WorksheetsS2 Entrepreneurs & Customer Satisfaction
Total questions: 23
Worksheet time: 13mins
An entrepreneur is an individual who takes a risk to start a business
True
False
The Business Classroom in Islay High School is room number...
23
7
15
32
Which of the following 3 skills does an entrepreneur need to have?
Planning Skills
Fitness Skills
Interpersonal Skills
Financial Skills
Snapchat Skills
It's often said that an Entrepreneur needs to spot a gap in the market. Which of the following best describes a gap in the market?
A gap in the market refers to a place in the market where there is demand for a product or service that is currently not being met.
A gap in the market refers to a space between two shops in which the storage of goods is possible
A gap in the market refers to the difference between total sales and total costs a business has
Which of the following 3 are benefits of providing good customer service?
customer loyalty
customers will go to a competitor
improved reputation
sales will be reduced
employee satisfaction
Why is customer loyalty important?
It leads to reduced sales and profit
It leads to increased sales and profit
It leads to an increase in complaints
Why is it important for a business to have a good reputation?
A good reputation means you will have to lower your prices
A good reputation leads to a loss in sales
A good reputation attracts new customers
Why does customer satisfaction lead to happier employees?
They have less complaints to deal with
They get to go home early
They get paid more
A consequence of poor customer service is
A decrease in profits
Happier employees
Attracting new customers
Customer Loyalty
A consequence of poor customer service is
Bad reputation
Happier employees
Attracting new customers
Customer Loyalty
A consequence of poor customer service is
Loss of customers
Happier employees
Attracting new customers
Customer Loyalty
A consequence of poor customer service is
Demotivated employees
Happier employees
Attracting new customers
Customer Loyalty
If in a year a Business has total sales of £1000 and total costs of £800 what is their profit for the year?
£1800
£200
£1000
£800
You've learnt that an entrepreneur takes risks. Which 2 of the following best describe the risks they take?
The risk to their reputation if the business fails
The risk of having too much profit to spend
The risk of losing money that they've invested
The risk of their company van breaking down
How many petrol stations are there on Islay?
4
6
5
3
Which Islay restaurant is the best rated on TripAdvisor? (May 2020)
Old Kiln Cafe (Ardbeg)
Port Charlotte Hotel
SeaSalt
Peatzeria
Which Islay hotel has the highest rating on Tripadvisor? (May 2020)
Islay House
Bridgend Hotel
Machrie Hotel
Port Charlotte Hotel
Choose an example of good customer service at Bowmore Restaurant Ltd
The waiting staff stand with their backs to the customers
A waitress chews her nails whilst waiting for her customer to make their choice
The waiter smiles and greets the customer politely
A chef shouts at a colleague when they make an error with a food order.
Which is not a way to provide consistent and reliable service at the co-op?
Product Knowledge
Long waiting time
Dealing with problems
Short waiting time
We're doing everything to _______ our customers' expectations.
excess
exit
exceed
access
Last year, we lost a lot of customers _____our competitor
for
on
to
with
Usually it's easier to ______ an existing customer than to gain a new one
stick
keep
hold
leave
For most businesses, the most profitable customers tend to be...
local customers
loyal customers
business customers
new customers
