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WorksheetsProfessional Etiquette for Hoteliers - Jun 2020
Total questions: 40
Worksheet time: 30mins
What is the appropriate type of socks a man should wear to go for work?
White socks
Socks that match the colour of your pants
Patterned socks
Socks that match the colour of your shoes
The tip of your tie should:
Touch the zipper of your pants
Be well above the tip of your belt buckle
Touch the tip of your belt buckle
Be at the height of the lowest button on your jacket
What falls under professional grooming for ladies?
No makeup at all
Clear, moisturised and matte skin and well-groomed eyebrows
Bright eyeshadow and lipstick
Thick-coat of foundation and blusher
A telephone call during business hours should not ring more than how many times before it is answered?
5
3
2
4
What is the best way to rewrite this line?
"Pls respond now"
Please respond now.
Please respond to me at your earliest convenience.
Hurry up already.
Please get back to me.
What is this email missing?
Opener
Professional tone
Subject
Closer
Why is it important to be mindful of email etiquette?
To convey your message accurately and professionally.
To get what you need quickly.
To keep a record of your communication between yourself and your teacher.
To make use of the email function is fully used.
When interviewing for a job, what preparation is necessary?
Drive the route to the interview location the day before
Research the organization
Be prepared to answer standard interview questions
Prepare many questions to ask the interviewee
What is this email missing?
Opener
Professional tone
Subject
Closer
Which of these is NOT an example of proper etiquette in class?
writing notes neatly in your notebook
taking pictures of your classmate with your iPad
putting your scrap paper in the recycling bin after class
writing homework in your planner
When earning an education what are the most important considerations?
Determine if the college or university is accredited
Gain work experience through internships or volunteer work
Maintain a satisfactory grade point average
All of the above
Everyone should stand up when being introduced.
True
False
Which below is the best choice with respect to a proper handshake?
It should include eye contact
It is firm but painless
Last for 3 seconds or less
All above are correct
When entering a room for an interview you should do which of the following?
Make eye contact
Smile
Wait to be invited to be seated
Don't fidget
In order to serve everyone faster, you should pass food in both directions.
True
False
If you are with people that you know, then it is ok to not say ¨please¨ and ¨thank you.¨
True
False
If you must remove something undesirable from your mouth, such as a pit or a bone, remove it quietly and put into your napkin without making a fuss.
True
False
If you are attending a formal event where you will be meeting people, you should make sure you are hungry and thirsty upon arriving.
True
False
Which of the following should you NOT do daily?
Brush Teeth
Wear Deoderant
Shower
Trim Fingernails
You should always introduce yourself in the ______ of your email.
Subject Line
Salutation
Closing
Body
It is important to show the employer/interviewer that you are:
more than qualified
engaged in the interview process (body language)
not overly eager for the position
wearing cologne or perfume
When preparing for a college/job interview, the interviewer is not the only one who should ask questions. How many questions should you, the interviewee, have prepared?
5-10 questions
exactly 5 questions
3-5 questions
1-2 questions
Thank-you letters should be sent out within _____of the interview.
one week
one month
one day
a few days
You should always arrive at least _____minutes early for an interview.
5
10
15
30
If you are unsure of what to wear for an interview, it might be a good idea to call the:
interviewer
company's human resources department
company's help desk
owner of the company
What does "email etiquette" mean?
correct behavior for writing and answering email
proper way to reply to any messages online
rules for writing papers
N/A we text instead of use emails
Use the _________ font when writing an email.
bold
decorative
large
default, professional
For an interview, a man should
wear a long sleeved shirt.
shave or groom facial hair.
wear a belt that matches his shoes.
brush his teeth.
For an interview, women should...
never wear pants, only skirts or dresses
wear heels of 2 inches minimum
wear simple make-up and jewelry
wear expensive jewelry so you appear more successful
Why are telephone greetings important?
It is the first impression
It shows that you are happy
It shows that you are polite
It shows that you are friendly
When speaking on the phone, which of these are important?
volume
speed
tone
face expression
When sending an email to a person, always...
use all CAPS
be specific and follow email etiquette
be super flattering to get what you want
write a long email and tell them all of the details
