The first of the basic 7 tools of quality improvement that should be used is:

A __________ is a picture of a process.

__________ are data gathering tools that can be used in forming histograms; they can be either tabular of schematic.

Check sheets are data gathering tools that can be used in forming:

A representation of data in a bar chart format is called a:

A diagram designed to help workers focus on the causes of a problem rather than the symptoms is called a(n):

Ishikawa’s cause and effect diagram is also called a:

__________ are actually histograms that are aided by the 80/20 rule adapted by Joseph Juran and Vifredo Pareto, the Italian economist.

A(n) _________ is a tool that is used to help groups identify the common themes that are associated with a particular problem.

__________ describes a method for translating customer requirements into functional design.

The approach for continuous improvement which focus of removing all form of waste is _______

The acronym QFD stands for:

__________ are used to determine whether a process will produce a product or service with consistent measurable properties.

A diagram designed to help workers focus on the causes of a problem rather than the symptoms is called a(n):

Meeting quality goals during operations is which of the processes of Juran’s Quality Trilogy?

Process management consists of ­­­­­­­­_____________

Which of the following is NOT true regarding kaizen?

TRUE/FALSE STATEMENT QUESTION

Generally, core processes are driven by internal customers while support processes are driven by external customers.

TRUE/FALSE STATEMENT QUESTION

Deming and Juran observed that the overwhelming majority of quality problems were associated with processes.

TRUE/FALSE STATEMENT QUESTION

Support processes generally do not directly add value to products and services.

TRUE/FALSE STATEMENT QUESTION

Processes must be both measurable and repeatable to be improved.

TRUE/FALSE STATEMENT QUESTION

Process owners are accountable for process performance but do not possess the authority to improve the process.

The Deming philosophy focuses on improvements in product and service quality by __________.

The popular approach for continuous improvement are as following, EXCEPT;

A successful kaizen program within a company requires all of the following, EXCEPT;

A basic approach on developing a process design includes the following;

The Six-Sigma problem solving approach contains the phases of ____________ .

Any process control system has all of the following EXCEPT;

A process flowchart is best developed by;

A __________ is a tool to help brainstorm possible contingencies or problems associated with the implementation of some program or improvement.

___________ involves studying products, processes, or business performance of competitors in the same industry to compare pricing, technical quality, features, and other quality or performance characteristics of products and services.

Which phase is the idea-gathering phase of DMAIC?

Which of the following tools is most closely associated with quality function deployment?

TRUE/FALSE STATEMENT QUESTION

Reengineering is the search for best practices in any company, in any industry, anywhere in the world.

TRUE/FALSE STATEMENT QUESTION

Reengineering usually results in additional process steps or activities in order to improve a process.

TRUE/FALSE STATEMENT QUESTION

One component of a control system is the comparison of actual results with a standard or goal.

TRUE/FALSE STATEMENT QUESTION

An organization should restrict its benchmarking activities to firms in its own industry.

TRUE/FALSE STATEMENT QUESTION

Although flowcharts depict process steps, they are ineffective in understanding how employees fit into a process and who are their suppliers and customers.

A/an __________ is a quality planning tool that can be used to gather and organize a large sum of idea, opinion and fact.

TRUE/FALSE STATEMENT QUESTIONS

The purpose of failure mode and effects analysis is to predict and prevent failures.

TRUE/FALSE STATEMENT QUESTION

Unlike Kaizen, the goal of reengineering is to achieve large and dramatic improvements in performance.

Poka-Yoke focus in improving product quality in a form of the following EXCEPT;

The process of drilling down to a more specific problem statement is sometimes called ;

In concept engineering, before the process focus on discovering customer requirements and using them to select superior products/services that meet those requirements, it is important for the company to ___________

The Deming cycle is based on the premise that improvement comes from _____________ .

Two approaches for breakthrough improvement that help companies achieve breakthrough improvement are:

In the context of process management, _____ is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance, whereas _____ implies enhancing performance.

Management at Copy Repair Inc., a provider of photocopy machine repair to local businesses, is undertaking efforts to reduce the number of customer bills sent out that contain errors. Management has decided to use the PDSA cycle for process improvement.

Which stage of the PDSA cycle would be undertaken in analyzing the proportion of bills sent to customers that contain errors after a trial improvement plan was implemented.

Management at Copy Repair Inc., a provider of photocopy machine repair to local businesses, is undertaking efforts to reduce the number of customer bills sent out that contain errors. Management has decided to use the PDSA cycle for process improvement.

Which stage of the PDSA cycle would be undertaken in developing a means to insure that the new method of billing customers is continued after it was verified that errors were reduced after the implementation of the new trial improvement method.