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WorksheetsSAME DAY EXPRESS DELIVERY
Total questions: 25
Worksheet time: 13mins
After Generating _____,a trigger is sent to Grab for pickup of product.
Temporary Invoice
Permanent Invoice
Pickup Inovice
Both A & B
After Generating _____,a trigger is sent to Grab for pickup of product.
Temporary Invoice
Permanent Invoice
Pickup Inovice
Both A & B
Where should the permanent invoice be stuck on a product
For Products that can fit into store carry bags,Invoice can be stuck anywhere on the carry bag
For Large products,warp the product in bubble wrap and stick invoice on the warp.
For large products,if store doesn't have bubble warp,handover primary package and invoice to the Grab delivery associate.
For all Products,Invoice should be struck directly on the Product
same day Express delivery process is applicable for
Grab and Go Products
Home Delivery Products
Both A & B
who is responsible for picking and packing of product?
CRM Desk
SLP
Material Officer
Both B & C
At what stages(s)in the same day express delivery process does grab Delivery associate need to do OTP Process?
OTP validation while pickup
OTP Validation before Delivery
OTP validation in case of Door step Returns
All the above
At what stages(s)in the same day express delivery process does grab Delivery associate need to do OTP Process?
OTP validation while pickup
OTP Validation before Delivery
OTP validation in case of Door step Returns
All the above
which articles are not applicable for same Day Express delivery?
Freebies
RCP
Bundle Promotions
Home delivery products
An order can be cancelled anytime before permanent invoice creation
True
False
An order can be cancelled anytime before permanent invoice creation
True
False
Grab delivery associate will reach the store within ____minutes of permanent invoice generation and trigger an OTP?
15
30
40
60
To fulfil a same day Express Delivery order,which option must be selected under Utilities in POS?
Sales order status
Pick up
Picking
Permanent invoice must be generated ____ min after creation of Temporary invoice.
5
10
15
20
If an order with two or more items summing upto Rs-50,000 or above is placed by the customer,then does store need to generate E way bill?
Yes
No
If a customer wants to cancel the order,then they need to ____
Call the store for Cancellation
Cancel through Web Portal
Call to Ecom Customer Service
Call to CRM desk
If a customer wants to cancel the order,then they need to ____
Call the store for Cancellation
Cancel through Web Portal
Call to Ecom Customer Service
Call to CRM desk
How will the store be intimated about order cancellation by a customer?
Through Email
Through SMS
Through Call
Both A & B
Same Day Express Delivery orders can be Cancelled ___ creation of Temporary invoice.
only Before
only After
Any Time
Both A & B
Store person initiates a cancellation before temporary invoice in the following cases
Inventory Mismatch
Damaged Product
For Multiline or Multi qty ,if any one product is not available
All the above
After Permanent invoice is created product needs to be packed using
Store carry Bags & Bubble wrap
Store Carry bags
Bubble wrap
None of the above
After Permanent invoice is created product needs to be packed using
Store carry Bags & Bubble wrap
Store Carry bags
Bubble wrap
None of the above
what are the Reasons for Return to Origin
Customer Not available at Delivery address
Customer refusal to accept Delivery
Customer want different product
Customer wants money back
what are the possible reasons for customer return?
Mismatch in product received
Damaged or Defective product received
Accessories missing
All the Above
While doing refund which MOP needs to be selected
CN online TOP UP
GiftCard
Loyality Vocher
MOP used at the time of order
No replacement will be done through this process.All returns are refunds only
True
False
