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WorksheetsInspire
Total questions: 10
Worksheet time: 5mins
We Inspire . . .
So that every customer feels welcome as soon as they come into store and throughout their journey
So that every customer feels that we share their passion and we will help them find out what they want
So that every customer feels great about their visit and excited to come back
The 'Inspire' essential behaviours are . . .
Deliver a seamless checkout
Create lasting impressions
Recommend initial product
Help customers buy
Which of the following are behaviours that help you to 'Help customers buy'?
Give style advice
Share your opinion in a genuine and positive way
Discover needs
Show the customer to the cash-desk and explain what will happen next
Use the customers name as you hand them over to your team-mate
Which of these behaviours will help you to 'Deliver a seamless checkout'?
Say something positive about at least one item you're buying
Deal with doubts and objections
Tell the customer how to look after the product they're buying
Say goodbye to the customer as they leave
What does this symbol mean?
Machine wash for 30 minutes
Only machine wash 30 times
Machine wash at 30 degrees
What does this symbol mean?
No ironing
No tumble drying
No bleach
What does this symbol mean?
Do not iron
Iron on a low heat
Iron on a high heat
What does this symbol mean?
Do not machine wash
Iron on a high heat
Iron on a low heat
Do not tumble dry
What does this symbol mean?
Do not dry clean
Do not machine wash
Do not tumble dry
The 2 Inspire 'Hero' behaviours are . . .
Make the cashier process personal
Serve 2 or more customers at the same time
Invite the customer to sign up for subscriptions and memberships
