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WorksheetsCxEngage knowledge sharing test
Total questions: 25
Worksheet time: 14mins
What is NOT a format provided by the operator phone-number
5123795233
+15123795233
(512) 379-5233
tel:+1-512-379-5233
+1-512-379-5233
what is the correct answer for the following expression
(subs "PS@serenova.com" (+ 1 (index-of "PS@serenova.com" "@")))
PS
@serenova.com
serenova.com
nil
If the variable "pass" has an empty value, what will be the answer for the following conditional?
(not (blank? pass))
true
false
Given the following expression
(format-date :year-month-day (timestamp "2020-01-01T10:35:15.986Z"))
What is the result?
*Tip: the operator "timestamp" is to convert the time given to a datetime object, so "format-date" is capable to format the date given within quotation marks
2020-01-01
01-01-2020
2020/01/01
If I need to remove white spaces from the left side of a string, I will use the operator
trim
triml
trimr
trim-newline
In the forward notation, what is the phone number format that needs to be used in order to forward the call
national
rfc3966
E.164
any format is valid
In the collect message response notation, what will happen if the retry is left empty?
the number of times to send the message will be 0 if a response hasn't been received by the timeout period
the number of times to send the message will be 1 if a response hasn't been received by the timeout period
You won't be able to save the flow, it is a required field
the number of times to send the message will be 2 if a response hasn't been received by the timeout period
In the Realtime Stats notation, which of these options is NOT a type of statistic you can retrieve?
Skill
Queue
Resource
Interaction
Tenant
In the Check Resource Availability notation, which are the resources that we can check in a specified queue?
Allocatable
Busy
Not Ready
Ready
Not Busy
What notation has the Record toggle to enable recordings on customer interactions?
Conference Customer in
Queue with flow/Queue with media
Conference resource
Resource flow
The main difference between the assign and the assign global notations is that the assign global allows to define a variable or attribute that can be used within the main flow and all sub-flows
true
false
Which of these conditions are correct statements when building a conditional expression into a flow
Surround the expression in quotation marks
Surround strings or exact values (such as digits pressed) in quotation marks
Set boolean conditions to "FALSE" when writing conditions for decision branches for best results.
Enter variables without quotation marks
Out of these supported browsers, which is the one that we recommend using?
Google Chrome™
Mozilla Firefox®
Microsoft Internet Explorer®: Version 11 for Windows®
Apple Safari®: Mac OS X
What is the additional feature Skylight Desktop has that we can't access from Skylight
Create and manage contacts
Change preferences (transfer menu, notifications)
Reason lists
Add metrics to the dashboard
Which programming language resembles the one used when writing conditionals or statements in CxEngage?
Java
Clojure
C
PHP
What is the level of difficulty on this test so far?
Eezy peezy lemon squeezy
Comme ci, comme ça
It is difficult mate!
Some men just want to watch the world burn...
What is the Script option described on this picture?
Text
Freeform Input
Checkbox
Scale
How frequent are the CxEngage releases being schedule?
weekly
biweekly
montly
quarterly
What happens if we change a media from Audio file to text-to-speech?
The audio file URL shows into the text-to-speech text box
The text box gets empty
the input box (the text box) shows [object Object]
What type of attachments can a widget chat integration handle?
images
gifs
documents
audio/video files
What happened in a widget chat when we entered more than 128 characters into a Collect Message Response?
A warning message appeared to customers advising them that it can’t contain more than 128 characters
No message was displayed and the interaction continued
No message was displayed and the interaction ended
The chat interactions are handled independently from any other type of messaging interaction.
true
false
What happens when a disposition is too long?
An ellipsis shows at the end of the text as an indicator and hovering your mouse pointer over the disposition name shows the complete name in a tool tip
Long disposition names are cut off in the disposition menu in Skylight
There's no limit on the disposition list to show names that are too long
In order to use CxQM, which of these is the name of the toggle to enable this feature?
Record Agents
Enable Silent Monitoring
3rd Party Conference Recorder
Enable CxEngage Record
What piece of equipment is required to run CxEngage?
RTX3090
CxEngage doesn't need any
RTX2060
GTX1050ti
