members of the management committee who were present

II. Members of the management committee

who were absent

III. The two staff members

IV. The consultant

The Annual General Meeting for Info Tech Ltd is being planned. Which of the following MUST be circulated before this meeting?

I. Notice of the meeting and agenda

II. Minutes of the last annual general meeting

III. Minutes of the regular meeting

IV. Copy of the firm’s memoranda of Association

Which of the following is the MOST appropriate sequence to be used when writing a letter of application for a job?

I. Qualifications

II. List of references

III. Interest in the position

IV. Request for an interview

The document which outlines the details for a business trip for an executive is referred to as

Which of the following documents must a Caribbean citizen ALWAYS submit at a port of entry before he/she can enter into a foreign country?

I. Passport or travel permit

II. Vaccination certificate

III. Visitors’ visa

IV. Travellers cheques or bank draft

Sweet Lime Bottling Company is ISO certified.

Which of the following is the correct meaning of the acronym ISO?

Which of the following functions are performed by the

Human Resource office?

I. Preparing job cards

II. Shortlisting job applications

III. Preparing wages and salaries for staff

IV. Arranging training and providing welfare

facilities for staff

Which of the following contributions is NOT a fringe benefit for employees?

An employee became ill while on holiday and will therefore be late in returning to work. Which of the following persons should the employee notify?

A company receives an invoice for goods purchased on May 6, costing $1 350. The terms written on the invoice are 2/10, N/30. If the invoice is paid on May 8 how much must be paid?

The term “By Returns” and a corresponding credit of $80 on a statement of account mean that a sum of $80 was

Mr. Jones has an agreed credit limit of $250 at Trendy Clothing Store. He submits an order for 5 school shirts each costing $60 to the store. Which of the following actions should the store’s credit clerk take?

This Item refers to the following information which was extracted from a statement of account.

Balance B/F $60 (Dr) March 2, Invoice $150 March 4, Invoice $78 March 20, Debit Note $11.60

The amount outstanding on March 21 is

What should Mr Jones do if his cash book and bank statement show a difference of $20.00?

The cancelled cheques that one receives with a bank statement are those cheques which

Mr Parker is trying to prepare a bank reconciliation statement but is unable to complete it because a cheque paid to the utility company for $60 is unaccounted for. In order to reconcile the bank statement with the cash book, the $60 should be

Which of the following would be the MOST economical purchase price?

The Joy High School wants to build a new canteen. In order to select the most suitable firm for the job, the school should invite competing firms to submit

Assuming a similar quality and quantity of goods and the same rate of insurance coverage, which of the following shipping terms will give the greatest benefit to a company purchasing goods?

On the morning of April 20, the stock card for leather bags showed that the stock in hand was 650 bags. Later that day, 150 bags were received from the factory and 90 bags were sold. Which of the following would show the entries in the order that they would have been completed on the stock card on April 20?

I. Issues 90, Balance 710

II. Receipts 150, Issues 90, Balance 710

III. Receipts 150, Balance 800

IV. Receipt 800, Issues 90, Balance 710

Which of the following activities are normally carried out by the sales department of a wholesale grocery?

I. Preparation of invoices

II. Completion of order forms

III. Submission of purchase requisitions

IV. Preparation of credit notes

Which of the following functions is NOT typically performed by a sales clerk?

Which of the following pieces of information should be used in preparing a sales quotation?

Item 55 refers to the stock card shown below.

Which of the following is the date on which the stock clerk should have placed an order for paper?

Which of the following documents originates from the carrier as a contract between the carrier and the supplier when goods are to be shipped?

Which of the following documents must be prepared when exporting goods by air?

I. Airway bill II. Bill of lading

III. Invoice

IV. Destination sheet

Which of the following actions does NOT represent corporate social responsibility?

Which of the following items usually appears first on a resumé?

Which of the following is the MOST appropriate action to take if you are offered a job which you do not wish to accept?