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WorksheetsCBT PRACTICE
Total questions: 60
Worksheet time: 30mins
The key questions to map when planning an event are:
How much money will you expect to make from the event
Why, what, who, when and where
Is the big too large or too small for your company
Is worth having a contract with that particular client
The advantages of using event planning software are all of the following, except:
Saves time
Improves event efficiency
Allows for detailed reporting
allows you to access competitor information
Event registration software assists the event planner in
. Making use of their creative abilities
Looking professional without too much effort
Accessing detailed reports to monitor attendance and manage risks
Improve their information technology skills
It is mandatory for a registration form to include a ‘special needs’ option because:
You want to ensure they receive VIP treatment upon arrival
The venue must be made accessible for everyone attending
Your event does not cater for people with disabilities
They must make their own special arrangements at the venue
When hosting a catered event, the following delegate information is required
Arrival and departure times to ensure food is served timeously
Dietary requirements
How much they are prepared to pay for their meals
requested seating preferences
Which off the following is not an advantage of having pre event registrations
Allows for badges to be printed in advance
Capturing all the registrations is tedious and time consuming
It enables you to collect feedback prior to the event
It increases on-site line speed and decreases waiting time
You need a good registration form design that keeps registrants moving towards the submit button without much thought or effort because:
People do not like giving too much information because of security reasons
Because it would look good on your event website
Too much time is wasted on registration forms
People do not like spending too much time on completing forms
The best way to generate positive customer service reviews is to:
Give the customer something for free
Do the least harm
Provide exceptional service
Write your own review
It’s important to let a customer know you’re right and they’re wrong:
Never
When they’re wrong and won’t admit it
If the problem is caused by their mistake
If they are being argumentative
If service is delayed, even if it is not your fault:
Report the person responsible to your supervisor
Tell he customer whose fault it is
Avoid the customer to avoid an argument
Keep the customer apprised and updated
The message ‘Service Delayed is Service Denied”
Applies only to the restaurant industry
Impacts customers in all industries
Explains the popularity of music videos
Demonstrates the importance of active listening
Bespoke software can be described as software that is
For users of all social media
Custom software that is developed for a specific purpose
Complicated and can only be used by IT specialists
Hard copy document portfolios
Basic information required on every registration form includes the following:
Bank name, address and banking details
Name, contact number and email address
Accommodation, arrival and departure dates
Tour plans post event
Which of the following is not considered a service provider for an event?
Decorator
Caterer
. Client
Audio Visual technician
What is the main factor that has led to growth in worldwide tourism?
Climate change
Improved transport systems
Good exchange rates
Social Media reviews
Which of the following is best in dealing with the media to publicize the event?
Only the event director should deal with the media
Anyone on the organizing committee can deal with the media
Event sponsors should deal with the media
The event team should have a media liaison officer appointed
Why is it important for KSA to have a unique tourism product?
To develop hotels
To meet demand
To attract more visitors
To target a range of cultures
Why is it important to follow an agreed plan for an event?
To meet the objectives
To meet income targets
To meet staff expectations
To meet environmental costs
Which of the following is the most disastrous and makes it virtually impossible to run an event?
Event director resigns
Major sponsor pulls out
The cost of the event goes over budget
No venue available for the event
What action should a steward take when a minor accident occurs?
Call the client
Call the supervisor
Call the security guard
Call the emergency services
What is the best way to address a potentially stressful customer situation?
Listen to the customer
Challenge the customer
Ask the customer to leave
Walk away from the customer
What is the main reason for speaking clearly with a customer?
Details are more likely to be understood
It is considered to be polite
Many clients have disabilities
Staff may have different first language
What type of behaviour is firm but polite?
Aggressive
Passive
Assertive
Positive
Why is it helpful to smile when making a telephone call?
Customers will give good feedback
Customers will be interested
It makes a voice sound cleaner
It makes a voice sound friendly
What is the reason for setting clear event objectives?
. To share the plans with the client
So staff know limits of their role
To measure the success
So contractors know what to do
Which of the following is the most correct answer to the question: “Why do event sponsors provide financial and in-kind support for an event?”
It is their legal obligation to do so
They are afraid that other companies will do so instead
They can write off the cost against the tax system
They anticipate receiving exposure of their products and brand in a particular market
Which of the following is not preventable through good contingency planning?
. A delay in the event program due to the late arrival of a dignitary
A delay in the event program due to an injury to a delegate requiring medical aid
A delay in the event program due to the late arrival of a judge or referee
A delay in the event program due to a breakdown in the sound equipment
How should agreements with clients be documented?
Verbal promises
Signed contracts
Minutes from meetings
Messages on social media
Which of the following should be developed first?
The event marketing strategy
Sponsorship proposals
Event plan
A work breakdown structure
Why is it important to work well with event venue staff?
To make new friends
So the event runs smoothly
So guests know who is in charge
To increase the number in the team
Why is timing important when serving food at an event?
To serve food at its best
To show skills levels
To reduce financial costs
To meet staff needs
What is a quality indicator for sandwiches on a finger buffet?
Menu price
Portion size
Time of service
Different textures
What type of glass is lemonade served in?
Flute
Goblet
Pilsner
Tumbler
Why should sandwiches be stored in a refrigerator?
For food safety reasons
For presentation reasons
For stock control reasons
For security reasons
What service style should be used for a sandwich lunch at a business conference?
Silver
Family
Gueridon
Buffet
What external factor influences menu prices?
Cooking methods
Seasonality of produce
Style of service
Staff skills
What is used to identify to identify the most popular dishes on a menu?
Daily takings
Food wastage
Customer orders
Number of complaints
What is included in an event feasibility study?
Allocation of staff resources
. Inspection of venue facilities
Promotion of the activity
Creation of objectives
Which of the following is not a function of the event organising committee
Provide advice to the event director
Take a share of the tasks involved in the organizing the event
Develop the event management plan
Share in the process for making important decisions about the event
What is used to estimate potential event income?
Resource cost
Venue hire
Ticket price
Menu type
What is an example of social event?
A business meeting
An anniversary dinner
An annual conference
A trade exhibition
It is advisable that the Event Director:
Is solely responsible for making important decisions about the event
Consults with stakeholders before making important decisions about the event
Leaves important decisions about the event to stakeholders
Forms a committee to make decisions about an event
What is a negative impact of an outside music event on local community?
Loud noise
Job creation
Increased visitors
Business opportunities
What is the last stage in running an event?
Research
Marketing
Evaluation
Planning
Ensuring that local community stakeholders are supportive of the event is important because:
It helps the smooth running of the event
It is a legal requirement
It helps to attract local participants
It discourages participants from outside of the community
Why are work plans detailed?
To inform staff
To cover all elements
To inform guests
To cover all risks
Event staff who work for no pay are called:
Casual staff
Volunteer staff
Part-time staff
Event staff
What is a private area within a venue?
Lobby
Kitchen
Restaurant
Cloakroom
How are risks identified on site?
By talking to clients
By looking at pictures
By touring the venue
By reviewing accounts
Why is fire safety advice needed when planning an event?
To reduce costs
To increase security
To improve marketing
To meet regulations
What should be provided to meet religious requirements at an event?
Restricted access
Communal areas
International cuisine
Prayer rooms
What minimizes the risk to staff when contractors are putting up event lighting?
Warning signs
Frequent breaks
Team leaders
Security checks
Who is responsible for crowd control?
Reception staff
Management staff
Security staff
Registration staff
What information is needed for registering contractors?
Company and name
Name and age
Gender and job number
Address and date
How are database event registrations controlled?
. By setting minimum numbers
By completing all fields
By updating the information
By checking guest names
Why is it important to collect payment for advance ticket sales?
To confirm numbers
. To maximize profit
To guarantee income
To avoid bad debts
Why is pre-event briefing important for stewards?
To complete tasks correctly
To meet colleagues’ expectations
To reduce workload of staff
To maintain levels of teamwork
Why is it important to check who an item belongs to before it is searched?
To show suspicion
To please the guest
To watch their reaction
To identify the problem
What should be looked for when monitoring crowds?
People on their own
People leaving early
People with children
People in distress
What emotion should staff display when dealing with aggressive people?
Annoyance
Calmness
Indifference
Excitement
