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WorksheetsPhysical Quiz
Total questions: 15
Worksheet time: 5mins
Selt result is 40 and customer is exchange
Escalate direct to iu Team
let customer connect from his main
If customer has unpaid bills and he pass grace period we will
Continue troubleshooting with customer
stop troubleshooting and inform cst to pay his bill
After completing PO will be consider as a fix
True
False
changing router is consider fix
True
False
cst has noise fluctuation diagnose CCA action will
escalate to iu without any troubleshooting
inform customer to check with other cpe
inform customer to remove this diagnose and run fix again
Cst has stolen cable You will
Escalate to iu after do all steps needed
Escalate to iu with 1 working day
Escalate to iu with 3 working day
Technician dispatch is recommended Mean cst face
Physical problem
Logical problem
cst has Wrong card and port And cst has no logs while he is up and matrix down
Reset and configure and then escalate to IU
Escalate direct to IU
Inform customer to connect from main
Cst is facing BLQ while he has Tech Dispatch is recommended 1st step will be
Connect from main
Ask customer to remove Diagnose
Cst Has adsl led down , matrix down , has 12 logs last 12 hour and has no logs last 3 hours so will handle
Data down
physical instability
If customer complain from slowness service and the result of running mode is technician dispatch and unstable speed 6 mega CCa action
Give script
Escalate BLQ To IU
Escalate physical instability
CSt is facing data down after Connecting from main wire customer become up and stable CCA Will
inform customer to change his cpe
inform customer by solvent
let customer change his splitter
voice over labing case override wrong card and port
True
False
cst has voice down after connect from main voice is down CCA Will
Escalate to IU
Esclate to Pilot follow UP
Sla of Need optimization pool is
24 hours
1 hour
2 hours
