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WorksheetsIT in Business Mid Term Test
Total questions: 50
Worksheet time: 26mins
What is the business function receiving the greatest benefit from information technology?
A. Sales and marketing
B. Human resources
C. Operations management
D. Customer service
Which of the following is the most common information technology project goal?
A. Global expansion
B. Reduce costs/improve productivity
C. Streamline supply chain
D. Generate growth
What can IT enable an organization to accomplish?
A. Reduce costs
B. Improve productivity
C. Generate growth
D. All of the above
Which of the following represents the order of priority for the three primary organizational key resources?
A. Information, people, information technology
B. People, information, information technology
C. Information, information technology, people
D. Information technology, people, information
Which of the following is not a department found in most businesses?
A. Human resources
B. Accounting
C. Management information systems (MIS)
D. Payroll
What are raw facts that describe the characteristics of an event?
A. Information
B. Information technology
C. Data
D. All of the above
What refers to applications and technologies that are used to gather, provide access to, and analyze data and information to support decision-making efforts?
A. Data
B. Information technology
C. Business intelligence
D. IT resources
Information technology equals business success and innovation.
True
False
What is a competitive advantage?
A. A product that an organization’s customers place a lesser value on than similar offerings from a competitor
B. A product or service that an organization’s customers value more highly than similar offerings from a supplier
C. A service that an organization’s customers place a lesser value on than similar offerings from a supplier
D. A product or service that an organization’s customers place a greater value on than similar offerings from a competitor
What occurs when an organization can significantly impact its market share by being the first to market with a competitive advantage?
A. Private exchange
B. First-mover advantage
C. Environmental scanning
D. Loyalty program
What is the acquisition and analysis of events and trends in the environment external to an organization?
A. Private exchange
B. First-mover advantage
C. Environmental scanning
D. Loyalty program
All of the following are common tools used in industry to analyze and develop competitive advantages, except:
A. Five Forces Model
B. Three Generic Strategies
C. Competitive analysis model
D. Value chain analysis
Which of the following is not one of Porter’s Five Forces?
A. Buyer power
B. Supplier power
C. Threat of substitute buyers
D. Rivalry among existing competitors
Which of the following forces is commonly reduced through the use of a loyalty program?
A. Buyer power
B. Supplier power
C. Threat of new entrants
D. Rivalry among existing competitors
Which of the following represents buyer power in Porter’s Five Forces Model?
A. Low when buyers have many choices of whom to buy from and high when their choices are few
B. High when buyers have many choices of whom to buy from and low when their choices are few
C. Low when buyers have many customers of whom to buy from and low when their customers are few
D. High when buyers have many customers of whom to buy from and low when their customers are few
Which of the following forces is commonly reduced through the use of switching costs?
A. Buyer power
B. Supplier power
C. Threat of substitute products or services
D. Rivalry among existing competitors
What does supply chain management involve?
A. The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency
B. The management of information flows between and among stages in a supply chain to maximize total supply chain costs
C. The management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability
D. None of the above
All of the following are part of the four basic components of supply chain management, except:
A. Supply chain strategy
B. Supply chain customers
C. Supply chain partners
D. Supply chain logistics
What can effective and efficient supply chain management systems enable an organization to accomplish?
A. Increase the power of its buyers
B. Increase its supplier power
C. Increase switching costs to increase the threat of substitute products or services
D. All of the above
What is a business process?
A. The analysis and redesign of workflow within and between enterprises
B. A standardized set of activities that accomplish as specific task, such as processing a customer’s order
C. Integrates all departments and functions throughout an organization into a single TI system so that employees can make decisions by viewing enterprisewide information on all business operations
D. None of the above
What is business process reengineering?
A. The analysis and redesign of workflow within and between enterprises
B. A standardized set of activities that accomplish as specific task, such as processing a customer’s order
C. Integrates all departments and functions throughout an organization into a single TI system so that employees can make decisions by viewing enterprisewide information on all business operations
D. None of the above
What is the purpose of business process reengineering?
A. To make all business processes best-in-class
B. To make all employees best-in-class
C. To make all business partners best-in-class
D. All of the above
Supply chain strategy, supply chain partners, supply chain operation, and supply chain logistics are the four basic components of supply chain management.
True
False
What type of metrics measure throughput, speed, and availability?
A. Efficiency IT metrics
B. Effectiveness IT metrics
C. All of the above
D. None of the above
Which of the following is not a type of efficiency IT metric?
A. Speed
B. Availability
C. Usability
D. Throughput
Which of the following is not a type of effectiveness IT metric?
A. Customer satisfaction
B. Conversion rates
C. Financial
D. Web traffic
Which term is used to describe the ease with which people perform transactions and/or find information?
A. Usability
B. Customer satisfaction
C. Financial
D. Conversion rates
What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?
A. Usability
B. Customer satisfaction
C. Financial
D. Conversion rates
What types of security must an organization offer its customers when it provides them with the ability to purchase products over the Internet?
A. Encryption
B. SSL
C. All of the above
What are the measures called that are tied to business drivers?
A. IT efficiency
B. IT effectiveness
C. Key performance indicators
D. None of the above
Which of the following do customer effectiveness metrics typically focus on?
A. Market share
B. Customer acquisition
C. Customer profitability
D. All of the above
What do most companies measure to determine the success of their Web sites?
A. Throughput
B. Speed
C. Traffic
D. Availability
Which of the following metrics help managers measure and manage strategic initiatives?
A. Web site metrics
B. Web site metrics, SCM metrics, SCR metrics, and RBP metrics
C. Web site metrics, SCM metrics, CRM metrics, BPR metrics, and ERP metrics
D. Web site metrics, SCM metrics, balanced scorecard metrics
Which of the following are supply chain management metrics?
A. Abandoned shopping carts, page exposures, total hits, unique visitors
B. Back order, customer order promised cycle time, customer order actual cycle time
C. Number of prospective customers, cases closed same day, number of marketing campaigns
D. Learning and growth perspective, internal business process perspective, customer perspective, and financial perspective
Which of the following are customer relationship management metrics?
A. Abandoned shopping carts, page exposures, total hits, unique visitors
B. Back order, customer order promised cycle time, customer order actual cycle time
C. Number of prospective customers, cases closed same day, number of marketing campaigns
D. Learning and growth perspective, internal business process perspective, customer perspective, and financial perspective
Which of the following activities does a CIO perform?
A. Oversees all uses of information technology
B. Ensures the strategic alignment of IT with business goals
C. Ensures the strategic alignment of IT with business objectives
D. All of the above
Which issue concerns CIOs the most?
A. Security
B. Budgeting
C. Enhancing customer satisfaction
D. Marketing
Who is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology?
A. CIO
B. CPO
C. CTO
D. CSO
Who is responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses?
A. CIO
B. CPO
C. CTO
D. CSO
What is intangible creative work that is embodied in physical form?
A. Intellectual property
B. Copyright
C. Pirated software
D. Fair use doctrine
What gives, in certain situations, a person the legal right to use copyrighted material?
A. Intellectual property
B. Copyright
C. Pirated software
D. Fair use doctrine
What is the legal protection afforded an expression of an idea?
A. Intellectual property
B. Copyright
C. Pirated software
D. Fair use doctrine
What are the different types of information?
A. Levels, forms, granularities
B. Levels, forms, data
C. Levels, formats, granularities
D. Data, formats, granularities
Which of the following represents the different information levels?
A. Detail, summary, aggregate
B. Document, presentation, spreadsheet, database
C. Individual, department, enterprise
D. None of the above
Which of the following represents the different information formats?
A. Detail, summary, aggregate
B. Document, presentation, spreadsheet, database
C. Individual, department, enterprise
D. None of the above
Which of the following represents the different information granularities?
A. Detail, summary, aggregate
B. Document, presentation, spreadsheet, database
C. Individual, department, enterprise
D. None of the above
All of the following are characteristics of information, except:
A. Transactional
B. Analytical
C. Timeliness
D. Quantity
What encompasses all of the information contained within a single business process or unit of work and its primary purpose is to support the performing of daily operational tasks?
A. Transactional information
B. Analytical information
C. Timeliness
D. Quality
Which of the following is an example of transactional information?
A. Withdrawing cash from an ATM
B. Making an airline reservation
C. Purchasing stock
D. All of the above
What is immediate, up-to-date information?
A. Real-time information
B. Real-time systems
C. Information granularity
D. All of the above
