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WorksheetsOperations Review Part 1 (A2 Business)
Total questions: 26
Worksheet time: 2hrs 10mins
Which operations objective allows an operation to meet targets consistently?
Quality
Speed of Response
Dependability
Cost
Flexibility
Which operations objective allows an operation to provide goods or services faster than competitors?
Quality
Speed of Response
Dependability
Cost
Flexibility
Which operations objective allows an operation to deliver reliably on time?
Quality
Speed of Response
Dependability
Cost
Flexibility
Which operations objective allows an operation to produce at lower costs than rivals?
Quality
Speed of Response
Dependability
Cost
Flexibility
Which operations objective allows an operation to meet customer needs more precisely than others?
Quality
Speed of Response
Dependability
Cost
Flexibility
Select all the possible operations objectives:
Environmental
Speed of Response
Dependability
Cost
Adding value
Fill in the blank. Operations management involves managing the process of converting _______ into outputs. It transforms resources into goods and/or services.
Inputs
Goods
Services
None of the above
Fill in the blank. Labour intensive means a relatively ______ proportion of labour in the production is used compared to capital equipment
High
Medium
Low
None of the answers
What is the best definition for supply chain?
Series of activities involved in taking the initial resources to providing the final product
Resources in place to meet targets consistently
A relatively high proportion of capital equipment relative to labour
The output per employee in a given period
A bottling plant, an oil company, and a car manufacturing plant are examples of what intensive process?
Capital Intensive
Labour intensive
Land intensive
None of the answers
True or False. Land, labour, and capital are outputs of an operation process.
False
True
An accountancy, law firm, and hairdressers are examples of what intensive process?
Capital Intensive
Labour intensive
Land intensive
None of the answers
How would human resources affect operational objectives?
Number and skills of staff may influence what can be provided
May affect the level of investment in technology
What quantities are needed
Determine what actually has to be produced
How would finance affect operational objectives?
Number and skills of staff may influence what can be provided
May affect the level of investment in technology
What quantities are needed
Determine what actually has to be produced
Select all the internal influences on operational objectives:
Finance
Marketing
Human Resources
None of the answers
Select all the external influences on operational objectives:
Political & Legal
Economic
Technological
Social
Competition
Which of the following is an example of social influences on operational objectives?
Greater legal regulation and concerns over health and safety
Increases in wages or inflation will increase prices
Customers may want more choice and variety
Pressure on prices if competition high
Software makes it quicker to develop, test, and launch new products
Which of the following is an example of political and legal influences on operational objectives?
Greater legal regulation and concerns over health and safety
Increases in wages or inflation will increase prices
Customers may want more choice and variety
Pressure on prices if competition high
Software makes it quicker to develop, test, and launch new products
What is the term that measures the output per employee in a given period?
Labour productivity
Capacity
Capacity utilisation
Efficiency
Kaizen
What is the term that equals totals costs divided by total output?
Unit costs
Fixed costs
Variable costs
Direct costs
Indirect costs
What is the term that measures the maximum the business can product given existing resources?
Labour productivity
Capacity
Capacity utilisation
Efficiency
Kaizen
What is the term that measures existing output as a percentage of the maximum possible output?
Labour productivity
Capacity
Capacity utilisation
Efficiency
Kaizen
What is the term that equals total output divided by number of employees?
Labour productivity
Capacity
Capacity utilisation
Efficiency
Kaizen
How do you calculate total costs?
Fixed costs + variable costs
Fixed costs - variable costs
Fixed costs
Variable costs
None of the above
How do you calculate labour productivity?
Total output/Total employees
Total employees/Total output
Total cost/Total employees
Total cost/Total output
None of the answers
How do you calculate unit costs?
Total costs/total output
Total output/total costs
Total output/total employees
Total employees/total output
None of the answers
